In-Demand Customer success manager Jobs in Coburg, Vic

Customer Success Manager
VivaCity —Melbourne VIC
- $90,000 - $110,000 a year
- Full-time
- Hybrid work
- CRM software
- AI
Quick Apply
18h
Customer Success Manager (SaaS | Construction Tech)
BuildPass —Richmond VIC
- $85,000 - $105,000 a year
- Full-time
- Construction
- AI
Quick Apply
13d
Event Ticketing: Client Services Manager
Ticketebo —Cheltenham VIC
- $60,000 - $75,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
Quick Apply
7d
Customer Success Manager
Karmo Pty Ltd —Melbourne VIC
- $150,000 - $180,000 a year
- Full-time
- Management
- Sales
- Communication skills
- Fuel card
- Parental leave
Quick Apply
Customer Success Manager (Enterprise)
Heidi —Melbourne VIC
- Full-time
- Hybrid work
- Hospital experience
- Parental leave
13d
Entry Level Solar Sales Representative
Smart Energy Group —Melbourne VIC
- $4,000 - $6,000 a week
- No weekends
- Hospitality
- Sales
- Customer service
Quick Apply
Technical Customer Success Manager
Triskele Labs —Melbourne VIC
- $100,000 - $120,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
Quick Apply
Customer Success Manager
Valsoft Corporation —Melbourne VIC
- Full-time
- Remote
- Sales
- Bachelor's degree
- Communication skills
Quick Apply
5d
Customer Success Manager
Timescapes —Melbourne VIC
- $90,000 - $105,000 a year
- Full-time
- Hybrid work
- Construction
- AI
- Communication skills
- Parental leave
- Employee assistance program
Quick Apply
Project Success Manager
Chas Clarkson —Deer Park VIC
- $75,000 - $100,000 a year
- Urgently hiring
- Organisational skills
- Budgeting
- In-person
Quick Apply
Customer Success Manager
Squiz —Melbourne VIC
- Full-time
- Hybrid work
- AI
- Leadership
- Communication skills
Quick Apply
Customer Success Manager
J4RVIS —Melbourne VIC
- Full-time
- Salesforce
- AI
- Communication skills
- Work from home
- Parental leave
Quick Apply
Customer Success Manager
Web Mobile Technology —Melbourne VIC
- Business
Customer Success Manager - Uber Direct (ANZ)
Uber —Melbourne VIC
- Full-time
- APIs
Regional Manager - Victoria
Lorna Jane —South Wharf VIC
- Full-time
- Merchandising
- Leadership
Quick Apply
7d
Senior Customer Success Manager
Genesys —Melbourne VIC
- Full-time
- Salesforce
- Master's degree
- Bachelor's degree
Customer Success Manager
Global-e —Melbourne VIC
- Master's degree
- Analysis skills
- Bachelor's degree
Quick Apply
Customer Success Manager
Salesforce —Melbourne VIC
- Full-time
- Management
- Sales
- Customer service
Customer Success Manager - Marketing Cloud
Salesforce —Melbourne VIC
- Full-time
- Salesforce
- AI
- Communication skills
Digital Customer Success Manager
One Identity —Southbank VIC
- Full-time
- Management
- Salesforce
- Administrative experience

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Customer Success Manager

VivaCity -
Melbourne VIC

Quick Apply

Job Details

Full-time
$90,000 - $110,000 a year
18 hours ago

Qualifications

CRM software
Urban planning
AI

Full Job Description

Salary: AUD $90,000–$110,000 + super
Location: Fully remote, operating in an Australian timezone
Reporting to: Aaron Leonard, ANZ General Manager

About Us

We are a 60-person AI scale-up with a presence across the UK and growing teams in North America and APAC. As we continue to expand internationally, we are looking for a Customer Success Manager to help our customers across Australia and New Zealand realise the full value of VivaCity's technology and support our next phase of growth.

Viva is building the decision layer for modern transport systems, combining privacy-first, AI-powered sensors with analytics to give cities a true network-wide understanding of how people and vehicles move. Rather than fragmented counts and one-off studies, we provide a continuous, multimodal “single source of truth” that helps transport teams plan safer streets, accelerate active travel, and make smarter investment decisions. We’re already deployed in thousands of locations globally, but the real shift is moving from data collection to actionable insight - partnering with forward-thinking cities to make sustainable transport the default, not the exception.

ANZ is one of VivaCity's fastest growing international regions. Over the past two years, we have expanded from a handful of customers to more than 25 cities and transport authorities across Australia and New Zealand, with significant opportunities still ahead. Many of the region's largest cities are yet to adopt VivaCity's technology, while existing customers are increasingly expanding their deployments and deepening their partnerships with us.

You can read more about our values and what it's like to work at VivaCity.

About the Role

This role’s mission is to ensure clients achieve their desired outcome (and more) with our product. This starts by supporting them with implementation, overcoming early hurdles and managing projects to success. After implementation, the CSM will be the client’s primary point of contact for day-to-day queries, coordinating with other teams where necessary.

The outcome of this role is to increase client satisfaction, engagement, and ultimately sales and growth within an existing customer base.

As a CSM, you know the product and what it can do, inside out. You are an expert resource in the scoping and delivery of new projects, understanding what data is needed, and helping the client to make it happen. Key priorities for this role include:

Tactical, reactive response to client queries
Owning client implementation with the support of a technical team
Owning client outcomes
Regular contact with clients, finding ways to add value
Being the voice of the client for internal stakeholders

In the role, you will:

Lead the day-to-day client relationship, from implementation to outcomes, supported by our ANZ General Manager
Own client outcomes, tracking their progress against those goals and help clients make changes to achieve those goals
Manage the implementation process, collaborating with the client, contractors, and our UK-based teams to get sensors installed by using and adapting existing playbooks
Triage and answer inbound customer queries after implementation, keeping clients happy & limiting escalations
Nurture the underlying client relationship, with proactive communication on issues, and supporting on quarterly business reviews
Find value-adds for clients, speaking to new teams, leading dashboard demos, and performing ad hoc analysis to re-engage clients, always whilst having a commercial mind to pick up cues for upsells or scope creep.

Requirements for the role

Required:

Minimum of 2 year's experience in a client facing role working with technical projects and data
Excellent team working skills and the ability to work with a diverse range of people. A sociable nature, able to build relationships quickly with prospects.
The ability to manage different priorities simultaneously, with excellent time and task management based on urgency
Ability to manage post-sale client onboarding through to successful implementation.
Experience managing and planning for renewals

Desired:

Passion for Active Travel, Urban Planning and Mobility
Experience in the transport industry, understanding the various problems cities and authorities are trying to solve
Experience working with and/or managing public sector accounts
Experience with Pipedrive and/or other CRM platforms
Experience with a Customer Success platform or familiarity with Health Scoring, Impact Plans, etc
A good understanding of core Customer Success practices and how they related to customer growth

About You

You have a positive, result-driven attitude, with the ability and desire to grow partnerships with internal and external stakeholders.
You are able to present to different stakeholders on a range of issues, from specific product features, to more strategic topics
You are detail oriented; you take pride and ownership of making client projects a success, from implementation to outcomes
You are comfortable with data, and can help clients get the most from our technology
You can grasp different use cases and identify both the ways our technology applies to them and turn that into an action plan
You’re process driven: this role requires multiple touchpoints across multiple accounts and needs solid processes and systems in place to deliver to a high quality
You have a commercial mindset; identifying opportunities for the business and client to grow together

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Quick Apply

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