Applicants must be aged 25 years or older and available to work Monday to Friday. As our venue is located within a club, strict club policies and regulations apply. Certain duties require staff to enter the gaming area to collect deliveries from the loading dock, assist with bin and waste disposal, and act as a responsible adult when guiding school group bookings through the club premises.
ABOUT MONKEY MANIA
Monkey Mania features fantastic indoor play equipment including inflatable jumping castles, special toddler zones, foam ball arenas, climbing frames, slides, and arcade games. We also feature Laser Mania and Plaster Funtime. Our party packages cater to all budgets and include unlimited playtime, a dedicated party host, and a fully themed party room to make your celebration extra special.
We aim to provide long-lasting memories for kids and adults alike, whether you’re dropping in for casual play or booking a party with us.
THE ROLE
This is an all-rounder role, meaning you will work across several areas of the venue including reception, kitchen and café service. You will also assist with maintaining the cleanliness of the play structures, monitoring play areas, and completing general cleaning tasks throughout the venue to ensure a safe and welcoming environment for our customers.
Café and Kitchen Duties
Café and kitchen duties include preparing and serving food and coffees while practising safe food handling at all times. You will be responsible for operating the coffee machine, preparing and portioning food, operating fryers, and ensuring food is prepared and presented correctly.
Responsibilities also include providing excellent customer service, handling cash and EFTPOS transactions, maintaining cleanliness within the kitchen and café areas, washing dishes, wiping tables, and completing general cleaning tasks. You will also assist with restocking café and kitchen supplies, collecting and accepting deliveries, and ensuring all food handling and hygiene standards are followed at all times.
Reception Duties
You will also assist at our reception desk, where responsibilities include processing transactions, creating and confirming bookings, answering phone calls, responding to emails, assisting customers with enquiries, and managing the booking system. Reception duties also involve handling cash and EFTPOS transactions, completing admin paperwork and forms, and ensuring all bookings and customer details are accurately recorded.
A key part of this role is confidently promoting and selling our memberships using the required sales line while providing friendly and efficient customer service to all guests. You will also be responsible for confidently enforcing venue policies when required and assisting customers with bookings, enquiries, and general venue information to ensure a smooth and welcoming experience.
Customer Service and Safety
Providing exceptional customer service is essential. You will also play an important role in supporting the safety of our customers by confidently enforcing venue policies when needed. This role requires someone who is not afraid to speak up, remains calm under pressure, and can professionally manage customer interactions.
Skills and Experience
Coffee machine experience is recommended but not essential, as training can be provided to the right candidate. Hospitality or customer service experience is a must. You should be able to work both independently and as part of a team, have excellent communication skills, and demonstrate a strong work ethic. A keen eye for cleanliness, presentation, and attention to detail is essential. Being a fast learner is a must, as you will be required to quickly adapt to different areas of the business and take on a variety of tasks.
Does This Sound Like You?
Although Monkey Mania is a fun place to work, we need more than just fun to keep the venue running smoothly. Does the following sound like you?
- Enthusiastic
- Confident
- Engaging
- Eager to learn
- Hard working
- Efficient
- Willing to help where needed
- A fast learner
- Well presented
- Good communication skills with the ability to communicate effectively with children, adults, management, and your team
- Able to multi-task
- Able to work under pressure
If you enjoy working in a fast-paced environment and take pride in providing great customer experiences, we’d love to hear from you.
Reliability and Availability
Reliability is essential. We are looking for someone we can count on to show up on time, be consistent, and take pride in their work.
This is a casual position, and we are seeking someone who is available to work 4–5 days per week, Monday to Friday. There may also be the occasional weekend shift if requested with notice; however, staff will not be rostered for more than five days per week.
During school terms, shifts are typically between 9:00 am and 3:00 pm. During school holiday periods, shifts will typically be between 9:00 am and 5:00 pm.
Our Workplace
We promote a supportive and team-focused work environment and take pride in building healthy, respectful relationships with clear professional boundaries. If you’re looking for a role where you’re valued, supported, and part of a positive workplace culture, we’d love to hear from you.
You may also have involvement in our Plaster Funtime and Laser Mania within the same venue.
Job Type: Casual
Pay: Up to $32.00 per hour
Work Location: In person
