In-Demand Cloud engineer Jobs in Ashmore Qld

IT Support Engineer, Level 2 - ONGC
Lyra Technology Group —Arundel QLD
- Full-time
- Hybrid work
- Azure
- Customer service
- No degree
Quick Apply
IT Service Desk Engineer
TechConnect IT Solutions PTY Ltd —Gold Coast QLD
- $70,000 - $90,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Management
- Customer service
Quick Apply
Network Engineer
Techwell —Helensvale QLD
- Full-time
- Analysis skills
Implementation Project Manager
Veracross —Miami QLD
- Full-time
- Hybrid work
- Salesforce
- Leadership
- Annual leave
- Work from home
Quick Apply
Lead Front End Developer - React
Cavewire —Gold Coast QLD
- Full-time
- Remote
- AWS
- Analysis skills
- APIs
Senior/Staff Backend Engineer
Zonos —Gold Coast QLD
- Full-time
- Master's degree
- APIs
- AI
Engineering Manager, Machines4U
Machines4U —Gold Coast QLD
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Python Engineer (Gold Coast)
Westpac —Surfers Paradise QLD
- Full-time
- APIs
5d

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IT Service Desk Engineer
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IT Support Engineer, Level 2 - ONGC

Lyra Technology Group
Arundel QLD

Quick Apply

Job Details

Permanent | Full-time

Qualifications

ConnectWise
ITIL Certification
Azure
Customer service
Microsoft Exchange
Technical support
IT support
SharePoint
AI
Communication skills
Intune

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, ONGC, is looking for an experienced IT Support Engineer, Level 2 to join their team in Arundel, GQ.

About The Role

As a Level 2 IT Support Engineer, you'll provide advanced technical support across a diverse range of client environments while managing escalated issues from the Level 1 team. You'll take ownership of incidents from diagnosis through to resolution, contribute to infrastructure improvements, and help deliver an exceptional customer experience.

Key Responsibilities

Provide Level 2 technical support across desktop, server, network, and cloud environments.
Manage escalated incidents and service requests, ensuring timely resolution.
Troubleshoot Microsoft 365, Azure, Active Directory, Exchange, and Windows environments.
Support networking technologies including firewalls, switches, VPNs, and wireless infrastructure.
Maintain accurate documentation and ticket updates within the PSA system.
Build strong client relationships through professional communication and outstanding customer service.
Assist with infrastructure upgrades, migrations, and technology projects.
Collaborate with Level 3 Engineers on complex technical issues when required.

About You

To succeed in this role, you will ideally have MSP experience, excellent troubleshooting skills, and a proactive approach to customer support.

Essential Skills & Experience

3+years' experience in an MSP or similar IT support environment.
Relevant IT qualifications or equivalent industry experience.
Experience providing Level 2 support across Microsoft environments.
Strong knowledge of Microsoft 365, Azure, Active Directory, Exchange Online, andWindows Server.
Experience supporting networking technologies including switches, firewalls, VPNs and Wi-Fi.
Excellent communication and customer service skills.

Preferred Experience

Microsoft certifications (MS-900, AZ-900, MD-102, MS-102, AZ-104, or similar).
CompTIA, Cisco, or ITIL certifications.
Experience with ConnectWise PSA and ConnectWise RMM.
Exposure to Microsoft Intune, SharePoint, Microsoft Defender, or Azure Virtual Desktop

Benefits

Flexible working arrangements – 2 days WFH
Clear career progression pathways
Exposure to meaningful, enterprise technology projects
Supportive, collaborative team culture focused on growth and innovation
Opportunity to work with emerging AI technologies and innovative automation solutions
Be part of a values-driven organisation committed to delivering exceptional outcomes for clients across Australia

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

cloud engineer jobs in ashmore qld

IT Support Engineer, Level 2 - ONGC

IT Service Desk Engineer

Network Engineer

Implementation Project Manager

Lead Front End Developer - React

Senior/Staff Backend Engineer

Engineering Manager, Machines4U

Python Engineer (Gold Coast)

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