In-Demand Principal product manager Jobs in Broadmeadows, Vic

Principal Product Manager
Zendesk —Melbourne VIC
- Full-time
- Hybrid work
- Bachelor's degree
- Product management
- APIs
9d
Principal Product Manager - Verification & Activation(Exchange)
Crypto.com —Melbourne VIC
- Full-time
- Remote
- SQL
- Product management
- APIs
- Health insurance
- Annual leave
Quick Apply
Principal Consultant, Professional Services, VP
State Street —Melbourne VIC
- Full-time
- Management
- Computer Science
- SQL
Principal Consultant – Sustainability Strategy, Implementation & Disclosure
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Business development
Staff/Principal Product Designer
Amber Electric —Melbourne VIC
- $180,000 - $240,000 a year
- Full-time
- Hybrid work
- Research
- AI
- Marketing
- Annual leave
- Work from home
Quick Apply
Account Manager
IVet Group —Essendon Fields VIC
- $90,000 - $100,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Communication skills
Quick Apply
3d
Director, Customer Experience
Cisco Systems —Melbourne VIC
- Full-time
- Computer Science
- Customer service
- Engineering
BCG Platinion | Lead Architects
Boston Consulting Group —Melbourne VIC
- Full-time
- Management
- Doctoral degree
- Computer Science
Engineering Manager
Coles Group —Hawthorn East VIC
- Full-time
- Systems design
- Agile
- Communication skills
- Free parking
- Employee stock purchase plan
13d
IT Principal Engineer - Retail POS & Pharmacy Systems
Chemist Warehouse —Preston VIC
- Azure
- Computer Science
- SQL
- Employee assistance program
Principal Consultant - Emissions and Climate
ERM Group —Melbourne VIC
- Full-time
- Management
- Writing skills
- Master's degree
7d
Workday HCM Principal Consultant
Collaborative Solutions —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Management
Regional Account Manager (AP South)
MEDIDATA —Melbourne VIC
- Computer science
- Sales
- Salesforce
- Disability insurance
- Health insurance
BA Lead
HUB24 —Melbourne VIC
- Full-time
- Azure
- Agile
- Financial services
8d
Principal Technical Support Engineer
Rocket Software —Melbourne VIC
- Full-time
- Customer service
- Research
- Communication skills
Principal Customer Solutions Engineer
Rocket Software —Melbourne VIC
- Call employer
- Azure
- Computer Science
- Customer service
Senior Mobility Specialist
Datacom —Melbourne VIC
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Communication skills
- On-the-job training
Quick Apply
Manager, Member Compliance
AustralianSuper —Melbourne VIC
- Full-time
- Management
- Financial services
- AI
Principal AI Engineer
Axsys —Melbourne VIC
- Computer Science
- Master's degree
- AWS
- Parental leave
Principal AI Engineer
MYOB —Melbourne VIC
- Hybrid work
- Computer Science
- Master's degree
- AWS
- Parental leave

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Principal Product Manager

Zendesk -
Melbourne VIC

Apply Now

Job Details

Full-time
9 days ago

Qualifications

Law
Bachelor's degree
Product management
APIs
SaaS
AI
Communication skills

Full Job Description

Job Description

Zendesk builds AI powered, customizable and simple to use service software crafted to improve customer relationships. Many of the world’s favorite brands leverage our products to engage you as a customer. We lead the industry with beautifully simple software, and you’ve almost certainly interacted with it without knowing it!

We’re looking for a Principal Product Manager to lead our Action Platform that is used to connect, build, and orchestrate automations across Zendesk and other systems by our agentic and deterministic workflow solutions.

In this role you will collaborate closely with cross-functional teams, including engineering, design, marketing, and sales, to deliver a solution that meets the needs of our customers. This role is suited to an individual who has extensive experience working on a platform product with both many internal consumers, and in customer facing products. As an integral platform to Zendesk’s product architecture, your ability to operate across many geographical distributed stakeholders, balancing priorities, and then rapidly execute on initiatives that meet customer needs will be essential in driving success.

As a Principal Product Manager for Action Platform you’ll…

Be a subject matter expert in this product area, and work with customers both internal and external to understand their needs
Be a strategic leader for this area, setting and articulating a vision and roadmap
Drive the execution of new capabilities and enhancements with your own engineering teams as well as work cross-functionally with other product areas including, Integration partners and Go-To-Market teams (i.e. sales & customer success) to support their initiatives.
Translate the requirements of multiple internal consumers and customers into platform solutions that solve categories of use cases in one approach, rather than highly optimised point-based solutions.
Advocate for a user-centric approach in product development. Where necessary, collaborate with product designers to create intuitive and engaging user interfaces that enhance the overall user experience .
Influence stakeholders across a variety of seniority levels; from SVP down, through written and verbal communication, and articulating, championing, and shaping organizational decisions.
Define OKRs, success metrics and review performance against those.
Be responsible for scaling these services to manage thousands of rule executions with minimum impact on the Zendesk infrastructure.

Basic Qualifications

Bachelor’s Degree, with 5 years of Product Management experience under your belt, delivering products that met business goals.
Your work experience will include customer-focused SaaS, designing and shipping “full-stack” from front-end, to back-end, and APIs.
A great collaborator that knows that to deliver anything of value is a team effort and likes to dig in with intelligent and passionate engineers to find the best solution to a problem.
Ability to understand complex systems, and balance appropriate tradeoffs between performance, cost, and user experience.
A self-starter with a bias for action who is motivated to solve problems and deliver results with an owner mentality.
Excellent verbal and written communication skills for varying audiences: customers, engineering, marketing, program management, and executives.
The drive to deeply understand our product, the market, our customers, and when to use the right data to measure success, using analytics tools to aid in decision-making.

Preferred Qualifications:

Past experience building an internal platform product that is also used in customer facing products.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Apply Now

Refine Your Search

principal product manager jobs in broadmeadows, vic

Principal Product Manager

Principal Product Manager - Verification & Activation(Exchange)

Principal Consultant, Professional Services, VP

Principal Consultant – Sustainability Strategy, Implementation & Disclosure

Staff/Principal Product Designer

Account Manager

Director, Customer Experience

BCG Platinion | Lead Architects

Engineering Manager

IT Principal Engineer - Retail POS & Pharmacy Systems

Principal Consultant - Emissions and Climate

Workday HCM Principal Consultant

Regional Account Manager (AP South)

BA Lead

Principal Technical Support Engineer

Principal Customer Solutions Engineer

Senior Mobility Specialist

Manager, Member Compliance

Principal AI Engineer

Principal AI Engineer

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