Join Our Award-Winning Team at Ingot Hotel Perth!
At Ingot Hotel Perth, we pride ourselves on creating a genuine “home away from home” experience for our guests through warm, professional, and memorable service. As an award-winning, full-service hotel with a strong corporate following, we are expanding our Front Office Team and are seeking a passionate and reliable Night Auditor / Guest Service Agent to join us.
This role is primarily Night Audit, with the flexibility to support Guest Service Agent shifts when required.
About the Role
As a Night Auditor / Guest Service Agent, you will play a key role in delivering exceptional guest experiences while ensuring the smooth overnight operation of the hotel.
This position will predominantly involve Night Audit shifts from 11:00 PM – 7:00 AM, with occasional flexibility to work Guest Service Agent shifts from 3:00 PM – 11:00 PM as required.
Key Responsibilities
- Welcome guests with warmth and professionalism, creating a positive and memorable stay experience
- Complete Night Audit procedures including balancing accounts, reconciling transactions, and preparing reports
- Handle guest enquiries, requests, and concerns with confidence and professionalism
- Maintain high standards of customer service and presentation at all times
- Support Front Office operations across both Night Audit and GSA shifts
- Ensure the safety and security of guests and the hotel during overnight operations
About You
- Previous Night Audit experience is advantageous
- Experience using OPERA or a similar PMS system is highly regarded
- Strong attention to detail and problem-solving skills
- Reliable, self-motivated, and confident working independently overnight
- Flexible availability across a 7-day rotating roster, including weekends and public holidays
- Ability to transition between Night Audit and GSA shifts when required
- Current National Police Clearance (or willingness to obtain)
- RSA Certificate preferred (or willingness to obtain)
- Valid Australian driver’s licence with a clean driving record
Why Join Us?
- Work with an award-winning hotel recognised for exceptional guest service
- Be part of a supportive team that believes “Together is Better”
- Enjoy career development opportunities within a growing hospitality business
- Free, safe, and secure staff parking
- 20% discount on food and beverage when dining with friends and family (excluding alcohol)
- Access to discounted accommodation rates across more than 7,000 Choice Hotel properties worldwide
If you are passionate about hospitality, thrive in a hands-on environment, and are looking for a rewarding Front Office opportunity, we would love to hear from you.
Apply now with your resume and cover letter.
Please do not contact the hotel directly regarding this position. Only shortlisted applicants will be contacted.
Job Type: Full-time
Pay: $26.70 – $46.73 per hour
Benefits:
Work Authorisation:
Work Location: In person
