In-Demand Technical support Jobs in Docklands, Vic

ICT Customer Support Officer
Melgrand —Thornbury VIC
- $78,000 - $85,000 a year
- Full-time
- Customer service
- In-person
- Communication skills
Quick Apply
2d
Senior Systems Administrator
Sportsbet —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- Administrative experience
- AWS
- Annual leave
- On-the-job training
2d
Senior ICT Server Infrastructure Project Engineer (Australia)
STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
Quick Apply
3d

More jobs to discover

Find similar jobs that you might be interested in.

Senior Systems Administrator
Sportsbet —Melbourne VIC
Solid experience across systems administration, identity platforms, cyber systems, security operations, or enterprise platform administration.
2d
Mainframe CICS/MQ admin
Infosys —Melbourne VIC
Well versed with CICSPLEX Setup (CMAS), MRO region Setup and troubleshoot related issues. In addition to compensation aligned with your role, you’ll have access…
$108,571 - $119,893 a year
8d

I want to receive the latest job alert for technical support in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near docklands, vic

Senior Project Engineer jobs in Melbourne VIC

No Customer Interaction jobs in Melbourne Vic

Full Time Support Worker jobs in Panania Nsw

Behaviour Support jobs in Logan City Qld

Customer Support Coordinator jobs in Tullamarine Vic

Customer Support Coordinator jobs in Randwick Nsw

Customer Support Coordinator jobs in Belmont Wa

Early Education Business Support jobs in Annandale Nsw

Customer Support Coordinator jobs in Box Hill Vic

Senior Systems Administrator jobs in Newstead Qld

Senior Systems Administrator jobs in Mitchell Act

Senior Systems Administrator jobs in Southbank Vic

Sales Administrator jobs in Sydney Nsw

Senior Project Engineer jobs in Sydney Nsw

Senior Project Engineer jobs in Perth Wa

Senior Project Engineer jobs in Brisbane Qld

Health Project Officer jobs in Melbourne Vic

Structural Engineer jobs in Brisbane Qld

Renovation Project jobs in Brisbane Qld

ICT Customer Support Officer

Melgrand -
Thornbury VIC

Quick Apply

Job Details

Full-time
$78,000 - $85,000 a year
2 days ago

Qualifications

Customer service
Technical support
Communication skills
Help desk

Full Job Description

About the Role

We’re seeking a proactive and customer-focused IT Support Officer to provide reliable, high-quality technical support across Melgrand’s national operations.

In this hands-on role, you’ll be responsible for delivering Level 1–2 IT support, managing helpdesk requests, maintaining IT systems and hardware, and ensuring our teams have the tools and support they need to operate effectively. You’ll play a key role in resolving day-to-day technical issues, supporting business applications, and contributing to a seamless technology experience for all staff.

Main Tasks and Responsibilities

Provide Level 1–2 technical support to users, diagnosing and resolving hardware, software, system and connectivity issues.

Deliver timely, clear, and professional communication to users throughout the support process.

Support core business systems including intranet, workforce management, booking platforms, and ticketing systems.

Manage user accounts, permissions, and access requests in line with internal processes.

Diagnose hardware and peripheral equipment issues and coordinate or undertake the repair, replacement and configuration of terminals, printers, modems and other end-user devices.

Designing and maintaining websites.

Implementing computer networks.

Assist with the configuration and ongoing support of network connectivity and related ICT infrastructure.

Assist with IT projects, system improvements, testing, and rollout activities.

Assess software and hardware requirements and recommend appropriate solutions to resolve user and system issues.

Support onboarding of new staff, including system access, device setup, and induction assistance.

Manage helpdesk requests from initial diagnosis through to resolution or escalation and maintain accurate records of incidents and solutions.

Maintain technical documentation, user guides and records of recurring technical issues and resolutions.

Relevant Qualifications

Qualifications in Information Technology or a related discipline.

Relevant Experience

Relevant experience in ICT Customer Support.

Minimum of 4 years of?relevant work experience in ICT customer support, helpdesk or a related technical support environment.

Demonstrated experience providing Level 1–2 support across hardware, software, applications and end-user devices.

Experience troubleshooting technical issues and supporting business systems and user access.

Relevant Skills

Understanding of basic networking and end-user technology support.

High attention to detail and a structured approach to documentation.

Excellent communication and customer service skills with a user-first mindset.

Strong troubleshooting skills across devices, systems, and applications.

Pay: $78,000.00 – $85,000.00 per year

Work Location: In person

Quick Apply

Refine Your Search

technical support jobs in docklands, vic

ICT Customer Support Officer

Senior Systems Administrator

Senior ICT Server Infrastructure Project Engineer (Australia)

More jobs to discover

I want to receive the latest job alert for technical support in docklands, vic

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected