Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Role Summary
We are seeking a senior Solution Architect with strong expertise across Managed Services, Service Delivery, and Field Operations to design and govern end-to-end telecom service lifecycle solutions.
This role requires ownership across network rollout, field delivery, service operations, and service assurance , ensuring seamless alignment between installation, integration, operations, and customer experience outcomes .
- Architect solutions spanning full lifecycle:
- Design Build Deploy Operate Optimize
- Cover domains including:
- NOC, Service Desk, Field Operations, Network Build & Integration
- Ensure solution alignment across:
- Architecture design
- Field deployment feasibility
- Operational sustainability
Define and govern field-level delivery models including:
- Site rollout, installation, commissioning, and integration
- Technical acceptance and handover frameworks
Architect processes for:
- RAN site rollout and acceptance
- Transmission and backhaul readiness
- Field maintenance and preventive operations
Establish:
- Site acceptance criteria, quality gates, and validation processes
- First-time-right delivery frameworks and defect reduction strategies
Drive integration between:
- Field engineering teams
- NOC / Service assurance teams
- OEM/vendor teams
Ensure alignment between:
- Build teams (deployment) and Run teams (operations)
Govern:
- Field service SLAs (installation timelines, acceptance KPIs, defect rates)
- Vendor performance and field delivery quality
Define and govern:
- Transition strategy (KT, stabilization, ramp-up)
- Field-to-operations handover (critical differentiator)
Ensure:
- Seamless integration between rollout and operations
- Delivery readiness across multi-vendor ecosystems
- Managed Services + Service Delivery ownership
- Strong experience in:
- Field operations (installation, commissioning, acceptance)
- Large-scale telecom rollout environments
- Deep ITIL service management expertise
- Proven experience in:
- Outage governance
- SLA-driven operations
- Customer experience leadership
- Mobile Networks: RAN, Transmission, Access Networks
- Network rollout & site integration
- NOC / Service Assurance environments
- Multi-vendor telecom ecosystems
- ITSM tools (ServiceNow / Remedy)
- Data analytics & dashboarding platforms
- Automation frameworks
- Field operations tools & workflows
- ITIL Certification
- Lean Six Sigma
- Telecom / Cloud certifications (preferred)
