Time Type: Full time
Worker Type: Employee
Please see more information about QBE careers here
The opportunity
We’re looking for a Workplace Lead to join our Property, Facilities & Fleet team and support the National Workplace Manager in delivering an outstanding workplace experience. In this role, you’ll work closely with internal teams and external service providers to ensure workplace services are delivered to a high standard for employees, visitors, and VIP guests. You'll be the key point of contact within the tenancy, overseeing day-to-day operations and ensuring service requests and issues are resolved quickly and effectively while driving continuous improvements across the workplace.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.
Your new role
Support the National Workplace Manager in maintaining and improving day-to-day operations of the sites, acting as the key point of contact for workplace services and promptly resolving service issues or requests.
Oversee a customer-focused delivery team to ensure a seamless workplace experience for all employees and visitors.
Lead workplace reporting, ensuring effective delivery and continuous improvement.
Recommend, implement, monitor and control agreed procedures to support key third-party processes
Build and maintain strong relationships with key internal and external stakeholders to ensure that service delivery meets business expectations
Manage external service providers to ensure delivery of services and goods in line with contractual arrangements and to ensure value for money
About you
Demonstrated experience as a Workplace Specialist or similar role, with a strong background in workplace management within a corporate environment.
Proven ability to liaise with senior leaders and executives, while effectively managing competing priorities, tight deadlines, and multiple tasks.
Strong knowledge of flexible and modern workplace environments, with the ability to balance stakeholder requests and business needs.
Experience working within agile and hybrid teams, including preparing and maintaining Property and Facilities reporting.
Exceptional written and verbal communication skills, with the ability to build and maintain strong relationships across all levels of the organisation.
Adaptable, proactive, and collaborative, with a flexible approach to supporting stakeholders in a fast-paced environment.
Benefits
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
18 weeks’ gender-equal flexible leave for all new parents, including paid super
Rewards & Recognition
We value our employee’s experience with us and are proud to have been recognised for the following awards:
2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.
Your career. At the heart of it.
QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at [email protected].
Skills:
Analytical Thinking, Business Continuity, Communication, Construction Management, Critical Thinking, Customer Service, Environmental Protection, Environmental Safety, Facility Management, Intentional collaboration, Managing performance, Mechanical Engineering, Negotiation, Problem Solving, Stakeholder Management
Application Close Date: 01/09/2026 11:59 PM
How to Apply:
To submit your application, follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
