Network Engineer - Support (Health Manager Level 3)
Build digital solutions that support clinicians and patients across NSW – while enjoying hybrid flexibility, competitive pay, and real career growth.
- Permanent Full Time
- Hybrid flexibility for work-life balance | Chatswood, St Leonards or Charlestown
- Attractive salary, from $132,236 up to $150,222+ 12% Super + 17.5% annual leave loading
Applications Close: 11:59pm, Sunday 28th June 2026
Your work matters at eHealth NSW
As the digital centre of excellence for NSW Health, we design and deliver secure, scalable technology that supports patient care across the state, helping clinicians provide better healthcare, now and into the future.
Join eHealth NSW to create real-world impact, drive meaningful outcomes and support the health of millions every day. Learn more about us at eHealth NSW.
Join the Team
As a Network Engineer Support in our Statewide Network Services team at eHealth NSW, you will help make a real difference in healthcare by supporting the operation, stability and performance of network services across NSW Health.
This role provides broad technical support across Routing, Switching, Wireless, Firewall and hybrid connectivity environments, with exposure to Cisco, Juniper, Fortinet, Palo Alto, AWS, Microsoft Azure and other enterprise network and cloud platforms. You will work closely with Senior Network Engineers, Principal Engineers, LHDs, the Service Desk and other technical teams to triage network issues, support operational activities and ensure network services continue to meet customer needs and organisational goals.
In this role, you will:
- Provide network support across Routing, Switching, Wireless, Firewall and hybrid connectivity services.
- Perform initial troubleshooting for incidents, service requests and operational issues, escalating complex matters to Senior Network Engineers when required.
- Support network changes including configuration updates, maintenance activities, upgrades, patching and implementation tasks under agreed processes.
- Collaborate with technical teams including Senior Engineers, Principal Engineers, LHDs, vendors and the Service Desk to support service restoration and operational outcomes.
- Monitor network performance by reviewing alerts, trends, utilisation and service impacts, escalating risks and recurring issues for further investigation.
- Maintain operational documentation including configuration records, implementation notes, troubleshooting steps, support procedures and knowledge articles.
- Contribute to service improvement through better documentation, knowledge sharing, process consistency and practical support for the broader network support environment.
View the position description.
About You
We are looking for someone who:
- Brings practical experience supporting enterprise network environments across Routing, Switching, Wireless, Firewall or related infrastructure domains.
- Has working knowledge of Cisco, Juniper, Fortinet, Palo Alto, AWS, Azure or similar enterprise, cloud and network platforms.
- Understands core network technologies across VLANs, STP, RSTP, MST, LACP, VRF, BGP, OSPF, ISIS, QoS, WLAN, NAC, 802.1X, VPN, IPSec, NGFW, Firewall Policy, DNS, DHCP, Proxy, Load Balancing, Cloud connectivity and virtual networking.
- Performs effective triage by checking symptoms, logs, alerts, configurations and known issues before escalating to senior technical teams.
- Follows operational processes across incident management, change management, configuration updates, monitoring, documentation and security practices.
- Uses automation fundamentals including scripts, templates, API based checks, Ansible, Python or similar tools to support repeatable operational tasks.
- Communicates clearly with customers, vendors, Service Desk teams and technical specialists when explaining issues, progress and next steps.
- Builds technical capability by learning from Senior Engineers, sharing knowledge and contributing to a constructive engineering culture across eHealth NSW teams and NSW Health Entities.
Why work at eHealth NSW
At eHealth NSW, our benefits are designed to provide you with the flexibility, growth and support when you need it. We provide:
- Hybrid and flexible working options to support balance and productivity
- Allocation day off per month in addition to annual leave
- Salary packaging to maximise your take-home pay
Hear about how our team benefits from working at eHealth:
Learn More About Us
- Find out how we hire at eHealth NSW
- Check out our diversity and inclusion commitment
How to Apply
Submit your cover letter and most up to date resume (up to 5 pages), highlighting your relevant skills and experience. While we accept AI use - we want your application to feel genuine and true to you.
For questions around the role or recruitment process, including adjustments, please contact our Talent Advisor or Hiring Manager, Daniel and quote REQ671475.
Important information
- This recruitment may be used to establish a Talent Pool for similar roles (ongoing or temporary) that may arise over the next 18 months.
- To be eligible for this role you must have current Australian work rights (Australian citizen, permanent resident, New Zealand citizen with a current passport, or hold a valid visa with permission to work in Australia).
If you currently reside outside NSW, please indicate in your application whether you are willing to relocate if successful.
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