In-Demand Customer service advisor Jobs in Gosford, Nsw

Customer Service Advisor
Department of Customer Service —Gosford NSW
- $99,938 - $110,271 a year
- Full-time
- Customer service
- Communication skills
2d
Customer Service Representative
NSW Police Force —Tuggerah NSW
- $75,728 - $82,329 a year
- Full-time
7d
Reddy Express Ourimbah - Customer Service Rep
OTR Group —Ourimbah NSW
- Weekend availability
Customer Service Team Leader
Kitchen Group Pty Ltd —Somersby NSW
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee discount
Quick Apply
9d
Reddy Express Terrigal - Customer Service Rep
OTR Group —Terrigal NSW
- Weekend availability
Reddy Express Ourimbah - Customer Service Rep
OTR —Ourimbah NSW
- Weekend availability
- Customer service
Reddy Express Woy Woy - Customer Service Representative
OTR Group —Woy Woy NSW
- Weekend availability
23h
Reddy Express Terrigal - Customer Service Rep
OTR —Terrigal NSW
- Weekend availability
- Customer service
Reddy Express Woy Woy - Customer Service Representative
OTR —Woy Woy NSW
- Weekend availability
- Customer service
22h

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We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and…
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Customer Service Advisor

Department of Customer Service -
Gosford NSW

Apply Now

Job Details

Full-time
$99,938 - $110,271 a year
2 days ago

Qualifications

Customer service
Communication skills

Full Job Description

Department of Customer Service

Reference number

req52001

Occupation

Administration and Clerical

Work type

Full-Time

Location

Gosford, Central Coast and Region

Salary Information

$99,938-$110,271 per annum + Super

Closing date

22 June 2026 at 10:00am

Customer Service Advisor

Empowering safer workplaces by delivering expert frontline advice and support that helps workers and businesses understand and act on their responsibilities.
Clerk Grade 5/6, starting salary $99,938 plus super
Temporary, up to 12 months, based in Gosford

About us

SafeWork NSW is the state's workplace health and safety regulator. Our mission is to reduce work-related fatalities, injuries and illnesses by ensuring workplaces comply with health and safety laws. We achieve this through a mix of responsive and proactive programs targeting high-risk areas across all industries, aligned with our strategic plan and regulatory priorities.

About the role:

The Customer Service Advisor role is a part of the SafeWork NSW Regulatory Services team, which provide specialist inbound customer contact support. Focusing on minimising work health and safety (WHS) harm by informing, guiding and engaging with workers, business and the community to be able to understand and best exercise their rights and responsibilities.

This role works to a rostered work pattern, scheduled within business hours. Responsibilities include but are not limited to;

Deliver high quality, consistent, personalised customer service and business outcomes
Build expertise, maintain currency and apply WHS knowledge, legislation, & procedures to capture complaints and reports of serious worker injuries and respond to diverse, complex WHS enquiries
Create and maintain effective, accurate records and ensure adherence to policies and procedures for working with information, triage, resolution, referral, & escalation upwards
Use strong interpersonal and communication skills to actively listen, ask thoughtful questions, and sensitively obtain accurate information, ensuring customers feel heard, respected, and supported throughout every interaction.
Establish and maintain effective internal relationships

To learn more about the role, please

About You:

Our ideal candidate will;

Accurately interpret and explain complex information to provide prompt regulatory advice.
Apply excellent verbal and written communication skills to articulate specialised information to variety of stakeholders including culturally and linguistically diverse (CALD) customers.
Communicate with empathy and professionalism, using active listening and initiative to handle complex and sensitive customer interactions effectively.
Navigate multiple information systems simultaneously to accurately research and capture information.
Maintain attention to detail.
Proactively handle competing priorities with maturity.
Enjoy working in a highly cooperative, supportive & customer-focused team.
Thrive in a dynamic, high-volume contact centre environment.

How to apply:

Click ‘Apply Online’ to access our application portal and submit your application. Your application should include a cover letter (no more than 2 pages) and resume (no more than 5 pages) outlining your capabilities and experience relevant to the role.

Application closing date: Monday 22nd June 2026 (9:59AM)

For enquiries relating to the recruitment process, please contact Tayla Gibbs at [email protected]

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Tayla Gibbs at [email protected]

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

A talent pool may be created to fill future ongoing and temporary opportunities for a period of up to 18 months.

Apply Now

Refine Your Search

customer service advisor jobs in gosford, nsw

Customer Service Advisor

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Reddy Express Terrigal - Customer Service Rep

Reddy Express Ourimbah - Customer Service Rep

Reddy Express Woy Woy - Customer Service Representative

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Reddy Express Woy Woy - Customer Service Representative

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