Description:
Provide trauma-informed support to those experiencing or at risk of homelessness
Develop holistic and goal oriented care plans
Advocate for clients by connecting them with appropriate supports
About ermha
Ermha exists to ensure that people experiencing mental illness and cognitive disability, and their carers, can thrive in and become part of the community. We choose to work with people who have fallen through the gaps in the system and where there is no obvious support. We are often considered the provider of last resort.
We are a child safe and equal employment opportunity employer. Applications from Aboriginal and Torres Strait Islander peoples and people from culturally and/or linguistically diverse backgrounds are encouraged
What we can offer you
Ermha is an agile and innovative nonprofit with a growth agenda across Australia. As an employee you will be offered:
Support as needed utilising our 24/7 Employee Assistance Program
Industry-leading induction and on the job training provided with access to free continuous online learning modules at your own pace
Financial benefits including salary packaging to reduce your taxable income, novated leasing and discounts with a variety of Australian retailers
A supportive team environment that is engaging and inspiring with the same vision and values
Access to Fitness Passport, making it easier to stay active and healthy as we care about your health and wellbeing
About the Role
In this role, you will play a key part in delivering the Community Connections and Housing Support for the Aged programs, providing intensive, person‑centred support to people experiencing or at risk of homelessness across the Casey, Cardinia and Dandenong LGAs.
You will work with adults who have complex needs and are living in rooming houses, caravan parks, other low‑cost accommodation, or who are sleeping rough. Through a trauma‑informed, outreach‑based model, you will deliver short to medium‑term case management that helps clients stabilise their housing, improve wellbeing, and build pathways toward independence.
You will also support older people living in social housing, helping them maintain their tenancy, strengthen independence, and connect with essential health, welfare and community supports. Central to this role is the creation of holistic, goal‑oriented support plans and strong advocacy to ensure clients achieve positive, sustainable outcomes.
Role Responsibilities
Provide short to medium‑term, client‑centred case management through outreach, including home visits, public spaces and community hubs, to build trust, assess needs and deliver tailored support.
Conduct detailed assessments to understand clients’ circumstances, risks and strengths, and develop targeted, achievable support plans that address their holistic needs.
Facilitate and advocate for clients’ access to appropriate services, including health, counselling, employment, education, recreation, housing and substance use supports.
Build and maintain strong relationships with service providers, partner agencies and key community stakeholders to enhance collaboration and optimise client outcomes.
About You
Are you are motivated to improve the lives of those experiencing homelessness. Additional attributes we are looking for include:
Flexibility, patience, initiative and emotional resilience
Effective listening skills & an adaptable communication style
Capability to advocate for others and build support networks
The ability to contribute positively within a team
Demonstrated ability to engage respectfully and effectively with people from culturally and socially diverse backgrounds, including marginalised and vulnerable groups.
Experience in the health or community services sector, with well-developed skills in care coordination and case management, particularly with clients with complex needs.
Qualification in Social Work or other relevant qualification
