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Client Management Team Lead

StoneX Group -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Mandarin
Management
Customer service
Finance
Bachelor's degree
Business

Full Job Description

Overview:

Class: Full-time

Legal Entity: StoneX Financial Pty Ltd

Organization: StoneX Financial Pty Ltd

Company Overview:

Connecting clients to markets – and talent to opportunity.

With 4,500+ employees and over 300,000 commercial, institutional, payments, and retail clients, we operate from more than 70 offices spread across six continents. As a Fortune 100, Nasdaq-listed provider, we connect clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.

Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, StoneX Group is made up of four business segments that offer endless potential for progression and growth.

Business Segment Overview:

Retail: Empower individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.

Responsibilities:

Job purpose:

A Client Management Team Lead will assure the smooth operation of the department when responding to internal and external requests. In addition, you will facilitate a fast-paced and dynamic environment by assisting representatives and delivering solutions focused results. You will also constantly initiate proposals on improving both internal processes and customer experiences through working with different departments.

Primary duties will include:

Oversee all activities of the Client Management Team to make sure the service provide to clients is in good quality and fully compliant
Initiate proposals on improving both internal processes and customer experiences in order to retain active trading accounts and assist Sales/HNW team to obtain more opportunities
Conduct training to the team in areas including process of dealing with all sort of trade disputes and client complaints
Show ability to lead and maintain high team morale at all time
Provide comprehensive support to our clients and resolve all kinds of incoming enquiries
Take responsibility in hiring, coaching and motivating the team to achieve outcomes that you have contributed in shaping
Liaise with colleagues and partners from both internal and external in the most efficient manner to get desired result
Deliver comprehensive team results to management team

Qualifications:

To land this role you will need:

At least 1 year in FX/CFD industry with experience in management
Experience of process management
Experience of customer service
Strong attention to detail with emphasis on accuracy and timeliness
Sound knowledge to products we offer

What makes you stand out:

BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training and experience
Details oriented and process driven
Effective conflict resolution and problem solving skills
Approachable, flexible, dependable, and result-driven
Demonstrate a positive and professional image at all times
Professional working proficiency in Mandarin required for client communication

Working environment:

4 days in office, 1 day remote

#LI-Hybrid #LI-KV1

Apply Now

Refine Your Search

forge group jobs

Client Management Team Lead

Finance Manager (FP&A)

Be a part of our New Family Store (Esplanade, QLD)

Sales Consultant – Projects Sales (Armadale office)

Senior Consultant or Manager, Indirect Tax

State Manager – Crop Health Products – Vic & Tas

Partner Manager

Disability Inclusion Administration & Learning Support - 5 days Per Week - New School in Aintree

Section Waitstaff | Maison BÃ¢tard

Mental Health Practitioner - Psychologist - New School in Aintree

Sleep Medicine Clinical Fellow RPA Hospital

Senior Snowflake Data Architect

Sleep Medicine Clinical Fellow St George Hospital

I want to receive the latest job alert for forge group

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