Technologies Analyst (ICT)
- Clerk Grade 7/8 - $113,574 - $125,720 plus super
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Ongoing Full Time opportunity
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Location: Gosford 2 - 3 days in office required
About the role
Government Shared Services (GSS) is a new division in Department of Customer Service that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.
We are seeking a Technologies Analyst (ICT) to work in our Device Management stream within the Desktop Operations Team.
This includes identifying, analysing, and documenting technical processes, monitoring systems and implement upgrades/features to facilitate improvement and support efficient delivery of Mobile Device Management tools, technologies, and Operations.
You will be working with a dynamic, multi-disciplinary team who values diversity of thought and promotes quality device management. We constantly look for ways to improve, and are quick in evolving our way of working. We welcome applicants from a range of disciplines.
The role is focused on the following technical streams:
Endpoint Manager - Intune, JAMF
Azure AD Management
Active Directory Management
Application packaging, scripting and deployment
Windows 10/11 SOE Administration
Microsoft 365 Administration.
In this role, you will:
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Work with external support vendors to advise on changes and manage business correspondence.
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Report on Vendor performance to ensure delivery in line with contractual and KPI metrics.
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Performing requirement analysis and ensuring solutions meet business needs and requirements.
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Provide accurate advice about vendor performance issues and solutions to assist with specifying business requirements.
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Support the selection, design, and validation/testing of new technologies and improvements.
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Act as a technical lead on technical support bridges, escalations, and outages to allow support teams to reach resolutions quickly and efficiently.
To be successful in this role you will have:
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Demonstrated experience in implementation and management of technical systems such as:
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Intune Management – applications, scripts, policies, ABM,configurations and Autopilot.
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Microsoft Azure AD – configurations, user and group management.
On Premise Active Directory user and group management.
How to apply:
If this role sounds like you and you have the required skills and experience to do the role please hit the apply now button and include a resume (max 5 pages) and cover letter (max 2 pages).
Why work for us?
There are lots of reasons why a role with us is rewarding - working with us gives you:
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The opportunity for meaningful work that matters to all of us in NSW
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We have a hybrid work model (in-office and from home) with opportunity for flexible or condensed hours, with our offices always open to you balancing flexibility and connection
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Flexible leave so you can recharge and make time for what counts
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Much more than just a job, you can build a career here
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Access to health and well-being programs including Fitness Passport
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Tiffany Martin via
[email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.
Closing Date: Wednesday 17 June 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact
[email protected].
For more information, please visit
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Information on adjustments available for the recruitment process
