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Senior Financial Hardship Case Manager

ING Bank -
Sydney NSW

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Job Details

Qualifications

CI/CD
Azure

Full Job Description

REQ-10114716
11/06/2026
Customer Operations
Sydney, Australia
ING Bank

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Dev Engineer (ING) with Incident Support

Deliver secure, reliable, and high‑quality backend services in line with ING engineering standards, while ensuring fast and effective incident resolution. Operates within a squad (Agile/Scrum), contributes to the Chapter for craftsmanship, and collaborates across tribes and platform teams.

Key Responsibilities

Build & Deliver (Dev)

Design, implement, and maintain microservices with Java (11/17+) and Spring Boot (Web, Data, Security).
Write clean, testable code; apply TDD/BDD and maintain adequate unit/integration/E2E coverage.
Contribute to architecture and NFRs (performance, reliability, security, privacy by design).
Participate in refinement, planning, reviews, and retros; actively groom technical debt.

Run & Incident Support (Ops)

Participate in on‑call / stand‑by for P1/P2; collaborate with Major Incident Management (MIM) when needed.
Triage and resolve incidents using observability (Azure App Insights, Kibana/Elastic, Grafana) and log/trace correlation.
Perform RCA (Root Cause Analysis), document post‑mortems, and create structural improvements (Problem Management).
Ensure robust runbooks, alerting SLOs/SLIs, and error budgets aligned with squad KPIs.

CI/CD & Platform

Build/maintain Azure DevOps YAML pipelines for build, test, security checks, and deploy.
Integrate with artifact repositories, Key Vault, feature flags, and environment config.

Risk, Security & Compliance (ING context)

Adhere to ING IT Controls, Risk (NFR) and Compliance guidelines (e.g., segregation of duties, 4‑eyes where applicable).
Apply secure coding standards, secrets management, vulnerability remediation, and dependency governance.
Ensure change management discipline (e.g., proper work items, approvals, traceability).
Keep documentation current (system design, data flows, DPIA input where relevant).

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Questions? Just ask
ING Recruitment team

Save for Later

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.

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manager | web application security jobs in parramatta, nsw

Senior Financial Hardship Case Manager

Civil BIM Designer, DC Design Engineering

Data Center Regional Engineer - Mechanical, Colo Regional Engineering

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manager | web application security jobs in parramatta, nsw

Civil BIM Designer, DC Design Engineering

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