Onboarding Program Specialist
Sydney, NSW | 12 month contract | Epping Head Office | Hybrid
Reporting to the Head of Capability and Inclusion, the Onboarding Program Specialist works in close partnership with Senior Leaders, Managers, People and Culture colleagues, and Clinical and Quality teams across SCC. The role collaborates with subject matter experts to co-design onboarding content that is relevant, role-specific and aligned with operational realities.
The Onboarding Program Specialist also engages with external training providers and industry partners to strengthen onboarding pathways and ensure learning solutions reflect contemporary practice. This is a highly connected role, requiring strong relationships across multidisciplinary teams to ensure onboarding supports both employee experience and organisational outcomes.
What you’ll do
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Partner with leaders and teams to identify onboarding needs, challenges and opportunities
- Design and implement onboarding pathways aligned to strategic priorities, values and employee value proposition
- Ensure onboarding content supports capability development and career progression.
- Ensure onboarding content aligns with organisational policies, legislative requirements and compliance expectations
- Embed capability and competency requirements into onboarding pathways to support workforce readiness.
- Apply learning evaluation frameworks to assess the effectiveness and impact of onboarding programs
- Use data, learner feedback and analytics to refine content and demonstrate return on investment.
- Promote inclusive and accessible learning design across all onboarding pathways
Why this role matters
At SCC, we know that a thoughtful and well-designed onboarding experience sets the foundation for engagement, capability and long-term retention. The Onboarding Program Specialist plays a key role in shaping this experience by designing and delivering onboarding solutions that are practical, inclusive and grounded in how our people actually work.
This role brings together data, insight and collaboration to create onboarding pathways that support new employees to feel confident, capable and connected from day one. By embedding learning into the flow of work and aligning it with SCC’s values and workforce strategy, the Onboarding Program Specialist strengthens career pathways, supports quality service delivery and contributes to a culture of continuous improvement and learning excellence.
What’s in it for you?
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Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650
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Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed
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Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT
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Discounted private health insurance
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Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program
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Annual leave loading
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Ongoing Training and Development
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Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses
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Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support
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Referral Bonus Program
What you’ll bring
- Strong knowledge of learning design, adult education principles, and instructional best practice
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Proven experience designing, developing, and evaluating blended and digital learning
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Stakeholder engagement and relationship-building skills across clinical and corporate audiences
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Competency using learning technologies, LMS systems, and authoring tools
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Organisational and project management skills to meet multiple deadlines and expectations
- Experience in a learning or instructional design role with demonstrated success in program delivery
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Demonstrated experience with designing onboarding/induction programs
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Familiarity with evaluation methodologies and learner analytics
- Certificate IV in Training and Assessment or equivalent qualifications (desirable)
About Southern Cross Care (NSW & ACT)
At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.
Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.
SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.
