In-Demand Database administrator Jobs

Technical Support Specialist
Follett Software, LLC —Remote
- Remote
- CRM software
- Azure
- Computer Science
Quick Apply
5h
Senior Engineer (Civil)
Queensland Government —Far North Queensland QLD
- Relocation assistance
- Annual leave
Senior Consultant - Energy Components
Quorum Software —Perth WA
- Full-time
- Oracle
- Management
- Business development
Project Administrator
Contract Resources —Australia
- Contract
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Devops / Systems Administrator
Tyroola —Australia
- Remote
- SQL
- AWS
Lotus Domino Administrator
FalconSmartIT —Australia
- Contract
- Remote
- Administrative experience
- Analysis skills
- Communication skills
Quick Apply
Membership Services Administrator
Australian Turf Club —Randwick NSW
- Customer service
- Presentation skills
- No degree
- Free parking
- Parental leave
3h

More jobs to discover

Find similar jobs that you might be interested in.

Senior Civil Engineer
WSP —Canberra ACT
Lead and deliver current civil engineering projects from inception through to construction in support of technical and commercial standards, and within time…
Senior Civil Engineer
SLR Consulting —Brisbane QLD
5+ years’ experience with tertiary qualifications in civil engineering. Undertaking a rage of technical tasks, including leading civil design and documentation,…
13d

I want to receive the latest job alert for database administrator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

database administrator jobs near

Renewable Energy jobs in Melbourne Vic

Travel Consultant No Experience jobs in Sydney Nsw

Senior Social Worker jobs in Victoria

Senior Civil Engineer jobs in Townsville Qld

Senior Psychologist jobs in Brisbane Qld

Civil Engineering Designer jobs in Brisbane Qld

Senior Civil Engineer jobs in Newcastle Nsw

Senior Civil Engineer jobs in Queensland

Senior Civil Engineer jobs in Melbourne Vic

Disability Support Worker jobs in Melbourne Western Suburbs Vic

Disability Support Worker jobs in Salisbury Sa

Technical Support Specialist jobs in Sydney Nsw

Mental Health Peer Support Worker jobs in Victoria

Technical Support Specialist jobs in Brisbane Qld

Project Administrator jobs in Bondi Nsw

Project Coordinator jobs in Brisbane Qld

Project Administrator jobs in Canberra Act

Project Administrator jobs in East Albury Nsw 2640

Service Administrator jobs in Springwood Qld

Hospital Food Service jobs in Liverpool Nsw

Technical Support Specialist

Follett Software, LLC -
Remote

Quick Apply

Job Details

5 hours ago

Qualifications

CRM software
Authentication
SSO
TCP
System administration
Azure
Computer Science
Incident management
Learning technology
Microsoft SQL Server
Technical support
SQL
Analysis skills
Bachelor's degree
ITIL
Virtualisation
LDAP
DNS
B2B
APIs
Web services
Typing
LMS
HTTPS
Integrated library system
Information Technology

Full Job Description

Company Overview:

Everything we do is for educators. We're partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students' lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

POSITION SUMMARY

The Technical Support Specialist provides advanced, client-facing technical support for our global education software solutions. This role combines deep technical troubleshooting with excellent customer service to ensure that schools from Primary through to secondary institutions can reliably deploy, integrate, and operate our products. The Technical Support Specialist owns complex technical support emails and calls from intake to resolution, partners close with internal support and engineering teams, and helps customers get maximum value from our software through expert installation, configuration, and integration support.

POSITION SCOPE

Provide technical support to customers

Act as a primary technical contact for global education customers via phone, email, and remote access.
Troubleshoot and resolve software, configuration, performance, and connectivity issues, interpreting logs and error files to identify root causes.

Install, configure & upgrade products

Install, configure, and upgrade software in customer SQL and server environments (on-premises, hosted, and cloud).
Configure required web services and background components to ensure stable, secure operation.

Support integrations & identity

Implement and support integrations with AD/LDAP, SIS/MIS, SSO providers, and LMS platforms commonly used in education.
Configure and troubleshoot SSO and authentication flows in partnership with customer IT teams.

Resolve infrastructure & database issues

Diagnose network, firewall, and server issues that affect product availability or performance.
Address SQL connectivity and performance issues in collaboration with customer database administrators.

Enable smooth implementations & knowledge sharing

Support new customer implementations, go-lives, and post-implementation stabilization.
Document troubleshooting steps and solutions, maintain accurate case notes, and contribute to internal and external knowledge bases.
Collaborate with Engineering, Product, and Support teams on escalations and continuous improvement.

Other duties and tasks as assigned

QUALIFICATIONS

Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; or equivalent practical experience.
3+ years in a technical support, systems administration, or implementation role for enterprise or B2B software; education technology experience preferred.
Direct experience partnering with customer IT teams in a client-facing capacity.
Strong experience with Windows Server, virtualization, and mixed environments (including MacOS or Linux), using remote access tools and ticketing/CRM systems to support customers.
Solid understanding of networking (TCP/IP, DNS, firewalls, VPNs, proxies, load balancers) and the ability to diagnose and resolve connectivity and performance issues.
Hands-on experience with Microsoft SQL Server or other relational databases, including basic–intermediate SQL queries and core performance, backup/restore, and data integrity concepts.
Experience with Active Directory/LDAP, SSO and identity platforms (e.g., SAML2, ADFS, Azure AD, Google), and web services/APIs (HTTP/HTTPS, certificates) in on-premises and cloud-hosted SaaS environments, ideally within education technology or library/information systems.
Strong analytical and problem-solving skills in complex technical environments.
High attention to detail and accuracy in configuration, documentation, and troubleshooting.
Demonstrated customer service focus with clear, professional communication and the ability to manage multiple priorities independently.
Continuous learner; familiarity with ITIL or similar incident/change management practices and monitoring tools is a plus.

WORK ENVIRONMENT

This is a hybrid role based in Wellington, New Zealand. Candidates must have a right to work in New Zealand.
It requires a suitable space that provides a private and quiet workplace.
Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.

PHYSICAL REQUIREMENTS

Perform tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization.
Prolonged sitting with sustained visual focus on digital screens, requiring the ability to interact at a typical working distance.
Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials
Occasionally adjust position or move within the workspace to reach, retrieve, or access items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds.
Travel requirements: Minimal (less than 10%)

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

EEO

Follett Software provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the nature of your request and your contact information.

Email: [email protected]

CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf

Quick Apply

Refine Your Search

database administrator jobs

Technical Support Specialist

Senior Engineer (Civil)

Senior Consultant - Energy Components

Project Administrator

Devops / Systems Administrator

Lotus Domino Administrator

Membership Services Administrator

More jobs to discover

I want to receive the latest job alert for database administrator

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected