In-Demand Strata underwriter, qld Jobs in Fortitude Valley, Qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order
SuperPharmacyPlus —Stafford QLD
- $25 - $30 an hour
- Full-time
- Customer service
- Analysis skills
- Data entry
Quick Apply
IT Support Engineer QLD – Carlile Swim
Carlile Swim Operations Pty Ltd —Brisbane QLD
- Full-time
- Microsoft Access
- Software troubleshooting
- In-person
Quick Apply
Administration Officer
Supporting Your Way of Life —Moorooka QLD
- $35.67 - $39.77 an hour
- Part-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Professional development assistance
Quick Apply
6d
Tutor – Ascot QLD
Tutor2you —Ascot QLD
- $31 - $36 an hour
- Part-time
- In-person
- Communication skills
- Teaching
Quick Apply
6d
Tutor – Hendra QLD
Tutor2you —Hendra QLD
- $31 - $36 an hour
- Part-time
- In-person
- Communication skills
- Teaching
Quick Apply
6d
Contract Administrator
Zeco Services —Brisbane QLD
- $76,515 - $82,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Business Administration
Quick Apply
Tutor – Everton Park QLD
Tutor2you —Everton Park QLD
- $31 - $36 an hour
- Part-time
- In-person
- Communication skills
- Teaching
Quick Apply
6d
General Hand - Retail Installation - Chermside, QLD
Credo —Chermside QLD
- $38 - $47 an hour
- Urgently hiring
- Carpentry
- Power tools
- In-person
Quick Apply
11d
Strata Underwriter, QLD
Chubb —Brisbane QLD
- Full-time
- Marketing
- Business
3d
Administration All-Rounder: Bookings & Assistant Accounts / Payroll
Labcabs Pty Ltd —Hemmant QLD
- $32 - $38 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
2d
General Hand - Retail Installation - Eight Mile Plains QLD
Credo —Eight Mile Plains QLD
- $38 - $47 an hour
- Urgently hiring
- Carpentry
- Power tools
- In-person
Quick Apply
11d
North Brisbane - Drug & Alcohol Specimen Collector
The Drug Detection Agency QLD —Eagle Farm QLD
- $35 - $60 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick Apply
12d
Delivery Driver - WINDSOR QLD
Domino’s Pizza —Windsor QLD
- Overtime
- Customer service
- No experience needed
- Smartphone
- Employee discount
Quick Apply
Bunnings Relay Merchandiser - Oxley - QLD
CROSSMARK Australia —Oxley QLD
- $32.79 an hour
- Urgently hiring
- No experience needed
- Communication skills
- Employee discount
Quick Apply
Delivery Drivers 2-Tonne Van
Y-Line Transport —Brisbane QLD
- From $40 an hour
- Urgently hiring
- Management
- In-person
Quick Apply
6d
Counter Sales, Warehouse Operator -Gyprock (Hendra, QLD)
CSR —Hendra QLD
- Overtime
- Parental leave
- Employee assistance program
Quick Apply
Administrative Assistant
Skypoint support services —Brisbane QLD
- $39,500 - $59,500 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Medical office experience
Quick Apply
9d
Help Desk Technician
Capital Solar Pty Ltd, T/as-SOL MART —Richlands QLD
- $80,000 - $90,000 a year
- Full-time
- In-person
- Communication skills
Quick Apply
Retail Merchandiser - Morningside - QLD
CROSSMARK Australia —Morningside QLD
- $32.79 an hour
- Urgently hiring
- Merchandising
- No experience needed
- Paid training
Quick Apply
Behaviour Support Practitioner
Brain Sense Pty Ltd. —East Brisbane QLD
- $50 - $70 an hour
- Part-time
- Communication skills
- Travel reimbursement
- Work from home
Quick Apply

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Online Customer Service Team Member — Help customers feel cared for at every step of their order

SuperPharmacyPlus
Stafford QLD

Quick Apply

Job Details

Permanent | Full-time
$25 - $30 an hour

Qualifications

Multilingual
Customer service
E-commerce
Analysis skills
Data entry

Full Job Description

If you’re at your best when you’re solving problems, reassuring people, and turning a frustrating situation into a positive experience, this could be a genuinely rewarding next step. You’ll support online pharmacy customers with warmth, accuracy, and care, helping them feel informed and looked after from the moment they place an order to the moment it arrives. This is your chance to build a meaningful customer service career in healthcare e-commerce, where your empathy, attention to detail, and calm communication will make a real difference to people who value reliable support.

About the Role

This role is ideal for someone who wants to combine strong customer service skills with meaningful work in a healthcare setting. As an Online Customer Service Team Member, you’ll be a reassuring and capable point of contact for customers using our e-commerce pharmacy, helping create an experience that feels smooth, personal, and dependable even when issues arise.

You’ll play an important part in making digital pharmacy support feel more human. Every email you answer, every order update you process, and every delivery problem you help resolve contributes to a better customer journey, stronger team performance, and a service experience built on people, quality, and care.

You’ll respond to customer enquiries across email, chat, and phone, helping people with questions about orders, shipping, delivery updates, returns, exchanges, and general order information. This is a high-impact part of the role, because your communication will often shape how supported, informed, and confident a customer feels.
You’ll process order changes, cancellations, returns, refunds, and exchanges in the e-commerce platform with care and accuracy. Your attention to detail will help ensure each request is handled efficiently, correctly, and in line with policy, reducing stress for customers and keeping operations running smoothly.
You’ll track orders and work closely with warehouse and shipping teams to resolve lost, delayed, or damaged deliveries. Rather than simply passing on information, you’ll help connect the dots, follow through on issues, and provide updates that reassure customers that their concerns are being actively managed.
You’ll keep accurate records of customer interactions, actions taken, and outcomes in the CRM or ticketing system. Clean, reliable notes matter here because they support continuity, reduce repeat work, and help the wider team respond quickly and consistently if a customer gets back in touch.
You’ll notice patterns in customer feedback and recurring issues, then share those insights with the team to help improve processes, website content, and service delivery. You’ll also follow clear escalation pathways for complex or high-risk queries, ensuring customers receive safe, appropriate support from a pharmacist or senior team member when needed.

About You

You’re someone who naturally brings calm, empathy, and clarity to customer conversations. Whether a person is checking on a delivery, requesting a return, or feeling worried about an order issue, you know how to listen carefully, respond kindly, and guide them toward a practical next step without making them feel rushed or dismissed.
You take pride in getting the details right. You understand that in an online pharmacy environment, accuracy matters because small errors can affect trust, timing, and the overall customer experience, so you’re thoughtful when updating records, processing changes, and following the right procedures.
You enjoy working as part of a team that shares information and solves problems together. You’re happy to collaborate with warehouse, shipping, and senior support colleagues, and you’re comfortable escalating complex, clinical, or high-risk questions so customers receive the safest and most appropriate support.
You’re curious, adaptable, and motivated by purpose. You may already have experience in customer service, e-commerce, retail, call centre, pharmacy, or health-related environments, or you may simply be someone who learns systems quickly, communicates well, and cares deeply about helping people through responsive, high-quality service.

If this sounds like the kind of role where you would do your best work, we’d love to hear from you — apply today.

About Us

Purpose: Empowering people to live happier, healthier lives

Vision: Our vision is to set the benchmark in pharmacy and mobility retail, uniting our physical store with a scalable online platform to provide accessible, innovative, and personalised solutions to communities everywhere.

Our Values:

People: We believe in nurturing our people, recognising the inherent worth and equality of everyone, so we can better serve each other and our community.

Service: We see service as a privilege—making each in-person interaction more personal and every digital experience more efficient.

Quality: We are committed to delivering high-quality services and solutions that exemplify enduring excellence, minimize waste, and stand the test of time.

Innovation: We desire to foster a culture of innovative pioneers, continuously exploring novel ideas and technologies to provide impactful solutions for our customers, suppliers, and industry partners.

To Apply:
Please submit your cover letter and resume and include an answer to the following question:
"How do you see the role of Customer Service in the context of a eCommerce business empowering people to live a happier, healthier life?

Job Types: Full-time, Permanent

Pay: $25.00 – $30.00 per hour

Ability to commute/relocate:

Stafford QLD: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Are you confident in your written and spoken English to engage in email and phone correspondance with customers?

Work Authorisation:

Australia (Required)

Work Location: In person

Quick Apply

Refine Your Search

strata underwriter, qld jobs in fortitude valley, qld

Online Customer Service Team Member — Help customers feel cared for at every step of their order

IT Support Engineer QLD – Carlile Swim

Administration Officer

Tutor – Ascot QLD

Tutor – Hendra QLD

Contract Administrator

Tutor – Everton Park QLD

General Hand - Retail Installation - Chermside, QLD

Strata Underwriter, QLD

Administration All-Rounder: Bookings & Assistant Accounts / Payroll

General Hand - Retail Installation - Eight Mile Plains QLD

North Brisbane - Drug & Alcohol Specimen Collector

Delivery Driver - WINDSOR QLD

Bunnings Relay Merchandiser - Oxley - QLD

Delivery Drivers 2-Tonne Van

Counter Sales, Warehouse Operator -Gyprock (Hendra, QLD)

Administrative Assistant

Help Desk Technician

Retail Merchandiser - Morningside - QLD

Behaviour Support Practitioner

I want to receive the latest job alert for strata underwriter, qld in fortitude valley, qld

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