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Warehouse Customer Service Officer

Senior Leadership InfraBuild -
Yatala QLD

Apply Now

Job Details

Benefits

Employee assistance program

Qualifications

Forklift Licence
Customer service
SAP
ERP systems
Microsoft Office
SAP ERP
Communication skills

Full Job Description

About The Role

We are looking for a proactive and customer-focused individual to join our Steelforce Express Yatala branch. This is a varied role that combines customer service and warehouse support, ideal for someone who enjoys working in a fast-paced environment and being hands-on when required.

Working closely with customers, operations, and the warehouse team, you will play a key role in ensuring a seamless experience from initial enquiry through to order fulfilment and delivery.

This position will be responsible for a variety of duties including:

Respond to incoming calls and customer enquiries in a timely and professional manner
Prepare quotations and manage orders through to accurate picking, packing, and on-time delivery
Build strong relationships with customers and provide value-based solutions
Liaise with internal teams to ensure customer requirements are met
Assist with picking, packing, and preparing orders for dispatch
Maintain a clean, safe, and organised work environment

About your experience

We are seeking a team player who thrives in a busy, customer-focused environment and is equally comfortable supporting operational tasks when needed. You’ll be a proactive problem-solver with strong communication skills and a hands-on attitude, in addition to:

Experience in customer service, ideally within a trade counter, industrial, manufacturing, or hardware environment
Strong face-to-face and phone-based customer service skills, with the ability to build rapport with regular customers
Proactive, reliable, and adaptable approach with a willingness to learn
Comfortable working across both customer service and warehouse duties, including manual handling
Experience with Microsoft Office; SAP or similar ERP systems is advantageous
Forklift licence is desirable but not essential

Key Benefits

Below are some of our key central benefits that are available to all employees. Other benefits may be available depending on your role or site.

Award-winning workplace: 2026 AFR BOSS Best Places to Work Gold Winner, recognising our commitment to people, culture and performance.
Employee Benefits Program: Employee Added Extras (EAE), our Employee Benefits Program, provides discounts for you and your friends and family on gift cards, shopping, groceries, home products, car rentals, holidays, recreation and more
Employee Assistance Program: Sonder, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.
Employee Engagement: Our annual “Your Voice” employee engagement survey provides our employees with the opportunity to influence the business’s direction and help share employee experiences.

About Us

Steelforce is a brand of InfraBuild, Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors. We are nation builders. Each day, we help build futures through sustainable steel.

At Steelforce we pride ourselves on supplying our customers with the highest quality structural steel, merchant bar, pipe & tube product. Founded in April 2000, we are a major distributor of steel products in Australia, with branches in Brisbane, Sydney, Melbourne, Adelaide and Perth along with 13 regional locations including our Steelforce Express sites that offer our customers an express pick-up and delivery service of a wide array of steel and other metal products.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.
Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Apply Now

Refine Your Search

forge group jobs

Warehouse Customer Service Officer

Service Sales Consultant – Retail technology (Saas)

Restaurant Host | Grill Americano

Sales Consultant – Projects Sales (Armadale office)

Mental Health Practitioner - Psychologist - New School in Aintree

MPIM Lead - ANZ

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Senior Snowflake Data Architect

Sleep Medicine Clinical Fellow St George Hospital

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