Introduction:
At Viktoria & Woods we believe in fostering a creative and collaborative culture. Our boutique stylists have a strong fashion and styling focus. They love connecting and engaging with customers to build authentic relationships.
We have a supportive team and working environment and are dedicated to creating a memorable and lasting customer and brand experience in all facets of our business.
Located across Australia within 28 locations, we offer a unique opportunity to join a community that values timeless design, modern versatility, and thoughtful craftsmanship. We invite individuals of all backgrounds and experiences to bring their unique perspective to creating extraordinary experiences for our clients. If this sounds like you, we welcome you to apply today!
What is on Offer?
- Competitive hourly rate
- Career Development Opportunities
- Generous Wardrobe allocation
- 50% Staff discount on Viktoria & Woods product
About the role:
We are seeking Part-Time Stylists to join our team at our Sorrento Boutique! This position offers an exciting opportunity for you to showcase your passion for styling and customer service in a luxury fashion retail environment.
Responsibilities include:
Brand & Product Expertise
- Exemplify and share V&W’s heritage and commitment to sustainable, modern design with every visitor.
- Master the technical details of our core fabrications and seasonal collections to provide meaningful styling advice.
- Actively engage with training materials to stay updated on new arrivals, styling and garment care.
- Consistently develop product knowledge and adjacent areas of expertise.
- Consistently embody the V&W purpose, pillars and values, acting as a living representation of the brand’s minimalist luxury.
Client Experience, Relationship Building & Sales Performance
- Connect with clients in an engaging way to provide an exceptional and memorable experience.
- Highlight product categories through exceptional product knowledge, using storytelling to cross-sell and upsell.
- Provide an excellent customer experience both on and off the floor: greeting, listening, assisting, advising, following-up, and exceeding expectations.
- Maintain a balance between presence on the shop floor and engaging in clienteling initiatives.
- Engage with a diverse client base, always putting them at ease to develop long-lasting relationships.
- Maintain regular connection with clients via email, phone, messages, personalised notes and other client treatment initiatives including internal and external events.
- Develop and grow your client book, keeping client information updated and complete on relevant company tools.
Teamwork & Collaboration
- Work collaboratively with the team to achieve daily budgets and maintain a positive, high-energy store culture.
- Collaborate with team members to achieve store budgets and resolve client issues proactively together.
- Keep management informed of client feedback, stock needs, and any operational hurdles in a timely and professional manner.
- Demonstrate agility and entrepreneurial spirit to build the business, adapt to changing contexts, and seize new opportunities.
- Attend store meetings, training sessions, and company events as required.
- Embrace V&W’s training initiatives and strive to implement any new skills, knowledge on-the-job.
Store Presentation & Operations
- Actively participate in visual merchandising in accordance with Viktoria & Wood’s visual standards.
- Maintain products in an efficient, clean, secure, and organised manner, both front and back of house.
- Maintain a vigilant and organised floor to minimise stock loss and ensure a secure shopping environment.
- Provide feedback to store management regarding any stock opportunities and/or stock losses to ensure that products and stock levels are maintained.
Key Requirements:
Skills & Knowledge
- Understanding of retail POS systems (AP21 would be desirable).
- Fluent in English; an additional language is an advantage, particularly Mandarin.
- Skilled in building and managing customer experiences within a retail setting.
- Passion for design, craftsmanship, and customer service.
- Proven track record of achieving individual goals and contributing to team results.
- Exceptional communication and interpersonal skills.
- Results-driven with a commercial mindset, while maintaining a collaborative, team-player attitude.
- Positive, energetic, and adaptable.
- Inclusive and open-minded.
- Attention to detail.
- Demonstrates initiative and is self-motivated.
- Ability to work independently and collaborative as part of a team.
- Ability to manage time and competing priorities effectively and efficiently.
Experiences
- Minimum 1-3 years customer service experience, preferably in an industry that delivers personalised/elevated client service experience (luxury environment would be desirable)
- Cash Handling or POS experience
- Stock Management Experience
What are we looking for?
- Previous experience in a similar role;
- Demonstrated ability to provide exceptional customer service and build strong client relationships;
- Excellent communication and interpersonal skills, and
- Must be available Thursday to Sunday, including evenings as required.
Next Steps:
Submit your application today! Once received, we will be reviewing applications as they come through and successful applicants will be contacted to attend an interview in store.
To learn more about VIKTORIA & WOODS, follow us on social media via:
Linkedin: www.linkedin.com/company/viktoria-woods/?originalSubdomain=au
Instagram: www.instagram.com/viktoriaandwoods/?hl=en
TikTok: www.tiktok.com/@viktoriaandwoods?lang=en
