Job Description Northern Territory Government
Instils trust and values difference Building partnerships and working collaboratively with others to meet shared objectives
while recognising the value that different perspectives and cultures bring to an
organisation.
Is resilient Rebounding from setbacks and adversity when facing difficult situations.
Self-development with self-awareness Actively seeking new ways to grow and be challenged using both formal and informal
development channels, using a combination of feedback and reflection to gain
productive insight into personal strengths and weaknesses.
MANAGEMENT RESPONSIBILITIES
No. of Direct Reports 0 No. of Indirect Reports 0
Key Interactions: External Customers, External Stakeholders and All Employees.
COMPLIANCE
We expect you to:
- Actively align, support and promote Power and Water’s Values and support building a constructive workplace culture that celebrates
achievement through its people
- Carry out duties in accordance with Power and Water’s Safety and Environmental policies and procedures, working towards our goal of
Zero Harm
- Ensure all activities undertaken as a Power and Water employee comply with Power and Water’s Standards of Behaviour, Management
Standards and Procedures, relevant Acts, legal demands and that you manage all of your activities and responsibilities within the Power
and Water risk management framework
SELECTION CRITERIA
Qualification and Skills Experience
Essential • Demonstrated high level of interpersonal, verbal and, • Proven experience in delivering a high-quality
written communication skills, including the ability to standard of customer service to the public, with a
interact effectively with people of diverse cultures, minimum of two years prior experience working with
with a specific focus on effective customer relations urban and remote customers.
and to maintain customer confidentiality. • Demonstrated experience in working under time
- Sound computer literacy skills including operational pressure constraints while meeting or exceeding Key
experience of a computer-based customer Performance Industry compliance requirements and
information system, omni channel telephony system deadlines.
and experience using word processing and/or • Demonstrated experience in explaining technical or
spreadsheet packages. complex information simply to customers.
• Well-developed strategic, conceptual, critical • Demonstrated experience in mentoring staff,
thinking, analytical and problem-solving skills providing professional advice and group facilitation,
including personal qualities such as effective time to strengthen best practices and uplift staff
management, outcomes focused and resilient to the capabilities.
changing priorities of a large-scale commercial • Experience in the development and implementation
organisation. of strategies to increase customer satisfaction and
- Demonstrated ability to work in a team environment effort metrics.
to ensure positive outcomes of the organisation are • Proven ability to effectively manage and defuse
achieved. customer conflicts while maintaining composure and
- Demonstrate to interact effectively with people from demonstrating resilience in a high-pressure, fast-
diverse cultural backgrounds and maintain effective paced setting.
relationships in cross cultural contexts, particularly • Demonstrated experience tailoring solutions to
in remote and very remote communities in the hardship or vulnerable customers.
Northern Territory (NT).
Desirable • Certificate in Customer Engagement or equivalent. • Establish and maintain effective partnerships with
- A current Northern Territory C Class Drivers Licence key stakeholders, service providers, government and
- Ability and willingness to travel to Remote non-government agencies to deliver effective
Communities, including by 4WD and light aircraft. customer services.
FURTHER INFORMATION
1. Contact Patricia Ose on 0499 155 680 for further information about the position
2. Information about Power and Water Corporation may be viewed at powerwater.com.au
3. The total remuneration package amounts published for this position include base salary, superannuation and annual leave loading.
Apply Online https://jobs.nt.gov.au/Home/JobDetails?rtfId=348215 Approved May 2026
Vacancy Closes 09/06/2026 Michelle Flynn - General Manager – Customer Experience and
Operations
AT POWER AND WATER:
