In-Demand Technical support Jobs in Moonee Ponds, Vic

Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
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- Communication skills
- Employee stock purchase plan
- Health insurance
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- Full-time
- CRM software
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Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
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STACK Infrastructure APAC —Melbourne VIC
- Full-time
- Computer Science
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Hatch —Melbourne VIC
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Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
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Amazon Support Services Pty Ltd —Melbourne VIC
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Installer Support, Technical Specialist

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time
12 days ago

Benefits

Employee stock purchase plan
Birthday leave
Health insurance
Parental leave
Employee assistance program
Paid volunteer leave
Insurance services

Qualifications

CRM software
Japanese
Microsoft Office
Vietnamese
Electrical systems
Communication skills

Full Job Description

What to Expect

Tesla's Energy team is growing fast, and we need a technically minded, customer-focused problem solver to match. In this role, you'll be the front line of support for Tesla's Energy product lines, bringing the technical acumen to diagnose and resolve complex issues alongside the communication skills to make every customer interaction count. You'll work closely with Sales, Operations, and Service teams to proactively improve the owner experience for a rapidly expanding customer base.

You thrive with autonomy, take initiative without being asked, and hold yourself to a high standard whether working independently or as part of a team. You proactively seek out opportunities to improve processes and customer outcomes, complete daily tasks accurately with minimal oversight, and are driven by a genuine desire to exceed customer expectations at every turn.

What You'll Do

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required
Educate installers and customers to ensure they have full confidence in their energy storage systems
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed
Accurately log all interactions and resolutions into our CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction

What You'll Bring

Minimum 2 years’ experience in a contact centre or customer-facing technical support role
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism
Strong written and verbal English communication skills across both voice and written channels
Experience with CRM systems and MS Office Suite
Ability to manage multiple priorities and meet deadlines in a structured environment
Collaborative team player willing to support and mentor others

Preferred

Background in the energy industry, electrical systems, or energy storage
Understanding of distributed generation and/or energy storage systems
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese

Benefits

In addition to a competitive compensation package, Tesla Australia & New Zealand is pleased to offer the following benefits for permanent employees:

Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
Parental leave (no minimum employment period)
- Primary carers – 18 weeks at full pay or 36 weeks half pay
- Secondary carers – 6 weeks full pay
Miscarriage leave - 10 days
Employee Vehicle Loan Program
Novated Leasing (AU only)
Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
Well-being Fund – An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
Health insurance discounts (AU only)
Bike to work – $10 per day if you cycle to work
Employee Assistance Program - Free and confidential counselling for all staff and their families
Annual Flu Vaccines
Birthday Leave, Cultural Significance Leave and Volunteer Leave

Some eligibility criteria may apply, benefits detailed above are subject to change / withdrawal at Tesla’s discretion with no prior notice.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

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technical support jobs in moonee ponds, vic

Installer Support, Technical Specialist

Customer Service Desk Lead (Technical)

Senior Systems Engineer - Intergrated Product Support (IPS)

Senior ICT Server Infrastructure Project Engineer (Australia)

ICT and SCADA Engineer

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Senior System Development Engineer, Core Networking (Relocation support available)

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