In-Demand Contact officer Jobs in Creswick, Vic

Customer Contact Officer
Serco Plc —Ballarat VIC
- Part-time
- Customer service
- Computer skills
- On-the-job training
- Employee assistance program
Team Support Officer
Department of Energy, Environment and Climate Action —Ballarat VIC
- $81,496 - $98,955 a year
- Full-time
- Hybrid work
- Conflict management
- SharePoint
- Negotiation
7d
2026 Talent Community - Station Staff, Ballarat and Ararat
V/Line —Ballarat VIC
- Part-time
- Customer service
- No degree
- Recruiting
- Paid training
- Commuter assistance
Emergency Communications Officer (Ballarat)
Triple Zero Victoria —Ballarat VIC
- $57,086 - $66,110 a year
- Full-time
- Free parking
- Paid training
Title Purchasing Officer - Supply
Grampians Health —Ballarat VIC
- $33.78 - $37.35 an hour
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Justice Officer
Department of Justice and Community Safety —Ballarat VIC
- $62,104 - $79,753 a year
- Full-time
- Administrative experience
- Front desk
- Computer skills
13d
Title Administration Officer - Allied and Mental Health
Grampians Health —Ballarat VIC
- $33.78 an hour
- Full-time
- Microsoft Office
- Administrative experience
- Clinic
6d
Assessment and Authorisation
Accenture —Ballarat VIC
- Full-time
- Education
- Bachelor's degree
- No degree
- On-the-job training
- Parental leave
Administration Support Officer
Department of Education —Ballarat VIC
- $62,104 - $79,753 a year
- Full-time
- Administrative experience
- SharePoint
22h
Title Digital Health Training Officer
Grampians Health —Ballarat VIC
- $37.67 an hour
- Full-time
- In-person
Title Accounts Receivable Officer
Grampians Health —Ballarat VIC
- $29.58 an hour
- Full-time
- Communication skills
12d
Title Accounts Payable Officer
Grampians Health —Ballarat VIC
- Full-time
- Microsoft Excel
- Customer service
- Communication skills
6d
Qualified Teacher - Holiday Camp Leadership Role
Code Camp Ltd —Ballarat VIC
- $40 an hour
- Public holidays
- Education
- First Aid Certification
- Leadership
Title Senior Epidemiologist
Grampians Health —Ballarat VIC
- Full-time
- Hybrid work
- Microsoft Excel
- Doctoral degree
- Research
- Health insurance
14d
Forensic Nurse Examiner (Regional)
Victorian Institute of Forensic Medicine —Ballarat VIC
- On call
- Research
- Working with children
- Communication skills
Forensic Nurse Examiner (Regional)
Vic Institute of Forensic Medicine —Ballarat VIC
- Temporary
- Research
- Working with children
- Communication skills
Title 2027 General Surgery Registrar -Unaccredited
Grampians Health —Ballarat VIC
- Full-time
- Patient care
- Communication skills
Dentist
UFS Healthcare —Ballarat VIC

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Customer Contact Officer

Serco Plc -
Ballarat VIC

Apply Now

Job Details

Part-time

Benefits

Employee rewards program
On-the-job training
Employee assistance program

Qualifications

Customer service
Computer skills

Full Job Description

Serco is a place where you can grow

Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.

You’ll also have access to flexible benefits designed to support your wellbeing and growth, including:

Fully paid, 5 weeks full-time comprehensive on-the-job training at our contact centre
Ongoing training tailored to your personal and career development goals, including opportunities outside your current team or location
Access to our extensive benefits including our rewards and discounts program
Working in a friendly and diverse team with inclusivity and care at the heart of everything we do
Access to Sonder, our 24/7 Employee Assistance Program

Make an impact at Serco

Based onsite in Ballarat, you’ll join a values-based team and do interesting work which matters in helping Victorians access essential public services.

Creating a positive and consistent experience for every customer through every interaction is at the heart of what we do.

As a Customer Contact Officer, you will respond and direct all inbound calls as well as complete online enquiries on behalf of our State Government client.

Guided by and following work instructions provided by the system we use, you’ll actively listen to each caller to understand their needs and their enquiry.

As a Customer Contact Officer, you’ll make a positive impact by:

Allocating calls to the most appropriate area or referral based on the callers’ need with support from the system and work instructions we use
Making the referral path and transfer the caller to the most appropriate service, e.g. 000, Crimestoppers., etc.
Completing a crime report or other report types in a timely manner

Important to know

Our team members answer inbound phone calls from Victorian citizens for non-emergency situations.Sometimes callers share details that others may find distressing such as family violence, assault, death or injury.

It’s important to note that whilst you may be exposed to this information, you will not need to handle these call types through to resolution.

The task requires you to follow prescribed work instructions and transfer these calls to the most appropriate channel.

You will receive regular check-ins with your Team Leader and be provided with resources to seek help and build your own tailored personal wellbeing plan.

Serco is a place for you

As a Customer Contact Officer, you’ll be servicing customer inbound and making outbound calls on behalf of our Victorian Government client.

Your passion for supporting customers and ability to communicate effectively will assist with resolving enquiries and creating a positive experience for our customers.

As a fast-growing and successful global company, Serco’s services span across the areas of justice, defence, space, customer services, health, and urban mobility.

In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals.

You could be a great fit if you have:

Demonstrated experience providing high quality customer service in a fast-paced environment
The ability to competently navigate software platforms/screens simultaneously
Listen and communicate effectively and show empathy
The ability to maintain a calm, resilient composure
Demonstrated experience in the highest standards of professional conduct, supporting others and working collaboratively in a team environment
An interest in learning new information and embracing feedback on the job

To be considered for this role, you must be:

An Australian Citizen or hold an appropriate unrestricted work rights
Willing to complete pre-employment and security checks, along with computer competency and cognitive assessments
Must be able to accomodate to 24/7 rotating roster

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia and New Zealand and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

Apply Now

Refine Your Search

contact officer jobs in creswick, vic

Customer Contact Officer

Team Support Officer

2026 Talent Community - Station Staff, Ballarat and Ararat

Emergency Communications Officer (Ballarat)

Title Purchasing Officer - Supply

Justice Officer

Title Administration Officer - Allied and Mental Health

Assessment and Authorisation

Administration Support Officer

Title Digital Health Training Officer

Title Accounts Receivable Officer

Title Accounts Payable Officer

Qualified Teacher - Holiday Camp Leadership Role

Title Senior Epidemiologist

Forensic Nurse Examiner (Regional)

Forensic Nurse Examiner (Regional)

Title 2027 General Surgery Registrar -Unaccredited

Dentist

I want to receive the latest job alert for contact officer in creswick, vic

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