In-Demand Technical support Jobs in Preston, Vic

Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
6d
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
6h
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
11d
Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1
Australian Taxation Office —Melbourne City Centre VIC
- $129,551 - $141,239 a year
14d

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Finance Business Applications Specialist - IT
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Experience supporting finance, payroll, ERP, workforce management, and business applications is a key component.
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Finance Functional Specialist
ABN Group —Melbourne VIC
Bachelor’s Degree or relevant industry certifications (finance-related qualifications a plus). In-House Discounts: Exclusive discounts to enjoy.

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Installer Support, Technical Specialist

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time
6 days ago

Qualifications

CRM software
Japanese
Microsoft Office
Vietnamese
Electrical systems
Communication skills

Full Job Description

What to Expect

Tesla's Energy team is growing fast, and we need a technically minded, customer-focused problem solver to match. In this role, you'll be the front line of support for Tesla's Energy product lines, bringing the technical acumen to diagnose and resolve complex issues alongside the communication skills to make every customer interaction count. You'll work closely with Sales, Operations, and Service teams to proactively improve the owner experience for a rapidly expanding customer base.

You thrive with autonomy, take initiative without being asked, and hold yourself to a high standard whether working independently or as part of a team. You proactively seek out opportunities to improve processes and customer outcomes, complete daily tasks accurately with minimal oversight, and are driven by a genuine desire to exceed customer expectations at every turn.

What You'll Do

Handle high volumes of inbound calls and emails, providing accurate and timely technical support for Tesla's Energy products
Triage, troubleshoot, and resolve technical issues with battery and energy storage systems, escalating to field service or further diagnostics where required
Educate installers and customers to ensure they have full confidence in their energy storage systems
Communicate customer concerns to NOC Managers, Service Engineering, and Field Service as needed
Accurately log all interactions and resolutions into our CRM in line with contact centre quality standards, meeting KPIs across response times, first-call resolution, and customer satisfaction

What You'll Bring

Minimum 2 years’ experience in a contact centre or customer-facing technical support role
Demonstrated ability to manage high contact volumes while maintaining quality and professionalism
Strong written and verbal English communication skills across both voice and written channels
Experience with CRM systems and MS Office Suite
Ability to manage multiple priorities and meet deadlines in a structured environment
Collaborative team player willing to support and mentor others

Preferred

Background in the energy industry, electrical systems, or energy storage
Understanding of distributed generation and/or energy storage systems
Fluency in Korean, Thai, Japanese, Malay, Filipino, or Vietnamese

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support jobs in preston, vic

Installer Support, Technical Specialist

Finance Business Applications Specialist - IT

ICT and SCADA Engineer

Senior System Development Engineer, Core Networking (Relocation support available)

Senior Systems Engineer - Intergrated Product Support (IPS)

Principal Technical Account Manager (ISV), ANZ Enterprise Support

Australian Charities and Not-for-profits Commission ICT Services Manager - Digital Workplace and Platforms - EL 1

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