Are you passionate about empowering people with disability to live meaningful, inclusive, and self-directed lives? Do you thrive in a leadership role where relationships, creativity, and person-centred practice are at the heart of everything you do?
At Gold Coast Community Lifestyles Ltd (GCCL), we believe disability is an attribute, not a deficit, and that every person has the right to dignity, choice, control, and self-determination.
We are currently seeking a compassionate, organised, and values-driven Service Delivery Coordinator to join our dedicated team and help deliver high-quality, flexible, and rights-based supports for people with disability and their families.
Our Approach
At GCCL, our supports are grounded in:
- Person-centred practice
- Human rights and safeguards
- Partnership with families and community
- Inclusion and community participation
- Quality service delivery aligned with the NDIS Practice Standards
- Social Role Valorisation (SRV) principles
We are committed to listening rather than “fixing,” recognising each person as a valued member of the community, and supporting individuals to contribute in ways that are meaningful to them.
About the Role
As a Service Delivery Coordinator, you will play a key leadership role in coordinating supports and ensuring participants receive responsive, individualised, and high-quality services. You will work collaboratively with participants, families, support workers, allied health professionals, and the broader community to promote positive outcomes and meaningful engagement.
Key responsibilities include:
- Coordinating and overseeing individualised supports for children and adults with disability and their families.
- Supporting participants with goal setting, support planning, risk management, and community participation.
- Leading, mentoring, and supervising support workers, administrative staff, and volunteers.
- Coordinating rosters and responding to day-to-day operational needs.
- Conducting intake processes, onboarding, service reviews, and transition planning.
- Monitoring participant outcomes, satisfaction, and quality of supports.
- Ensuring participant plans, risk assessments, and required documentation remain current and compliant.
- Responding appropriately to incidents, feedback, and safeguarding matters.
- Maintaining accurate records and case notes using systems such as Lumary and Dropbox.
- Ensuring compliance with NDIS Practice Standards, the NDIS Code of Conduct, and GCCL policies and procedures.
- Contributing to a collaborative, inclusive, and values-led workplace culture.
Work Expectations
This is a office-based position working 5 days per week, Monday to Friday.
Service Delivery Coordinators are also expected to participate in a rotating remote after-hours on-call roster, including carrying the on-call phone on weekends and weekdays as required to respond to urgent participant or operational matters.
Flexibility, professionalism, loyalty, reliability and responsiveness are essential components of this role.
About You
We would love to hear from applicants who are compassionate, proactive, adaptable, and committed to upholding the rights and choices of people with disability.
You will ideally have:
- Previous experience within the disability, community, or human services sector, particularly in service coordination or team leadership, is highly desirable.
- Strong understanding of the NDIS, person-centred supports, rights-based practice, and safeguarding responsibilities.
- Excellent communication, leadership, and conflict-resolution skills.
- Experience supervising and supporting teams in a fast-paced environment.
- Ability to coordinate supports, manage competing priorities, and problem-solve effectively.
- Experience managing participant documentation, service agreements, risk management plans, and reporting requirements.
- Confidence using systems such as Lumary, the NDIS Provider Portal, Microsoft Office, and other digital platforms.
- A tertiary qualification in Human Services or a related field (preferred), or equivalent industry experience.
- Lived experience of disability, caring, or supporting a loved one with disability (highly regarded).
Mandatory Requirements
Successful applicants must hold or be willing to obtain:
- NDIS Worker Screening Clearance
- Current First Aid and CPR Certificate
- NDIS Worker Orientation Module completion
- Current Driver’s Licence
- Current Working with Children Check (Blue Card)
Our Expectations
At GCCL, all team members are expected to:
- Treat participants, families, and colleagues with dignity and respect.
- Maintain professionalism and integrity at all times.
- Respect the rights of individuals to self-determination and decision-making.
- Provide safe, ethical, and high-quality supports.
- Raise and respond appropriately to concerns, incidents, and safeguarding matters.
- Uphold the NDIS Code of Conduct and GCCL values in everyday practice.
Why Join GCCL?
At GCCL, we are committed to creating a workplace culture that reflects the values we promote within our services — inclusion, respect, collaboration, and empowerment.
We offer:
- A supportive and community-focused team environment
- Meaningful work that genuinely impacts people’s lives
- Opportunities for ongoing professional development and learning
- A values-led organisation focused on person-centred practice, inclusion, and SRV principles
- Salary sacrificing options available
- The opportunity to contribute to innovative and responsive service delivery
Pay: $43.00 – $49.00 per hour
Work Location: In person
