In-Demand It support Jobs in Docklands, Vic

IT Service Desk Team Leader
MedHealth —Melbourne VIC
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Leadership
- Health insurance
- Parental leave
Quick Apply
15h
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
8d
Senior Technical Customer Support Engineer - Australia
ClickHouse —Melbourne VIC
- On call
- Remote
- Azure
- AWS
- AI
- Health insurance
ICT Product Specialist
Victoria Police —Melbourne City Centre VIC
- Full-time
- Organisational skills
9d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Food Tech Support
Victorian Government —Melbourne Northern Suburbs VIC
- Part-time
- Communication skills
6d
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Technical Services Support
Lely —Truganina VIC
- Full-time
- AutoCAD
- Construction experience
- Communication skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
8d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
13d
Technical Support Specialist (TSS) – Dairy Automation
Lely —Truganina VIC
- Full-time
- Electrical experience
- Communication skills
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply

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IT Service Desk Team Leader

MedHealth -
Melbourne VIC

Quick Apply

Job Details

Full-time
15 hours ago

Benefits

Health insurance
Parental leave
Employee assistance program
Employee discount
Salary packaging
Insurance services

Qualifications

Technical support
Analysis skills
IT support
Organisational skills
Leadership
Communication skills

Full Job Description

Company Description

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. Our unique and diverse capabilities come together to get the best possible health and employment outcomes for you and the people you support. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health.

Job Description

At MedHealth, technology plays a critical role in supporting our people and business operations. We're looking for an experienced and customer-focused Service Desk Team Lead to lead our IT Service Desk team and help deliver an exceptional support experience across the organisation.

You'll be responsible for leading a high-performing team, driving service excellence, coaching and developing staff, and ensuring our users receive timely, effective support. This is a fantastic opportunity for a hands-on leader who is passionate about technology, people leadership, and continuous improvement.

If you thrive in a fast-paced environment, enjoy solving complex challenges, and love helping teams reach their full potential, we'd love to hear from you.

What You'll Be Doing

Lead and oversee the daily operations of the IT Service Desk.
Drive exceptional customer service and ensure all calls, incidents, and requests are managed within agreed service levels.
Act as the escalation point for complex technical issues and high-priority incidents.
Coach, mentor, and develop Service Desk team members to maximise performance and career growth.
Deliver engaging training sessions and knowledge-sharing initiatives.
Manage team scheduling and rostering to ensure optimal coverage and service delivery.
Continuously review, improve, and document Service Desk processes and procedures.
Maintain and enhance the Knowledge Base to support efficient issue resolution.
Analyse service trends and identify opportunities to improve user satisfaction and operational performance.
Ensure accurate incident, troubleshooting, and support documentation within the ITSM platform.
Partner with internal technology teams to deliver effective solutions and outcomes.
Support technology projects and business improvement initiatives.
Lead by example with a hands-on approach to customer support when required.
Foster a positive, collaborative, and customer-centric team culture.

Qualifications

We're Looking For Someone Who Has:

Minimum 3 years' experience in a Service Desk, Technical Support, or IT Support environment.
At least 1 year of leadership or team mentoring experience, including managing escalations and high-priority incidents.
Strong experience supporting Microsoft 365 and modern workplace technologies.
Experience creating and maintaining technical documentation, knowledge articles, and process improvements.
Proven experience delivering training, coaching, and support to team members.
A passion for developing people and building high-performing teams.
Strong customer service mindset with a genuine desire to create outstanding user experiences.
Excellent problem-solving, troubleshooting, and conflict resolution skills.
Exceptional organisational skills with the ability to prioritise competing demands in a fast-paced environment.
Strong analytical skills with the ability to identify trends, insights, and improvement opportunities.
Experience working in dynamic, evolving, and high-growth environments.
Excellent written and verbal communication skills with the ability to engage stakeholders at all levels.
Understanding of service performance metrics, reporting, and SLA management.

Additional Information

So why be part of the MedHealth Group?

We offer hybrid working arrangements
Employee discounts for health insurance, gyms, pools and travel club
Novated leasing and salary sacrificing
Paid parental leave
Purchased Leave (up to 4 weeks)
Employee Assistance Program

Our teams are making a difference to the community that we serve - be it through volunteering, helping to raise funds or working with our network of health providers, we connect our community partners to the support they need.

** We will not be able to support international applicants for this role or accept agency applications.

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

You are welcome here.

Our fast-growing team of more than 4,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQIA+ community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.

Quick Apply

Refine Your Search

it support jobs in docklands, vic

IT Service Desk Team Leader

Classroom Teacher (ICT Specialist)

Senior Technical Customer Support Engineer - Australia

ICT Product Specialist

Senior Systems Administrator

Senior System Development Engineer, Core Networking (Relocation support available)

Food Tech Support

Supervisor, Technical Customer Support, Residential Energy

Technical Services Support

Installer Support, Technical Specialist

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Technical Support Specialist (TSS) – Dairy Automation

ICT and SCADA Engineer

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