Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Authentication Product Management, Specialist Sales
Overview
The Mastercard Authentication Program owns how consumer authentication works across both in-store and e-commerce transactional use cases.
The primary purpose of this role is to commercialize, manage, and deliver best-in-class authentication products for e-commerce transactional use cases that drive product adoption, market penetration, and revenue growth for Mastercard.
Products within the scope of this role include:
- Mastercard Identity Check
- Mastercard Token Authentication Framework
- Mastercard Token Authentication Service
- Card lifecycle management products, including Automatic Billing Updater
As Director, Product Management, Authentication, Australasia Division, you will play a critical role in shaping the future of e-commerce authentication and card lifecycle management solutions across the region.
The Role
The successful candidate will establish and maintain strong working relationships with both internal and external stakeholders while actively supporting the acceleration of Authentication and Card Lifecycle Management solutions across the Australasia division.
You will identify new opportunities, assess product performance, and contribute to the development of long-term strategic plans for Mastercard's authentication and lifecycle management product portfolio.
You will be responsible for identifying unique selling propositions (USPs), developing product solutions in partnership with global, regional, and market stakeholders, prioritizing features and functionality required by local markets, and creating go-to-market strategies that support product growth and customer adoption.
Key Responsibilities
Market Research & Industry Insights
- Proactively gather knowledge, data, and market intelligence through engagement with clients and Mastercard stakeholders.
- Conduct both primary and secondary research to determine market size, customer requirements, and competitive dynamics.
- Generate insights that directly inform product development, commercialization, and marketing strategies.
Product Definition
- Define and finalize products in collaboration with Legal, Privacy, Franchise, and Pricing teams.
- Ensure products meet customer needs, market requirements, and relevant regulatory obligations.
- Support successful product launches through strong cross-functional collaboration.
Product Feature Planning
- Define the delivery strategy for acceptance and issuing-facing products.
- Partner with Product Management teams to prioritize features, functionality, and delivery timelines.
- Ensure the right capabilities are delivered to market in the most effective sequence.
Sales Enablement & Market Activation
- Partner with Commercialization and Regional teams to develop and validate go-to-market materials.
- Create compelling product positioning and messaging that differentiates Mastercard in the marketplace.
- Drive market awareness, customer engagement, and product adoption.
Customer Engagement
- Collaborate with Sales and Regional teams to build and maintain strong relationships with prospects, customers, and industry stakeholders.
- Gather ongoing customer feedback to inform product strategy and future enhancements.
- Act as a trusted advisor for customers and ecosystem partners.
Data Analysis & Reporting
- Analyse feedback and market data from Acquirers, Payment Service Providers (PSPs), Merchants, and Issuers.
- Identify trends, opportunities, and emerging market needs.
- Prepare detailed reporting and insights that support strategic decision-making.
Product & Customer Optimization
- Lead meetings with Acquirers, PSPs, Merchants, and Issuers to optimise product performance and implementations.
- Drive improved outcomes for customers and the broader payments ecosystem.
- Support clients in maximizing the value delivered from Mastercard solutions.
- Product Management Excellence (Studio)
- Partner with Regional teams to manage the delivery of ongoing innovation and product enhancements.
- Take accountability for delivering key product improvements and enhancements.
- Work closely with cross-functional teams to bring new capabilities to market.
- Drive institutional knowledge through clear and comprehensive product documentation.
- Partner with industry participants to identify emerging trends and technologies that could enhance Mastercard's product offerings.
All About You
To be successful in this role, you will bring a combination of product management expertise, payments industry knowledge, commercial acumen, and strong stakeholder management skills.
Qualifications & Experience
- Master's degree or foreign equivalent with a technical background.
- Experience operating in complex and dynamic business environments.
- Domain expertise in digital authentication is strongly preferred.
- Proven product ownership experience within the payments or technology industry.
- Demonstrated success bringing new products, solutions, or capabilities to market.
Stakeholder Management & Collaboration
- Strong ability to proactively build partnerships with industry participants and stakeholders to identify and develop new opportunities.
- Ability to understand and balance the needs and objectives of both internal and external stakeholders.
- Experience working successfully in highly cross-functional environments and managing complex initiatives.
Communication & Influence
- Strong written and verbal communication skills.
- Comfortable developing compelling narratives and presenting to a variety of audiences, including senior leadership.
- Ability to influence stakeholders and drive alignment across teams.
Analytical & Commercial Acumen
- Strong analytical skills and attention to detail.
- Ability to translate data into actionable insights and tell a compelling story through numbers.
- Comfortable leveraging data to monitor performance, identify opportunities, drive usage and revenue growth, and prioritize investments and resources.
Mindset & Leadership
- Tech-savvy and a quick learner.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Comfortable working under pressure and navigating ambiguity.
- Open and creative mindset with a strong problem-solving and consultative approach.
- Demonstrated intellectual curiosity, adaptability, commitment to continuous learning, and a passion for innovation.
Ready to Make an Impact?
If you're excited by the opportunity to shape the future of digital authentication, drive product innovation, and work at the forefront of the payments industry, we'd love to hear from you.
Apply today using the link provided and join Mastercard.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
