In-Demand Desk technician, level 2 newtrend it Jobs in Armadale Wa

Service Desk Technician, Level 2 - Newtrend IT
Lyra Technology Group —Kewdale WA
- Full-time
- Customer service
- SharePoint
Quick Apply

Related jobs to explore

Based on your search for desk technician, level 2 newtrend it

Hardware Technician
AI Talent —Nedlands WA
Gain exposure to a diverse range of technologies and systems, keeping your skills current in a rapidly evolving industry. Job Type: Full-time, Permanent.
$70,000 - $120,000 a year
Quick Apply
Hose Technician - workshop
Hammelmann Australia Pty Ltd —Forrestdale WA
Provide exceptional service to customers. Assemble hose assemblies according to customer requirements. Work in a professional and safe manner at all times.
$40 - $50 an hour
Quick Apply

I want to receive the latest job alert for desk technician, level 2 newtrend it in armadale wa

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

desk technician, level 2 newtrend it jobs near armadale wa

Food Service Assistant Aged Care jobs in South Wentworthville Nsw

Service Desk Technician Ii jobs in Bendigo Vic

Food Service Assistant Age Care jobs in Cranbourne West Vic

Help Desk jobs in Melbourne Vic

Service Desk Technician, Level 2 - Newtrend IT

Lyra Technology Group
Kewdale WA

Quick Apply

Job Details

Permanent | Full-time

Qualifications

Authentication
Desktop support
TCP
Customer service
Microsoft Exchange
DHCP
DNS
SharePoint
Identity & access management
VPN

Full Job Description

Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of

Evergreen Services Group, we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.

Our Operating Company, Newtrend IT, is after an experienced Level 2 Service Desk Technician to join their supportive Managed Services team in Kewdale. This is a great opportunity for someone with solid MSP experience who enjoys solving technical problems, working with Microsoft 365 environments and providing high-quality service to a diverse client base.

Responsibilities

Provide Level 2 technical support across multiple managed services clients and technology environments.
Own escalated incidents and service requests from investigation through to resolution, handover or closure.
Diagnose and resolve technical issues using remote support tools, logs, monitoring platforms, vendor resources and sound technical judgement.
Administer and troubleshoot Microsoft 365, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive and Microsoft 365 Apps.
Manage users, groups, licences, mailboxes, permissions and access through Microsoft 365 and Microsoft Entra.
Support identity and access technologies, including MFA, password resets and approved Conditional Access processes.
Troubleshoot Windows 10/11 endpoints, applications, printers, mobile devices and other common business technology.
Support Active Directory, Microsoft Entra join, Group Policy, authentication, patching and endpoint management.
Troubleshoot common networking issues involving TCP/IP, DNS, DHCP, VLANs, Wi-Fi and VPNs.
Assist with endpoint and email security, firewalls, backups, servers, virtualisation and other infrastructure technologies as required.
Provide practical support and knowledge sharing to Level 1 technicians.
Participate in planned maintenance, onsite support and after-hours coverage where required.

Skills required

A minimum of 3 years' experience demonstrating Level 2 experience, ideally within a Managed Service Provider
Strong practical knowledge of Microsoft 365, particularly Exchange Online, Teams, SharePoint, OneDrive and Microsoft Entra ID.
Good understanding of Windows desktop support, identity and access management and common business applications.
Solid general networking knowledge, including TCP/IP, DNS, DHCP, Wi-Fi and VPN troubleshooting.
Experience working across multiple client environments with competing priorities.
Ability to independently investigate technical issues, identify root causes and implement safe, effective solutions.
Experience working to SLAs and maintaining high-quality ticket documentation.
Strong customer service skills with the ability to explain technical issues clearly to non-technical users.

Benefits

A genuinely supportive team environment, with a Team Leader and experienced technical escalation support alongside you.
Two work-from-home days per month, providing flexibility while maintaining the benefits of a collaborative team environment.
Genuine autonomy to build standards, processes and high-performing teams.
Ongoing professional development and leadership growth opportunities.
Be part of a values-driven organisation that believes in accountability, respect, teamwork and doing the right thing.

Company Overview

Please visit https://lyratechgroup.com/careers/ for more information

Quick Apply

Refine Your Search

desk technician, level 2 newtrend it jobs in armadale wa

Service Desk Technician, Level 2 - Newtrend IT

Related jobs to explore

I want to receive the latest job alert for desk technician, level 2 newtrend it in armadale wa

Explore jobs in more locations

Company Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected