In-Demand Desktop support analyst Jobs in Belmont, Wa

Desktop Support Analyst
ABN Group —Perth WA
- Full-time
- Software troubleshooting
- Customer service
- Microsoft Office
- Health insurance
- Annual leave
IT Support Analyst
SGS —Perth Airport WA
- $60 - $70 a year
- Full-time
- Organisational skills
- Communication skills
- Parental leave
Quick Apply
IT Support Analyst
Northern Star Resources Limited —Subiaco WA
- Full-time
- Customer service
- Microsoft Office
- No degree
- Health insurance
- Parental leave
Service Desk Analyst
Royal Automobile Club of WA —West Perth WA
- Full-time
- Hybrid work
- Microsoft Office
- Communication skills
GIS Analyst
Stantec —Perth WA
- Part-time
- Scripting
- In-person
- Communication skills
- Work from home
- Employee assistance program
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desktop support analyst jobs near belmont, wa

Desktop Support Analyst

ABN Group -
Perth WA

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Job Details

Permanent | Full-time

Benefits

Health insurance
Annual leave
Parental leave
Insurance services

Qualifications

ITIL Certification
Software troubleshooting
Customer service
IT service management
Microsoft Exchange
Microsoft Office
Driver Licence
Communication skills
Intune

Full Job Description

494983

Perth

Information Technology

Full-time (Permanent)

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Our Company

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive.

The Role

The purpose of the Desktop Support Analyst is to undertake the daily operations of the Desktop Support function.

The key responsibilities of the role include (but not confined to):

Accurately record, categorise, prioritise, and resolve incidents received via email, telephone, and Service Desk communication channels
Ensure incidents and service requests are completed within the defined SLA timeframe
Identify opportunities for continual service improvement within the Desktop Support team and other IT Operations teams
Keeping stakeholders up-to-date with progress and resolution of assigned incidents and service requests
Create and maintain high-quality knowledge articles within the ITSM toolset
Provide TechHub support services, onsite support and site visits when required

You

To be successful in this role, the following qualities and experiences will be considered favourably.

Previous experience in a similar role providing Level 2 support
Excellent communication, problem solving skills and demonstrable customer service skills
Proven understanding and experience with Intune
Experience in a large, complex technical environment and strong understanding of the Standard Operating Environment (SOE)
Excellent PC hardware and software troubleshooting skills
Extensive knowledge of Microsoft Windows 11, Active Directory, Exchange and Office365 suite of applications
Ability to maintain composure in a fast-paced environment whilst maintaining a fun and positive attitude
ITIL V3 or V4 required
WA Drivers licence mandatory

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Our employee benefits include:

In-House Discounts: Exclusive discounts to enjoy
Flexibility: Work arrangements tailored to support your work-life balance
Career Growth: Opportunities to elevate your career within a thriving organization
Wellness Focus: Dedicated programs to nurture your well-being
Health Coverage: Access discounted private health insurance
Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

To take advantage of this excellent opportunity apply now via the link.

Apply Now

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desktop support analyst jobs in belmont, wa

Desktop Support Analyst

IT Support Analyst

IT Support Analyst

Service Desk Analyst

GIS Analyst

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