About Us
Our vision is powered by a deep commitment to enhancing the quality of services we offer to our community. Today, Lismore is flourishing, and it's the perfect time for those who live, work, and play here to embrace and celebrate everything that makes Lismore so special.
We warmly welcome individuals who bring fresh perspectives and unique skills, helping to enrich our collective vision for a vibrant and thriving community.
Richmond Tweed Regional Library (RTRL) operates across four local government areas of Byron, Ballina, Tweed, and Lismore. RTRL’s mission is to create an environment where anyone can feel welcome to connect, discover, and escape with knowledge, ideas, and stories.
Shape your future. Serve your community. Belong to something bigger.
About this Position:
The Business Support Officer - RTRL, plays a vital role in providing administration and business support to the RTRL Business Manager, staff, and clients of Richmond Tweed Regional Library in line with policies, procedures, directives, and legislative requirements.
The position will assist in the delivery of a range of administration and business support services including assembling information from multiple sources into clear, cohesive documents and plans. The role will require excellent communication skills to download ideas and concepts from the manager and draft reports, policies, procedures, processes, strategies, and plans that will form the basis for implementing innovative ideas and activity, to drive continuous improvement and service excellence in the organisation.
This is a full-time, maximum-term contract position through to 30 June 2027, based primarily at the Lismore Library, with some flexibility to work across other RTRL branches.
What we can offer you:
- A supportive and collaborative team environment.
- Work/life balance, including the option to work a nine-day fortnight with a scheduled RDO.
- Employee Assistance and Health & Wellbeing Programs.
What we trust you to deliver:
- Provide business and administrative support to the RTRL Business Manager.
- Develop and publish presentations, reports, business papers and minutes for RTRL management, the Senior Leadership Group and the RTRL Committee.
- Coordinate workflows in the administration and Support Services area.
- Purchase, order and process payment authorisation documents by request.
- Actively contribute to the continuous improvement of RTRL, including administrative processes.
- Maintain RTRL’s Policy and Procedure documents.
What you will need to be successful:
- Certificate IV in Business Administration or similar or related field, or with a minimum 2 years of relevant experience.
- Working with Children Check (or willing to obtain).
- A current Class C Drivers Licence.
- Demonstrated extensive experience and ability to deliver services aligned to the business activities of the team.
- Proven high degree of personal integrity, emotional intelligence, flexibility and comfort working with ambiguity while driving towards clarity and solutions.
- Experience in managing workloads to comply with tight deadlines in a high-pressure work environment with a high volume of work.
- Demonstrated computer literacy, including word processing, excel and maintaining corporate records including Council information management software.
Desirable:
- Experience working in Libraries and/or Local Government.
Full Position Description:
Conditions of Employment: Full-time, maximum-term contract position through to 30 June 2027, requiring 35 hours of work per week.
Salary: Grade 11, with a salary range of $74,187 to $85,315, plus superannuation.
Closing date: Wednesday 10th June 2026 at 5:00pm
Contact: If you want to know more about this opportunity, please contact Lisa Dumaine, RTRL Business Manager, on 0456 081 729.
Conditions of Employment: Conditions of employment are in the Local Government (State) Award and relevant Council policy, procedures and agreements.
Working with Children Check
In accordance with the requirement for ‘Working with Children' anyone starting a new, paid job in child-related work must apply for the Working with Children Check (WWCC). This is a requirement for this position and it is the responsibility of the successful applicant to have undertaken the WWCC and the ‘Clearance to Work with Children’ provided to Council prior to commencement. For further information on how to apply please refer to the Office of Children's Guardian website.
Pre-employment Screening: Prior to employment, there will be a series of pre-employment checks that may include, health assessments, validation of right to work in Australia, validation of qualifications and licences, criminal history checks, psychometric assessments and referee checks.
