VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign's Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML's global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Your role in a nutshell
In this role, you'll manage a portfolio of clients, build strong relationships and help drive successful campaigns and new business opportunities across VML Commerce.
You'll work closely with Account Directors and multidisciplinary teams to turn client objectives into great work, while leading projects from brief through to delivery. You'll also support and mentor junior team members and help identify opportunities to grow our client relationships.
Key Responsibilities
For our business to work, you will be required to spend time on certain areas of the business. Your key responsibilities are as follows:
- Manage day-to-day client relationships across campaigns and projects.
- Support the Account Director and identify opportunities to grow existing accounts.
- Lead medium to large projects from brief through to delivery.
- Bring strategic thinking to client challenges and help translate objectives into clear actions.
- Lead and collaborate with multidisciplinary and cross-agency teams.
- Manage project timelines, budgets, SOWs, billing and delivery.
- Lead client meetings, presentations and project briefings.
- Keep up to date with clients, their industries, competitors and emerging trends.
- Identify new opportunities and contribute to pitches and new business.
- Mentor and support Account Managers and junior team members.
- Proactively manage risks, dependencies and client expectations.
Required Experience/Skills/Capabilities
- Strong experience in an Account Management role within an agency or client-side environment.
- Experience managing large-scale campaigns, ideally across events, experiences, activations or experiential work.
- Strong understanding of digital, marketing and emerging industry trends.
- Proven ability to build and maintain trusted client relationships.
- Strong communication and presentation skills.
- Experience leading multidisciplinary teams and managing multiple projects at once.
- Strong project, financial and organisational management skills.
- Strategic mindset with the ability to turn thinking into action.
- A proactive, solutions-focused approach and a genuine desire to get things done.
- Ability to mentor and support the development of junior team members.
VML AUNZ HIGHLIGHTS
There are many things that make VML an awesome place to work, but we think there are a few worth mentioning:
- Summer Days - 5 paid afternoons off each year during daylight savings time.
- Birthday Leave - a paid day off to celebrate your Birthday each year.
- Loyalty Leave - a paid day off each year to celebrate your work anniversary.
- Employee Assistance Program access 24/7 support.
- Mental Health Support.
- LinkedIn Learning access for all employees.
- Foundation Day - the anniversary of our establishment where every employee works together to give back to the community.
- PerkSPACE - a dedicated platform for employee benefits that help you save, grow and generously make life easier.
- Parental Leave Policies.
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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