In-Demand Customer service officer Jobs in Gold Coast, Qld

Customer Contact Officer
Serco Plc —Varsity Lakes QLD
- $35.76 an hour
- No weekends
- Remote
- Communication skills
- Work from home
- Employee assistance program
Customer Service Officer
Gold-coast Parasail —Main Beach QLD
- From $25 an hour
- Part-time
- In-person
- Communication skills
- Employee discount
Quick Apply
12d
Health Info Services Officer
Gold Coast Private Hospital —Gold Coast QLD
- Up to $15,900 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance program
3d
Retail Customer Service Officer
Australia Post —Tweed Heads NSW
- $28.58 - $30.55 an hour
- Part-time
- Customer service
- Administrative experience
- Recruiting
- On-the-job training
7d
Client Services Officer - Court Services
NSW Department of Communities and Justice —Tweed Heads NSW
- $75,728 - $82,329 a year
- Call employer
- Employee assistance program
14d
Service Advisor / Customer Service Officer
Smart AVR —Nerang QLD
- Full-time
- CRM software
- Management
- Customer service
13d
Service Centre Support Officer
Griffith University —Southport QLD
- $76,126.29 - $93,976.19 a year
- Full-time
- Hybrid work
- Customer service
- University
- Recruiting
- Work from home
- Parental leave
Quick Apply
7d
Group Fleet Controller
Buildsafe —Arundel QLD
- Full-time
- Employee assistance program
- Gym membership
Quick Apply
3d
Contracts and Procurement Officer
Veolia Environmental Services —Tugun QLD
- Contract
- Hybrid work
- Communication skills
- Negotiation
- Parental leave
- Employee assistance program
7d
Security Officer/Guard
Eximm —Gold Coast QLD
- Weekend availability
- First Aid Certification
- Communication skills
Operational Services Officers (Food Services) - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Hospitality
- Communication skills
Roster Support Officer - Expression of Interest
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Microsoft Office
Permit Officer
Veolia Environmental Services —Tugun QLD
- Parental leave
- Employee assistance program
Administration Officer
Bolton Clarke —Gold Coast QLD
- Part-time
- Microsoft Office
- Administrative experience
- No degree
- Health insurance
- Employee assistance program
School Technical Officer - Pimpama State Secondary College
Queensland Government —Gold Coast QLD
- Temporary
- Customer service
- Organisational skills
- Communication skills
8d
Wildlife Officer | Lost Valley Aviary Liaison
Wildlife Currumbin Sanctuary —Currumbin QLD
- Part-time
- Customer service
- Communication skills
- Outdoor work
8h
Client Service Officer
HUB24 —Gold Coast QLD
- Full-time
- Communication skills
- Time management
Wildlife Officer - Native Mammals
Wildlife Currumbin Sanctuary —Currumbin QLD
- Weekend availability
- Customer service
- Communication skills
- Outdoor work
14d
Maintenance Officer
AVEO —Ashmore QLD
- $31.55 an hour
- Overtime
- Maintenance
- Health insurance
- Employee assistance program
Quick Apply
Control Room Operator / Security Officer / Security Guard
Assetlink —Broadbeach QLD
- Full-time
- First Aid Certification
- Leadership
- Communication skills
14d

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Customer Contact Officer

Serco Plc -
Varsity Lakes QLD

Apply Now

Job Details

Casual
$35.76 an hour

Benefits

Employee rewards program
Work from home
Employee assistance program

Qualifications

Communication skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

$35.76 per hour (includes 25% casual loading)
This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required
Approximately 20 - 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements
Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model
Access to our extensive benefits including our rewards and discounts program
Access to our 24/7 Employee Assistance Program for you and your family

Make an impact at Serco

As a Customer Contact Officer, you will play a key role in delivering exceptional service by:

Responding to inbound calls, offering clear and accurate information to assist customers
Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details
Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service.
Keeping detailed and accurate records of customer interactions

You could be a great fit if you have:

Strong attention to detail and accuracy when interacting with customers
Excellent communication skills, both verbal and written to explain complex information clearly
The ability to navigate multiple screens and information systems simultaneously
A calm and resilient approach when handling customer enquiries
A strong commitment to teamwork and professionalism
A proactive mindset, eager to learn and apply feedback

To join our team, you’ll be required to:

Complete a pre-employment check including relevant security and Police clearances
Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship)
Complete a behavioural and computer assessment
Attend an information session that describes what it’s like to work in a virtual contact centre
If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco!

Apply Now

Refine Your Search

customer service officer jobs in gold coast, qld

Customer Contact Officer

Customer Service Officer

Health Info Services Officer

Retail Customer Service Officer

Client Services Officer - Court Services

Service Advisor / Customer Service Officer

Service Centre Support Officer

Group Fleet Controller

Contracts and Procurement Officer

Security Officer/Guard

Operational Services Officers (Food Services) - Expression of Interest

Roster Support Officer - Expression of Interest

Permit Officer

Administration Officer

School Technical Officer - Pimpama State Secondary College

Wildlife Officer | Lost Valley Aviary Liaison

Client Service Officer

Wildlife Officer - Native Mammals

Maintenance Officer

Control Room Operator / Security Officer / Security Guard

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