Facility Manager (Cleaning & Housekeeping)
Melton South
At ACW Hospitality service is at the core of our business and serving guests is what we do well.
We believe in creating memorable experiences and treating people the way you would like to be treated. so our housekeeping teams are staffed by trained, dedicated individuals who strive to provide an exceptional guest experience.
About the Role
We are seeking a highly motivated and hands-on Facility Manager (Cleaning & Housekeeping) to lead operations at our TabCorp Melton site. This is an exciting opportunity for an experienced supervisor or manager who thrives in a fast-paced environment and takes pride in delivering exceptional service standards.
In this role, you will be responsible for overseeing daily cleaning operations, managing staff, maintaining strong client relationships, and ensuring compliance with safety and quality standards. You will play a key role in driving performance, efficiency, and customer satisfaction across the site.
Key Responsibilities Include:
- Managing daily cleaning operations and service delivery
- Supervising and supporting cleaning staff and team leaders
- Conducting quality audits and site inspections
- Ensuring compliance with WHS and safety standards
- Managing stock, equipment, and consumables
- Handling client requests, feedback, and service reviews
- Monitoring KPIs including client satisfaction, audit scores, and profitability
Success in This Role Looks Like:
- High client satisfaction and service quality
- Strong team performance and retention
- Consistent audit scores and safety compliance
- Efficient operations and budget control
About You (The Right Candidate)
You are a proactive leader with strong organisational skills and a passion for operational excellence. You enjoy managing teams, solving problems, and building positive client relationships.
To be successful, you will have:
- Proven experience in cleaning, housekeeping, or facilities management
- Strong team leadership and supervisory skills
- Ability to manage rosters, workloads, and performance
- Excellent communication and client management skills
- Knowledge of WHS compliance, safety procedures, and site operations
- Ability to handle complaints, escalations, and urgent requests professionally
- Strong attention to detail with a focus on quality and service delivery
- Confidence working with reports, budgets, and labour costs
- You're professional, respectful and have excellent communication and customer service skills
- You have good time management and organisational skills
- You're able to follow direction and work independently
- A Police check is required
Preferred (but not essential):
- Experience managing large sites or multiple teams
What We Offer
- ✅ Competitive salary package
- ✅ Opportunity to lead a key site with autonomy
- ✅ Supportive and professional management team
- ✅ Career growth and development opportunities
- ✅ Stable, long-term role with a reputable organisation
- ✅ Positive team culture focused on performance and respect
Please note that applicants must have the right to work in Australia, with full work rights preferred.
If you’re ready to step into a leadership role where you can make a real impact, apply now and join our growing team.
Only successful applicants will be contacted.
Job Type: Casual
Pay: $80,000.00 – $85,000.00 per year
Licence/Certification:
Work Location: In person
