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Security Controller

Wilson Group -
Sydney NSW

Apply Now

Job Details

Full-time

Benefits

Health insurance
Employee assistance program
Insurance services

Qualifications

CPR Certification
Customer service
First Aid Certification
Security
Security Licence

Full Job Description

Date:
29 May 2026

Location:
Sydney, NSW, AU

Custom Field 1:
Wilson Security Pty Ltd

Security Controller

ABOUT WILSON:
As one of the largest providers of security services in Australia and New Zealand, our valued employees are supported by a highly experienced management team, industry-leading expertise and a strong local and national infrastructure operating 24 hours a day.

Our vision is to be the most trusted provider of integrated Security Solutions and our purpose, is to build a safer future for everyone. Wilson Security operates in a wide range of sectors and is committed to shaping the future of security by offering innovative and sustainable solutions that create enduring value for our people, customers, and the communities we operate in.

Wilson Security’s journey towards a more sustainable and responsible future is brought to life through our core values of Care, Innovation, Accountability, and Integrity as well as the principles of ESG excellence.

ABOUT THE ROLE:
Location: Sydney CBD, NSW

Full Time Opportunities are available

Weekday and weekend shifts are available

Shifts: 24/7 Rotation

Level 4 - 5

Wilson Security is expanding in NSW, securing additional contracts that strengthen our presence in the whole of the state. This growth has created new roles within our NSW team, focused on enhancing response and support capabilities for our existing teams and clients.

These positions are crucial to our success in the region and will be supported by our Operations Team and Duty Managers. They offer the opportunity to work in response roles, handling events such as protests and emergency management, with training across multiple locations and a variety of positions.

DUTIES & RESPONSIBILITIES:

Promptly respond to calls and emails, providing immediate solutions for clients
Conduct welfare checks and monitor CCTV for security
Coordinate and dispatch guards for late starts, no-shows, and alarm responses
Assist with after-hours rostering and cover drop shifts as needed
Brief Security Officers on-site requirements and maintain accurate logs
Report non-conformances to maintain quality service
Supervise Security Officers in the Site Manager’s absence
Manage contractors, ensuring safety and compliance
Serve as Point-of-Contact for works commencement, access approvals, and incident resolution
Provide exceptional customer service to all clients
Encourage project teams to follow governance protocols
Monitor and report on risks and hazards
Lead emergency response, acting as Chief Fire Warden

WHO WE ARE LOOKING FOR:

6 months of experience as a site security controller or supervisor.
Strong Customer Service Skills
Proactive and problem-solving mindset
Willing to support and step up as required into other roles
Ability to work well in a team or autonomously
Ability to work in a rotational roster (Nights/Days/Weekends)
Australian Citizen or hold Unlimited Work Rights
Previous experience in Corporate Real Estate Contracts (highly desirable)
Demonstrated ability to prepare and write reports
Demonstrated ability in the use of Computers and Security related systems (Access Control, CCTV, Microsoft Programmes)
Availability to and physical fitness to walk and stand for long periods
Valid NSW Security License (including Monitoring Subclass)
Crowd Control endorsement will be highly desirable
Current First Aid & CPR Certificate

Wilson Security is an employer of choice, engaging with our people both online and in person. We offer comprehensive Training and Development, Employee Benefits like a Wellbeing Hub, Health Insurance discounts, and Employee Assistance Programs.

Our Innovation Council and Corporate Social Responsibility team connect with our communities through fundraising, sponsorship, and team building. In 2021, we were recognized by the Australian Security Industry Association as the Outstanding Security Guarding Company.

We are committed to building a workforce that reflects the diversity of the communities we protect, with a focus on supporting Aboriginal and Torres Strait Islander peoples. Our inclusive culture celebrates innovation and teamwork, highlighted by our monthly STRIVE awards.

Master Licence: 410462152

Apply Now

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