JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
About the role:
We are seeking a Workplace Ambassador for a casual assignment to proactively manage relationships with our clients and service providers, ensuring that service delivery expectations are exceeded.
This casual role supports the Facilities Management team, with a primary focus on maintaining an outstanding level of service across facilities and administration business areas. Flexibility is required to support different site needs as they arise.
As a Workplace Ambassador, you will work alongside the Account Team, providing operational support for client facilities to ensure the efficient and smooth operation of all physical aspects, fostering safe and productive environments for occupants.
Duties & Responsibilities
Deliver superior customer service to meet on-site client expectations
Provide vendor management support by ensuring subcontractors perform to required standards, including inspection of vendor work
Assist in financial processes to ensure all management requirements are completed accurately and promptly
Support conferences by coordinating room bookings, preparing rooms for meetings, and arranging catering as needed
Perform weekly consumables orders, receive/store as required, and provide records to PFM
Oversee site cleanliness and direct cleaning staff to ensure spaces remain tidy
Organize specialty cleaning as needed
Provide administrative support to the Contract Administrator to ensure staff security clearances are maintained
Assist in carrying out safety procedures as required
Support the property risk management program
Follow established escalation and incident reporting procedures
Adhere to JLL business conduct guidelines, procedures, and strategies
Key Skills
Flexible, reliable, and able to work as needed in a casual capacity
Proficient in English and communication (telephone, email, Microsoft suite)
Experience in property, facilities, or project management
Receptionist experience, with the ability to provide short-term support
Knowledge of technical services
Ability to manage multiple issues concurrently within tight deadlines
Excellent communication, organisational, and interpersonal skills
Goal-oriented and focused on performance targets
Strong client service focus
Ability to work collaboratively as part of a team
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
