In-Demand Solution architect Jobs in Fyshwick, Act

Junior Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
- Management
- Customer service
- Communication skills
3h
Cisco & Nokia BNG Engineer / Network Desing Engineer
Showtime Consulting —Canberra ACT
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1d
Sales Representative
Harvey Norman —Canberra ACT
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Senior Account Executive, Sovereign Defence Industry, Australia, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
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4d
Account Director Federal Health , Healthcare Industry Team
Amazon Web Services Australia Pty Ltd —Canberra ACT
- Full-time
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Senior Account Executive, Defence - ADF, ANZ Public Sector
Amazon Web Services Australia Pty Ltd —Canberra ACT
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Senior Engineer - Cloud & DevOps
LAB3 —Canberra ACT
- Full-time
- Hybrid work
- Azure
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- AI
Quick Apply
Network Security Engineer
Accenture —Canberra ACT
- Full-time
- Computer Science
- Analysis skills
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IT Midrange Database Specialist - APS 6
Australian Taxation Office —Canberra ACT
- $101,142 - $116,131 a year
4d
Senior Cloud Engineer- Azure
NCS Australia —Canberra ACT
- Full-time
- Hybrid work
- Azure
- AWS
- Communication skills
- Parental leave
Quick Apply
Senior Developer - Java / AWS / Microservices
Showtime Consulting —Canberra ACT
- AWS
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3d
Genesys Cloud CX Architect
Unisys —Canberra ACT
- Full-time
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3h
Senior Data & AI Engineer
Showtime Consulting —Canberra ACT
- Azure
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Junior Genesys Cloud CX Architect

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
3 hours ago

Qualifications

Management
Incident management
Customer service
Communication skills

Full Job Description

What success looks like in this role:

We're looking for a Junior Genesys Cloud CX Architect to support mission-critical contact centre services, providing Level 1 and 2 support across Genesys Cloud CX, telephony, call routing, IVRs, user administration, and platform enhancements. Working alongside senior engineers, you'll resolve incidents, support upgrades and changes, maintain service performance, and contribute to the ongoing improvement of critical customer environments

Providing Level 1 and 2 support for Genesys Cloud CX users and services.
Troubleshooting issues across agents, queues, call routing, telephony, user access, and reporting.
Monitoring incidents, alerts, and service requests to ensure timely resolution.
Managing user administration, licensing, permissions, and contact centre configuration.
Supporting platform upgrades, enhancements, testing, and software deployments.
Assisting with IVR and Architect flow maintenance under senior guidance.
Contributing to incident investigations, root cause analysis, and service improvements.
Maintaining technical documentation, procedures, and knowledge articles.
Collaborating with internal teams, stakeholders, vendors, and support partners.
Participating in on-call and after-hours support when required.

You will be successful in this role if you have:

Basic knowledge of Genesys Cloud CX or contact centre technologies.
Understanding of contact centre operations and customer service environments.
Familiarity with telephony, call routing, and queue management concepts.
Experience with incident and service request management.
Strong troubleshooting and problem-solving skills.
Ability to follow documented procedures and technical guidance.
Strong communication and stakeholder engagement skills.
A genuine desire to learn cloud, telephony, and contact centre technologies.

If you're looking to take the next step in your technology career and grow your expertise in Genesys Cloud and contact centre solutions, we'd love to hear from you.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

solution architect jobs in fyshwick, act

Junior Genesys Cloud CX Architect

Cisco & Nokia BNG Engineer / Network Desing Engineer

Sales Representative

Senior Account Executive, Sovereign Defence Industry, Australia, ANZ Public Sector

Account Director Federal Health , Healthcare Industry Team

Senior Account Executive, Defence - ADF, ANZ Public Sector

Senior Engineer - Cloud & DevOps

Network Security Engineer

IT Midrange Database Specialist - APS 6

Senior Cloud Engineer- Azure

Senior Developer - Java / AWS / Microservices

Genesys Cloud CX Architect

Senior Data & AI Engineer

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