In-Demand Senior industrial Jobs in Glebe, Nsw

Senior Client Service & Escalations Manager
Cushman & Wakefield —Sydney NSW
- Full-time
- Construction experience
- Leadership
- Communication skills
Quick Apply
Senior Manager - Internal Audit
BlueScope —Sydney NSW
- Full-time
- Hybrid work
- Manufacturing
- Accounting
Quick Apply
Contract Administrator
DM Group Services Pty Ltd —Roselands NSW
- $80,000 - $95,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Bachelor's degree
- Work from home
Quick Apply
6d
Senior Internal Auditor
BlueScope —Sydney NSW
- Full-time
- Hybrid work
- Engineering
- Finance
- Manufacturing
Quick Apply
FRP Sales Representative – Australia
Beyond Materials Group —Sydney NSW
- $100,000 - $175,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Business development
Quick Apply
9d
Senior Rostering Officer
Department of Education —Sydney NSW
- $116,981 - $129,492 a year
- Overtime
- Microsoft Excel
- No degree
- Opportunities for advancement
Senior Manager - Customer Support (Service Delivery)
BEUMER Group —Belrose NSW
- Urgently hiring
- Hybrid work
- Bachelor's degree
Quick Apply
Senior Transport and Distribution Specialist
MANN+HUMMEL —Pymble NSW
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Quick Apply
Senior Contracts Administrator
UGL Limited —Sydney NSW
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Wellness program
- Parental leave
23h
Senior Consultant, Industrial Relations
NAB —Sydney NSW
- Full-time
- Management
- Communication skills
2d
Copy of Site Manager / Senior Site Supervisor
Freyssinet —Macquarie Park NSW
- Full-time
- Civil engineering
- Construction experience
- Civil Engineering
Director/Assistant Commissioner People Strategy & Transformation
Fire and Rescue NSW —Sydney NSW
- $246,428 - $272,122 a year
- Full-time
- Hybrid work
- Leadership
- Analytics
- Work from home
Account Manager Senior
Zebra Technologies —Macquarie Park NSW
- Full-time
- Hybrid work
- Sales
- Salesforce
- Bachelor's degree
5d
Consultant
TMX —Surry Hills NSW
- Full-time
- AutoCAD
- Engineering
- Analysis skills
Quick Apply
Site Manager / Senior Site Supervisor
Freyssinet —Macquarie Park NSW
- Full-time
- Management
- Supervising experience
- Construction experience
Senior Estimator - FM Hard Services
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Plumbing
- AI
- Health insurance
- Employee discount
Quick Apply
Infrastructure & Capital Projects – Senior Manager / Director
Alvarez & Marsal —Sydney NSW
- Leadership
- Communication skills
- On-the-job training
10d
Associate / Senior Associate, Employment, Industrial Relations & Safety
Allens —Sydney NSW
- Full-time
- Hybrid work
- Health insurance
- On-the-job training
Senior Employee Relations Specialist
FedEx Australia —Mascot NSW
- Full-time
- Bachelor's degree
- No degree
- Human resources
9d
Data Center Operations Facilities Manager
Google —Sydney NSW
- Full-time
- Management
- Schematics
- No degree
9d

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Senior Client Service & Escalations Manager

Cushman & Wakefield -
Sydney NSW

Quick Apply

Job Details

Full-time

Qualifications

Construction experience
Leadership
Communication skills
Time management

Full Job Description

Job Title

Senior Client Service & Escalations Manager

Job Description Summary

Lead client relationships, resolve escalations and drive exceptional service outcomes across a major government portfolio.

Job Description

Senior Client Service & Escalations Manager
Sydney, NSW | Full-Time

Highly influential client service role for key government client
Resolve complex escalations and drive service improvements
Join a global leader with strong career growth opportunities

About the Role

We have an exciting opportunity for a Senior Client Service & Escalations Manager to join a high-profile government account, acting as the key link between clients, operational teams and senior stakeholders.

This role is focused on ensuring outstanding delivery of our services in alignment with SLA’s and KPI’s. It involves building trusted relationships, proactively managing escalations and ensuring an outstanding customer experience across a diverse property portfolio. Leading a team of two Client Service Managers, you'll work closely with stakeholders to understand their unique requirements, resolve issues, identify opportunities for improvement and ensure service delivery consistently exceeds expectations.

This is an ideal opportunity for a confident person with client service experience in property or facilities management who excels at stakeholder engagement, problem-solving and driving positive client outcomes. It will suit a team player who thrives in a hands-on, fast-paced environment.

Key Responsibilities

Act as the primary point of contact for key client stakeholders and agencies
Manage complex service issues, escalations and client concerns through to resolution
Build and maintain strong relationships with clients and internal operational teams
Develop a deep understanding of client needs, priorities and portfolio requirements
Facilitate effective communication between stakeholders and service delivery teams
Lead engagement activities and maintain proactive communication plans
Identify opportunities to improve client satisfaction and service delivery outcomes
Support the delivery of contractual reporting
Deliver monthly reporting, analytics and performance commentary
Monitor stakeholder feedback and implement continuous improvement initiatives
Partner with operational teams to ensure seamless and consistent service delivery
Conduct regular face-to-face stakeholder meetings across the portfolio
Manage two Client Service team members.

About You

Experience in client relationship management or client service/customer success roles in the property, facilities management or construction sectors
Proven skills in managing escalations, complaints or complex stakeholder issues
Experience working on Government clients highly regarded but not essential
Proven problem-solving skills with the ability to achieve positive outcomes in challenging situations
Experience leading small teams
Exceptional communication, presentation and relationship-building skills
Ability to influence and engage stakeholders at all levels
Excellent organisational and time management skills
Ability to manage competing priorities in a fast-paced environment.

About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world’s leading organisations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Opportunity to manage relationships across a major government portfolio
High-impact role with strong stakeholder engagement
Exposure to senior client leaders and decision-makers
Collaborative and supportive team culture
Career development opportunities within a global organisation
Diverse role combining relationship management, problem solving and service excellence

Diversity & Inclusion
At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”

Quick Apply

Refine Your Search

senior industrial jobs in glebe, nsw

Senior Client Service & Escalations Manager

Senior Manager - Internal Audit

Contract Administrator

Senior Internal Auditor

FRP Sales Representative – Australia

Senior Rostering Officer

Senior Manager - Customer Support (Service Delivery)

Senior Transport and Distribution Specialist

Senior Contracts Administrator

Senior Consultant, Industrial Relations

Copy of Site Manager / Senior Site Supervisor

Director/Assistant Commissioner People Strategy & Transformation

Account Manager Senior

Consultant

Site Manager / Senior Site Supervisor

Senior Estimator - FM Hard Services

Infrastructure & Capital Projects – Senior Manager / Director

Associate / Senior Associate, Employment, Industrial Relations & Safety

Senior Employee Relations Specialist

Data Center Operations Facilities Manager

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