In-Demand It support Jobs in Docklands, Vic

IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
10h
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
11h
Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3h
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
7d
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
12d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
IT Support Technician
Microcel —Port Melbourne VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
7h
Service Desk Analyst
Victorian Government —Melbourne VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3h
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
9h
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
7h

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IT Support Level 2

MacKillop Family Services -
Melbourne VIC

Apply Now

Job Details

Permanent | Full-time
10 hours ago

Benefits

Employee assistance program
Salary packaging

Qualifications

Asset management
Authentication
Desktop support
Management
Software troubleshooting
Customer service
IT service management
Microsoft Exchange
Administrative experience
Analysis skills
Driver Licence
IT support
SharePoint
Security
Working with Children Check
Intune
Identity & access management

Full Job Description

About the Role

MacKillop Family Services is seeking an experienced, customer focused and technically skilled IT Support Specialist, Level 2 to join our Information Technology team.

Reporting to the IT Service Delivery Manager, the IT Support Specialist, Level 2 is responsible for providing advanced technical support across MacKillop, acting as an escalation point for complex incidents and service requests that require deeper technical investigation and resolution.

This role combines strong technical troubleshooting capability with excellent customer service, security awareness, documentation skills, and a commitment to supporting a geographically dispersed workforce. You will work closely with employees, technology partners, and internal stakeholders to ensure the reliable delivery of technology services that enable quality outcomes for children, young people, families, and communities.

The successful candidate will be responsible for supporting Microsoft 365 technologies, Microsoft Entra ID, Intune-managed devices, endpoint security solutions, networking services, business applications, and operational technology across multiple sites. You will also contribute to service improvement initiatives, process optimisation, knowledge management, and the ongoing enhancement of MacKillop’s technology services.

This role requires a professional who can confidently manage competing priorities, communicate complex technical information clearly, take ownership of issues through to resolution, and build strong working relationships across the organisation.

This is a Permanent Full Time opportunity based in South Melbourne with flexibility to travel between sites as required. The position reports to the IT Service Delivery Manager.

Key Selection Criteria

To be successful in this role, you will demonstrate:

Demonstrated experience in a Level 2 IT Support, Service Desk, Desktop Support, or Systems Support role, typically gained through at least two years of relevant experience.
Relevant Information Technology qualification, recognised industry certification, or equivalent practical experience.
Experience troubleshooting and resolving complex incidents across hardware, software, business applications, identity and access management, endpoint devices, printing, and connectivity services.
Strong knowledge of Microsoft 365 technologies including Exchange Online, Teams, SharePoint Online, and OneDrive.
Practical experience supporting Microsoft Entra ID, including user and group administration, multifactor authentication, and access management.
Demonstrated experience managing and supporting Microsoft Intune-managed devices, including deployment, compliance, configuration, and application management.
Strong knowledge of Windows 11 administration, endpoint security, patching, and Microsoft Defender technologies.
Experience using IT Service Management (ITSM) systems and applying incident, request, change, problem, knowledge, and asset management processes.
Highly developed analytical and troubleshooting skills, including the ability to
Ability to manage competing priorities, work independently, and collaborate effectively with colleagues, stakeholders, vendors, and managed service providers.

For a full listing of the Position Description, please click APPLY. The Position Description is available for review at the bottom of the page.

For More Information

For further information regarding this position, please contact James Chang at [email protected]

We value the unique knowledge, perspectives, and cultural contributions of Aboriginal and Torres Strait Islander peoples. Your experience and insights are important to us, and we strongly encourage Aboriginal and Torres Strait Islander candidates to apply.

Our Offer

More money in your pocket – salary sacrifice up to $18,550 per year, helping reduce the amount of tax you pay.
Employee Assistance Program and Hotline – free access to confidential counselling, coaching, wellbeing resources, financial advice, and health support services.
Professional Development Opportunities – ongoing learning, certification support, and opportunities to develop your technical capability and career within a purpose-driven organisation.
Sanctuary Organisation – MacKillop’s work is underpinned by the Sanctuary Model, an evidence-supported whole-of-organisation framework that promotes safety, recovery, wellbeing, and resilience.

You Must Have

Valid and current Driver’s Licence.
Satisfactory Criminal History Check (paid for by MacKillop).
Valid Employee Working with Children Check.
Valid and current NDIS Worker Screening Check (for risk-assessed/client-facing roles). MacKillop can assist successful candidates with their application.

Our Commitment

MacKillop celebrates and draws strength from diversity and respects the dignity of all people. Every person has the right to be safe and to be treated justly. We value every person’s ability, cultural or linguistic background, ethnicity, sexual orientation, gender identity, gender expression, intersex status, relationship status, religious or spiritual beliefs, socio-economic status, and age.

Apply Now

Refine Your Search

it support jobs in docklands, vic

IT Support Level 2

ICT Product Specialist - Digital Evidence Management

Service Desk Analyst

Senior System Development Engineer, Core Networking (Relocation support available)

Supervisor, Technical Customer Support, Residential Energy

Senior Systems Engineer - Intergrated Product Support (IPS)

Installer Support, Technical Specialist

Principal Technical Account Manager (ISV), ANZ Enterprise Support

ICT and SCADA Engineer

IT Support Technician

Service Desk Analyst

ICT Product Manager: Digital Evidence Management Systems

ICT Product Manager: Digital Evidence Management Systems

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