In-Demand Developer dynamics Jobs in Parramatta, Nsw

Production Support Analyst - Payments (Officer)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
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Java Full Stack || Sydney
iGreenData —Sydney NSW
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Senior Grid Engineer - Octopus Australia
Octopus —Sydney NSW
- Full-time
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Business Developer - FX Sales
Ebury —Sydney NSW
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Senior Android Architect (Performance Optimization/AI)
Binance —Sydney NSW
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- Master's degree
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MS D365 Business Central Lead Functional Consultant
Wild Tech —North Sydney NSW
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
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Director, Lakebase Sales Specialists
Databricks —Sydney NSW
- Sales
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Senior Technical Business Analyst
Woolworths Group —Surry Hills NSW
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Regional Sales Manager/Real Estate Manager
Square Yards —Sydney NSW
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Senior/Tech Lead - AI Development
Datacom —Sydney NSW
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Product Engineering Manager
L3Harris Technologies —Bondi Junction NSW
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Landmark Group —Sydney NSW
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Cloud Security Engineer
Nuix —Sydney NSW
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Principal Civil Engineer, Infrastructure Design & Delivery
AECOM —Sydney NSW
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Web Analytics Specialist
Maligab Tech —Sydney NSW
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Infrastructure Solution Engineer
Woolworths Group —Bella Vista NSW
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Netflix —Sydney NSW
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developer dynamics jobs near parramatta, nsw

Production Support Analyst - Payments (Officer)

Citi -
Sydney NSW

Apply Now

Job Details

Full-time
7 days ago

Qualifications

Microsoft Outlook
IT service management
MongoDB
SQL
Analysis skills
ServiceNow
Communication skills
Analytics

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview:

We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment.

Key Responsibilities:

Stakeholder Management: Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.
Client Communication: Serve as a technical point of contact for clients, providing timely updates and "heads-up" notifications on production issues via Symphony and other official communication channels.
Production Monitoring: Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.
Incident Management: Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.
Initiative & Analytics: Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.
Documentation: Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.

Required Qualifications:

Technical Proficiency:
- Strong hands-on experience with SQL and tools like SQL Developer.
- Proficiency with MongoDB and tools such as Compass.
- Demonstrated experience with monitoring tools, specifically ITRS Geneos and Grafana.
- Experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.
Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including Outlook and Microsoft Teams.
Analytical Skills: Proven ability to analyze complex technical issues and identify root causes.
Motivation & Drive: A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment.

Desired Qualifications:

Domain Knowledge: Experience in the payments domain is highly desirable.
End-to-End Understanding: A strong conceptual understanding of the entire payment processing flow.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

developer dynamics jobs in parramatta, nsw

Production Support Analyst - Payments (Officer)

Java Full Stack || Sydney

Senior Grid Engineer - Octopus Australia

Business Developer - FX Sales

Senior Android Architect (Performance Optimization/AI)

MS D365 Business Central Lead Functional Consultant

Director, Lakebase Sales Specialists

Senior Technical Business Analyst

Regional Sales Manager/Real Estate Manager

Senior/Tech Lead - AI Development

Product Engineering Manager

Contracts Administrator

Cloud Security Engineer

Principal Civil Engineer, Infrastructure Design & Delivery

Web Analytics Specialist

Infrastructure Solution Engineer

Associate Technical Supervisor

Other jobs to consider

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