This role can be located in Riverina (Moama, Mulwala, Albury)
We are excited to announce that we have several open opportunities for talented, proactive and hardworking Field Service Technicians to join the Aristocrat team. By joining Aristocrat, you’ll be part of a global entertainment and gaming content creation company that offers a diverse range of products and services including electronic gaming machines and venue management systems that serve customers and entertain millions of players worldwide every day.
By joining our team, you’ll have the opportunity to help drive the success of our customers while bringing fun and passion into the work you do daily. Whether it’s driving to a customer venue, troubleshooting a problem, or installing a new cabinet, if you enjoy solving problems, working with a team, and engaging with customers, this is the role for you! Our team of over 7,300 people across the globe is united by our company mission to bring joy to life through the power of play, so what are you waiting for?
As a Field Service Technician, you will play a vital role in delivering technical support and service quality across customer sites. Working closely with the Service Manager and the wider Field Services group, you will provide full technical support. This includes installation, troubleshooting, repair, and maintenance of electronic gaming machines.
You will be a meaningful face of Aristocrat, ensuring smooth operations for our customers by providing hands-on support and professional service that aligns with ATA’s service initiatives, safety standards, and compliance obligations.
This is an ideal for someone technically minded and customer-focused.
What You'll Do:
Customer & Technical Service
Perform scheduled tasks, preventative maintenance (PM), break/fix repairs, and system diagnostics on-site.
Perform equipment installation, removal, upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public
Investigate and resolve problems including complex system faults, and performing repair work as required
Respond to service calls promptly and authoritatively to meet customer expectations and SLA requirements.
Collaborate effectively with venue staff and maintain a high level of customer happiness.
Reporting & Documentation
Accurately collect and report all activities using Aristocrat’s field service management tools.
Ensure real-time data entry and 100% accuracy of service records, tasks, and inventory.
Record all part usage and ensure returns are completed as per ATA's SLA and compliance standards.
Assist with internal service reporting and respond to departmental requests when required.
Workplace Health & Safety (WHS) & Compliance
Ensure you have an understanding of and align with Company and venue WHS policies, procedures and regulations including:
The health, safety and welfare of all employees, visitors, and contractors
That accident/incident/near miss processes is followed, and investigations are conducted as required
Ensuring all activities meet Company & legislative & regulatory Compliance requirements
What We’re Looking For:
Experience in a technical field service role, gaming industry, or electronics/mechanical repair.
Familiarity with diagnostic tools, maintenance scheduling, or service coordination.
Previous exposure to WHS systems, compliance environments, or regulated industries.
Valid Australian driver’s licence.
Ability to obtain and maintain relevant state/territory gaming licences (support provided by Aristocrat).
Excellent problem-solving, troubleshooting, and fault-finding capabilities.
Strong interpersonal skills and customer service approach.
Self-motivated and able to work independently across multiple customer sites.
Good organisational skills with the ability to handle time, tasks, and service schedules.
Proficient in using mobile devices and field service applications for reporting.
Flexibility to work weekends, and public holidays as needed.
Physical Requirements
The successful candidate will need to meet the following physical requirements, which are crucial to the role. Reasonable adjustments will be considered where possible:
Able to lift/move up to 25kg safely, using correct manual handling techniques and tools.
Comfortable stepping up onto a safety step and working in variable physical environments.
Comfortable aiming for extended periods and standing for most of the workday.
Efficient in bending, squatting, and working at ground level if the situation requires.
Able to comfortably move arms above head and work at shoulder height if required.
