In-Demand Technical operations manager Jobs in Canberra, Act

ENDPOINT OPERATIONS LEAD
Unisys —Canberra ACT
- Full-time
- Bachelor's degree
1d
Senior Project Engineer
Freyssinet —Canberra ACT
- Communication skills
Production Tech- Bike Mechanic
Trek Bicycle Corp (Australia) —Canberra ACT
- Part-time
- Communication skills
- Employee discount
Quick Apply
Network and Security Operations Engineer - Federal Government
Verizon —Lyneham ACT
- Weekend availability
- Azure
- Management
- Computer Science
- Work from home
Solutions Architect
Cellebrite —Canberra ACT
- Full-time
- Research
- Administrative experience
- SQL
Quick Apply
Group Leader, Urban Development (Civil)
Stantec —Canberra ACT
- Part-time
- Management
- Business development
- Leadership
- Work from home
- Employee assistance program
Senior Network Engineer
DXC Technology —Canberra ACT
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science
Work Health and Safety Advisor (Expected Vacancy), APS Level 6, Chief Operating Officer
Department of Industry, Science, Energy & Resources —Canberra ACT
- $102,072 - $111,701 a year
- Call employer
- Remote
- Microsoft Office
- Human resources
- Organisational skills
3h
Senior School Administrator
Australian National University —Canberra ACT
- $100,847 - $116,083 a year
- Full-time
- Communication skills
- Annual leave
- Parental leave
10h

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ENDPOINT OPERATIONS LEAD

Unisys -
Canberra ACT

Apply Now

Job Details

Full-time
1 day ago

Qualifications

Bachelor's degree

Full Job Description

What success looks like in this role:

Lead the day-to-day Operations and Triage function, acting as the single operational entry point for incidents, requests and tasks.
Assess, prioritise and assign work to the appropriate technical tower and capability level, minimising avoidable handoffs and delays.
Maintain clear ownership and effective handovers throughout the ticket lifecycle across the Service Desk, technical towers and external providers.
Monitor queue volumes, ageing, priorities and SLAs; identify emerging risks and coordinate corrective action.
Coordinate operational escalations and major/service-impacting incidents through to resolution, tracking actions and communication.
Apply consistent ITIL-aligned Incident, Request, Change and Escalation Management practices.
Validate that completed work meets agreed quality and documentation standards before closure.
Work with technical SMEs to improve triage guidance, knowledge content and escalation pathways; promote cross-skilling and knowledge transfer.
Support capacity planning, onboarding, recruitment/EOI activity and capability development for the Operations and Triage function.
Provide reporting on service performance, workload, risks and outstanding actions; contribute to service reviews and continual improvement.
Support the Endpoint Services Manager with transition milestones, operational planning and customer engagement.

You will be successful in this role if you have:

BA/BS degree and 4-6 years’ relevant experience OR equivalent combination of education and experience

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.

If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] . US job seekers can find more information about Unisys’ EEO commitment here .

Apply Now

Refine Your Search

technical operations manager jobs in canberra, act

ENDPOINT OPERATIONS LEAD

Senior Project Engineer

Production Tech- Bike Mechanic

Network and Security Operations Engineer - Federal Government

Solutions Architect

Group Leader, Urban Development (Civil)

Senior Network Engineer

Work Health and Safety Advisor (Expected Vacancy), APS Level 6, Chief Operating Officer

Senior School Administrator

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