In-Demand Quality assurance coordinator Jobs

Rostering Officer
Australian Vietnamese Women’s Association (AVWA) —Richmond VIC
- Up to $15,900 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
- Parental leave
4d
HubSpot Technical & Web Developer
Lupo Digital —Sydney NSW
- Full-time
- Sales
- APIs
- Time management
- Annual leave
Study Group Lead - Core Generalist Training
Australian College of Rural and Remote Medicine —Australia
- Communication skills
Food Safety & Compliance Coordinator - Fixed-term contract (12 months)
dnata catering and retail —Australia
- Full-time
- Annual leave
Co-Ordinator Clinical Trials
Alfred Health —Australia
- Full-time
- Research
- Databases
- Psychology
- Annual leave
9d
EOI - NDT Technicians, Plant Inspectors, Project Coordinators and Site Supervisors.
Intertek —Australia
- Full-time
- Leadership
- Health insurance
- Employee assistance program
Quick Apply
10d
Services Engineer
SACYR —Australia
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Quality Assurance Officer
Downer Group —Wangaratta VIC
Experience in quality assurance, auditing or inspections within road maintenance or civil works. Certificate IV or Diploma in Quality, Civil Construction,…
Quality Assurance Officer
Vitex Pharmaceuticals —Eastern Creek NSW
Maintain accurate documentation and records related to quality assurance activities. Investigate deviations, non-conformances, and customer complaints, and…
Quick Apply
12d

I want to receive the latest job alert for quality assurance coordinator

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

quality assurance coordinator jobs near

Web Developer jobs in Sydney NSW

Service Engineer jobs in Old Toongabbie Nsw

Service Station Attendant, Console Operator jobs in Sydney Nsw

Service Engineer jobs in Melbourne Vic

Service Engineer jobs in Fyshwick Act

Service Engineer jobs in Brisbane Qld

Wait Staff, Supervisor jobs in Gold Coast Qld

Site Supervisor jobs in New South Wales

Mine Site Cleaning jobs in Western Australia

Site Supervisor jobs in Sunshine Coast Qld

Hvac Site Manager jobs in Sydney Nsw

Site Supervisor jobs in Mornington Vic

Site Supervisor jobs in Wollongong Nsw

Group Leader jobs in Rochedale Qld

Cotton On Group jobs in Westfield Southland Vic

Compass Group jobs in Mornington Peninsula Vic

E Group Security jobs in Sydney Nsw

Clinical Psychologist jobs in Sydney Nsw

Clinical Study Start Up jobs in Sydney Nsw

Clinical Trial Administrator jobs in Port Melbourne Vic

Rostering Officer

Australian Vietnamese Women’s Association (AVWA)
Richmond VIC

Apply Now

Job Details

Full-time
Up to $15,900 a year
4 days ago

Benefits

Wellness allowance
Complimentary flu shots
Work from home
Parental leave
Employee assistance program
Salary packaging

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Administrative experience
Organisational skills
SharePoint
Communication skills

Full Job Description

Location: Richmond/ Thomastown Office

Reports to: Rostering Coordinator

Employment type: 1-Year Fix Term Full-time

Role purpose:

The position is responsible for providing a range of timely and accurate administrative support and rostering services that are designed to maintain the safety and independence of AVWA’s clients within Support at Home (SaH) and NDIS program
The position is the key point of contact for clients, care workers and Care Partners and is responsible for ensuring the rosters are maintained and updated for the best possible outcomes, reflecting the goal directed needs of the client.
This is a fast paced, phone-based role that is integral for rostering direct care workers to provide SaH and NDIS services in client’s homes.

Key Responsibilities:

Rostering and Program Support:

Provide quality customer services to clients in the preparation of Home Support rosters including the administration of alterations, cancellations and leave arrangements.
Provide exemplary customer service in relation to all home care services as required including via phone, email, Pathway responses or in person
Demonstrated interpersonal skills and the ability to liaise with clients, carers and other service providers as required
Work with other Admin Officers and the Home Support Team, to roster new clients as required
Liaise with care workers as required

Computer and Administration:

Be responsible for the weekly administration tasks
Prepare and process care worker time sheets
Ensure appropriate and accurate data entry, manage client data and report on aspects of service as required
Provide best practice administrative support and customer service in relation to all community care services as required
Participate in the discharging of clients including ending of service plans

Team setting

Highly developed verbal communication and interpersonal skills
Work in a team environment to maintain office and support systems
Participate in team meetings
Liaise regularly with the Home Support Team members to discuss client and care worker issues, staffing resources and any issue that affects rostering
Communicate in a professional and respectful manner to fellow team members, other staff and clients at all times
Actively participate in the development of quality assurance activities, policies, and guidelines.

The above list is not exhaustive, and the role may change to meet the overall objectives of AVWA. Fulfil other duties as required by management and other department personnel as requested/required.

Who you are:

Essentials:

Certificated qualification in this, or a similar field, and/or on-the-job experience in a customer service rostering role in a community and/or local government environment
Experience, with an emphasis on prevention and control in aged care, and enhancing abolements and independence
Experience in providing Best Practice Customer Service and having challenging conversations with people from diverse backgrounds and life experiences, to reach solutions
Demonstrated experience in providing exemplary customer service
Experience in a rostering role within a community environment and/or local government environment
Experience in working with clients from diverse backgrounds
On-the-job systems experience as noted - Specialist Knowledge and Skills
Experience, with an emphasis on prevention and control in aged care, and enhancing abolements and independence
Experience in providing Best Practice Customer Service and having challenging conversations with people from diverse backgrounds and life experiences, to reach solutions
Demonstrated experience in providing exemplary customer service
Experience in a rostering role within a community environment and/or local government environment
Experience in working with clients from diverse backgrounds
On-the-job systems experience as noted - Specialist Knowledge and Skills.
Strong administrative and organisational skills, with consistent accuracy and follow-through.
Delivers excellent customer service across all channels — written, phone, and in-person.
Communicates clearly and confidently, adapting style and tone to suit different audiences.
High attention to detail in both written and verbal communication.
Works well in a team environment; supports colleagues and provides constructive feedback when required
Takes ownership of tasks and behaviour; represents the organisation professionally at all times.
Manages time and workload effectively, meeting deadlines and completing tasks efficiently.
Proactively looks for ways to improve processes and contribute new ideas.
Builds cooperative relationships with staff, clients, carers, and stakeholders
Approaches clients with empathy, discretion, and cultural sensitivity.
Identifies issues early and works collaboratively to resolve them.
Competent user of Microsoft Office 365 (Outlook, Word, Excel, Teams, SharePoint).

Others:

Australian Citizen or have work rights in Australia.
Police check clearance
No aged care banning order
Drivers’ license
Where applicable NDIS Screening Check and NPC

What’s in It for You:

SCHADS Award with all entitlements
Up to $15,900 salary packaging, plus $2,950 meal and entertainment card benefits
Flexible working arrangements, with partial work from home, allowing work/life balance
Excellent workplace culture with ongoing support, training, and development
Great benefit with Employer-funded Paid Parental Leave (Conditions applied)
Wellness being with Employee Assistance Program (EAP) and Wellness Activities Subsidy
Wellness Leave
Free Flu shots

Make your move:

Ready to embark on an exciting journey with AVWA? Send your resume and cover letter highlighting your passion to [email protected]

Help us spread the word! Feel free to share this post with your network.

Please note: We will be immediately shortlisting applicants and will close the position as soon as we find the right candidate. Apply now.

Apply Now

Refine Your Search

quality assurance coordinator jobs

Rostering Officer

HubSpot Technical & Web Developer

Study Group Lead - Core Generalist Training

Food Safety & Compliance Coordinator - Fixed-term contract (12 months)

Co-Ordinator Clinical Trials

EOI - NDT Technicians, Plant Inspectors, Project Coordinators and Site Supervisors.

Services Engineer

Other jobs to consider

I want to receive the latest job alert for quality assurance coordinator

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected