Sinch ClickSend is a global cloud-based SaaS communications platform for businesses and developers that enables companies of all shapes and sizes to easily and cost effectively communicate with their customers and staff via multiple channels. Sinch ClickSend has SMS at its core and powers billions of messages annually but has expanded to become a true all-in-one multi-channel business communications platform offering SMS, MMS, RCS, Email, Voice, Fax and Post by dashboard, API or hundreds of integrations.
We’re a small team based in Perth, Western Australia, but we’re a global brand with offices in the US, UK and Philippines. We’re part of Sinch, one of the biggest cloud communications companies on the planet based in Stockholm, and have all the benefits of being part of a larger group but we retain our ‘start-up’ mentality. We maintain a spectacular work life balance and try to mix fun and music into our days.
As a Technical Team Lead within the ClickSend DevEx domain, your responsibility will be to work closely with the product lead and enable your engineering team to own the continuous delivery of high quality solutions to our customers. You will be expected to provide strong hands-on technical leadership, deliver key initiatives and provide people leadership across your team in order to achieve these. This role requires strong, hands-on technical expertise with ability to deliver quality software faster.
Key responsibilities:
- Provide technical expertise to help product counterpart to assess, experiment and shape the direction of ClickSend developer tools.
- Shapes and drive the direction and priorities of the team, actively seeking ways on how the team can better help their stakeholders and maintain focus on delivering customer value.
- Work closely with product lead, product owners and engineers to prioritise initiatives, take proactive approach in outlining risks/ trade offs and prepare for the upcoming features and customer needs.
- Directly manage a team of full stack engineers to engage, grow, challenge and empower engineers to do their best work.
- Lead the team’s ownership of technical architecture, design and requirements of solutions in the team’s business domain.
- Lead the team’s effective breakdown of solutions into work items and the efficient delivery of required changes at high quality.
- Own the team’s end to end delivery of work from creation to production deployment, support and monitoring.
- Effectively delegate tasks, optimise team productivity and consistently achieve fortnightly sprint goals and quarterly goals.
- Liaise with team members, management, and other development stakeholders to ensure projects are completed to standard.
- Identify risks and form contingency plans as soon as possible.
- Own the team’s ways of working and processes, identifying and implementing improvements over time.
- Establish and grow the team’s autonomy, sense of psychological safety and team culture to engage and build motivation within the team.
- Cultural model for the team and company, demonstrating humility, accountability and willingness to admit mistakes and learn from them.
- Grow and maintain a team of full stack engineers sufficiently skilled across the stack (architecture, frontend, backend, database, devops, security, test automation, monitoring) to deliver streams of work with minimal dependencies outside the team
- Identify and address skill gaps, and participate in hiring decisions and team composition changes.
- Responsible for coaching and managing team members' career and performance
Keep up-to-date with industry trends, best engineering practices and new technology platforms.
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The successful applicant will possess the following skills and attributes:
- Deep understanding of multiple developer tools, developer experience and building secure APIs
- Track record of shaping and driving significant team deliveries with quality, adopting best engineering practices and following agile principles.
- Experience working with Product Manager and other key stakeholders to shape the team’s objectives and deliver key results.
- Hands-on, commercial, in-depth expertise in the following areas:
- NodeJS & Typescript/ Javascript
- Leading, growing and managing a team of t-shaped full stack engineers
- Software design and architecture in scalable services
- Full stack development including Devops and test automation
- BDD & TDD Design and implementation of Microservices
- Implementing REST API's and integrating third party API services
- Experience in container technologies and services such as Docker and ECS
- Database experience with NoSQL, RDBMS and DynamoDB
- Hands-on experience in the following areas:
- AWS Serverless cloud computing technology
- Architecting scalable solutions with AWS for high traffic products
- Strong fundamental software development skills and strong proficiency in web-based applications and architecture
- Experience with cloud monitoring particularly Datadog and AWS CloudWatch
- Passion for a clean and beautiful code and best engineering practices
- Excellent verbal and written English communication skills
- Strong analytical skills and ability to solve complex issues.
- Ability to work independently with minimal guidance, as well as collaboratively with cross-functional and virtual teams.
- People, career and performance management experience
- Experience building developer tools and Micro-frontends
- Devops experience including infrastructure as code (IaC) particularly Terraform and deployment tools such as CloudFormation, Terraform
- Serverless Framework experience
- Experience in test frameworks such as Mocha and Jest.
- Experience working with NodeJS frameworks, particularly Express and Fastify
- Database system experience especially RDS and DynamoDB
- Experience with messaging platform services particularly AWS SQS and RabbitMQ
- Experience with AWS technologies such as CDK, VPC, ECS, Lambda, Cognito User Pool, SNS, Kinesis, ElastiCache and API Gateway
- Experience with CI/CD pipelines particularly CircleCI
Previous experience working with VueJS and PHP/ Laravel
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We are committed to building an engaged and talented workforce that represents an environment that is inclusive, supports flexibility and welcomes diversity.
Our values of Dream Big, Win together, Keep it simple and Make it happen are the foundation for fostering an environment where diversity of thinking, skills and experiences are embraced, delivering innovation and better business results.
We value our team by offering;
- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- PUT FAMILY FIRST: We know that building a family take priority, therefore we offer a generous parental leave program: 26 weeks salary for primary care giver and 4 weeks salary for secondary care giver
- CELEBRATE YOURESELF: By providing a day off for your birthday, we want you to take the time to celebrate the year you’ve had with your nearest and dearest.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer a monthly fitness reimbursement allowance and other wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- MAKE AN IMPACT: Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice.
TREAT YOURSELF: Access to Reward+ program that offers a wide range of discounts and deals across retail, entertainment and much more.
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If you are looking for the next opportunity in your career and want to work for a people focused, growing tech company, then Apply Now.
