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Customer Experience Administrator (Construction)

ABN Group -
Perth WA

Apply Now

Job Details

Permanent | Full-time
8 hours ago

Benefits

Health insurance
Annual leave
Parental leave
Insurance services

Qualifications

Administrative experience
Data entry
Organisational skills
Front desk
Construction

Full Job Description

495090

Perth

Administration/Support Service

Full-time (Permanent)

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About Us

For over 45 years, ABN Group has been a pioneer in the building, property, and finance industries, making the dream of home ownership a reality for thousands in Western Australia and Victoria. Our market-leading companies include Dale Alcock Homes, Homebuyers Centre, Webb & Brown-Neaves, PACT, Resolve Finance and Home Collective. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the trust of our community – 1 in 4 customers referred to us by someone who believes in our commitment.

We're not just a company; we're a community of 1,900+ employees and 3,000+ subcontractors, bound by our values of Relentless, Fun, Authentic, Passion, Excellence, and Leadership.

The Role

We are looking for individuals ready to join our Customer Experience (CX) Construction team. In this role you’ll provide admin support and work alongside our CX team in creating an outstanding customer experience. Our CX team are the first point of contact for our customers to update them on the progress of their build and support them through their new home journey.

Key responsibilities include:

Provide essential admin support and coverage to the CX team, ensuring that our operations run smoothly and efficiently
Manage group inboxes, ensuring seamless communication across the team
Play a pivotal role in preparing reports, audits, presentations and documentation, contributing to our commitment to excellence and compliance
Respond to client queries, providing exceptional service that builds lasting relationships
Work closely with Site Managers, trades, suppliers and internal stakeholders throughout the construction phase
Demonstrating willingness to learn and further grow own professional skills in customer experience
Address and resolve minor administrative issues as they arise, provide solutions to enhance efficiency.
Maintain and update customer records int eh database, ensuring accuracy.

About You

You will thrive in this role if you are someone who brings:

Strong organisational skills, ability to manage competing priorities and keep operations running smoothly
Excellent communication, confident engaging with customers, trades, suppliers and internal stakeholders
Admin and reception experience, comfortable managing inboxes, documentation, data entry and customer enquiries
Customer‑focused mindset, passionate about delivering a positive experience throughout the home‑building journey
Proactive problem‑solving, ability to resolve issues quickly and suggest improvements
High attention to detail, ensuring accuracy in records, reports and communications
Willingness to learn, motivated to grow within the CX team and develop professionally
Team‑oriented approach, enjoys supporting others and contributing to a collaborative environment
Positive, can‑do attitude, thrives in a fast‑paced setting and embraces new challenges

Why ABN?

We're not just offering a job; we're inviting you to be part of a community that values innovation, passion, and excellence. Here, you'll find a collaborative culture, a high-performing team driven to be better, and a work environment where you can truly thrive. Our employee benefits include:

In-House Discounts: Exclusive discounts to enjoy
Flexibility: Work arrangements tailored to support your work-life balance
Career Growth: Opportunities to elevate your career within a thriving organization
Wellness Focus: Dedicated programs to nurture your well-being
Health Coverage: Access discounted private health insurance
Parental Leave: Paid leave for both primary and non-primary carers

What's Next?

Apply now if who we are resonates with you and you think you have what is required to fill this exciting role.

Applications close: Sunday 19th July 2026

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible.

Apply Now

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