In-Demand It support Jobs in Moonee Ponds, Vic

Service Desk Analyst
Parliament of Victoria —Melbourne City Centre VIC
- $81,496 - $90,227 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- SharePoint
- Communication skills
3h
Customer Service Desk Lead (Technical)
Semtech —Melbourne VIC
- Full-time
- CRM software
- Salesforce
- Engineering
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
7d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
IT Support Technician
Microcel —Port Melbourne VIC
- Up to $50 an hour
- Part-time
- Administrative experience
- In-person
- Communication skills
Quick Apply
6h
IT Support Level 2
MacKillop Family Services —Melbourne VIC
- Full-time
- Management
- Software troubleshooting
- Customer service
- Employee assistance program
10h
ICT Product Specialist - Digital Evidence Management
Victoria Police —Melbourne City Centre VIC
- Full-time
- Management
- Agile
- Leadership
11h
ICT Product Specialist - Digital Evidence Management
Victorian Government —Melbourne VIC
- $116,413 - $140,849 a year
- Full-time
- Management
- Agile
- Leadership
14h
ICT Product Manager: Digital Evidence Management Systems
Victorian Government —Melbourne VIC
- $142,790 - $191,084 a year
- Full-time
- Agile
- Leadership
- Communication skills
8h
ICT Product Manager: Digital Evidence Management Systems
Victoria Police —Melbourne City Centre VIC
- Full-time
- Agile
- Leadership
- Communication skills
7h

More jobs to discover

Find similar jobs that you might be interested in.

Service Desk Analyst - GPC Asia Pacific - Full Time
GPC Asia Pacific (APAC) —Rowville VIC
Supply chain industries including retail, wholesale, distribution, and transport. Access to GPC’s exciting employee platform MOVE, unlocking amazing discounts…
Quick Apply
11d
Business Support Officer, SS CCS Workplace Services
Victorian Government —Melbourne VIC
The Business Support Officer, Workplace Services will contribute to a range of business-related administrative and customer service focussed support to the…
$81,496 - $98,955 a year
11d

I want to receive the latest job alert for it support in moonee ponds, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it support jobs near moonee ponds, vic

Product Specialist jobs in Melbourne VIC

Scada Engineer jobs in Melbourne VIC

Ict Manager jobs in Melbourne VIC

IT Support jobs in Melbourne VIC

Service Desk Analyst jobs in Sydney Nsw

Service Desk Analyst jobs in Botany Nsw

Food Service Assistance jobs in Ipswich Qld

Data Analyst No Experience jobs in Melbourne Vic

Service Desk Analyst jobs in Melbourne Vic

Customer Service Part Time jobs in Donnybrook Vic

Product Marketing jobs in Durack Qld

Product Specialist jobs in Miranda Nsw

Product Specialist jobs in Chermside Qld

Product Specialist jobs in Perth Wa

Nurse Specialist jobs in Campbelltown Nsw

Automotive Service Advisor jobs in Melbourne Vic

Macpac Retail Team Member jobs in Launceston Tas

Service Desk Team Leader jobs in Clayton Vic

Service Desk Team Leader jobs in Perth Wa

Food Service Supervisor jobs in Mill Park Vic

Service Desk Analyst

Parliament of Victoria -
Melbourne City Centre VIC

Apply Now

Job Details

Full-time
$81,496 - $90,227 a year
3 hours ago

Qualifications

Microsoft Outlook
SharePoint
ServiceNow
Cybersecurity
Communication skills
Intune
Mobile devices

Full Job Description

Service Desk Analyst - Workplace Technology (IT)

Deliver meaningful ICT support to Members of Parliament and Parliamentary Staff
Grade 3.1, $81,496 - $90,227 + %12 superannuation
Hybrid Work (3 days office, up to 2 days remote, aligned with Parliament requirements

The Department of Parliamentary Services

The Department of Parliamentary Services (DPS) provides infrastructure, technology, facilities, and support services to Members of Parliament and parliamentary departments. We work closely with our partners to support the effective operation of Parliament, enabling parliamentary sittings, committee hearings, public access, broadcasting, and internal media and audiovisual services.

We are seeking a customer-focused and technically capable Service Desk Analyst to join our Workplace Technology team. In this role, you'll provide Level 1 and Level 2 ICT support to Members of Parliament, Electorate Officers and Parliamentary Officers, ensuring they have reliable access to the technology and systems that support the work of Parliament every day

About the role

As a Service Desk Analyst, you'll be part of a collaborative IT team delivering responsive and professional support across a diverse technology environment. You'll troubleshoot technical issues, administer workplace technologies, support cybersecurity outcomes, and contribute to continuous improvement across our service. Key responsibilities include:

Providing Level 1 and Level 2 ICT support and incident resolution.
Supporting Microsoft 365, Teams, SharePoint, OneDrive and Outlook
Managing Windows devices, mobile devices and endpoint technologies and supporting meeting rooms, audio-visual and video conferencing solutions.
Administering Microsoft Entra ID, MFA and user access management.
Utilising ServiceNow and ITIL-aligned processes to manage incidents and requests.
Support software licensing, asset management, and technology deployments.
Assisting with onboarding, offboarding, office moves and electorate office transitions

About you

You are a customer-focused IT professional who enjoys solving problems and delivering exceptional service. You're adaptable, work well under pressure, and can communicate technical information clearly to users with varying levels of technical expertise.

To be successful in this role, you will bring:

Experience providing Level 1 and Level 2 ICT support in a service-oriented environment.
Strong knowledge of Microsoft 365 technologies and Windows operating systems.
Experience with Microsoft Intune, Entra ID and modern device management practices.
Knowledge of service management processes and tools, ideally ServiceNow.
Strong communication and stakeholder engagement skills.
Experience supporting collaboration tools, mobile devices, telephony and audio-visual technologies.
An understanding of cybersecurity principles and best practices.
The ability to manage competing priorities while maintaining high service standards.

The Recruitment Process

Application: Submit your CV and a brief cover letter outlining your suitability.

Initial Screening: A 15-minute introductory phone call with our HR team.

Panel Interview: A face-to-face panel interview with key team members.

Final Checks: National Police Check and professional reference checks.

Applications close on Monday, 7 September 2026 at 11:59pm, and applicants may be contacted before the advertisement closes.

Why work for us?

We offer a unique workplace that sits at the heart of Victorian democracy. You will work in a historic precinct with modern technology, contributing to an institution that values integrity, professional growth, and a supportive team culture.

Accessibility

If you require assistance or adjustments to fully participate in the application or interview process for this role, please contact Parliament's Recruitment Team via email [email protected]

Privacy Collection Notice

The Parliament of Victoria and the parliamentary departments are committed to protecting your privacy. Personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic) (PDP Act) and other relevant legislation.

This privacy collection notice applies to our recruitment activities. It explains what information is collected when you apply for employment with a parliamentary department. It may be updated from time to time.

Child Safe Standards

The parliamentary departments are committed to upholding the Victorian Child Safe Standards and the protections afforded to children in the Child Wellbeing and Safety Act 2005. We are committed to the cultural safety of Aboriginal children, the cultural safety of children from culturally and/or linguistically diverse backgrounds, and to providing a safe environment for children with a disability.

Apply Now

Refine Your Search

it support jobs in moonee ponds, vic

Service Desk Analyst

Customer Service Desk Lead (Technical)

Installer Support, Technical Specialist

ICT and SCADA Engineer

IT Support Technician

IT Support Level 2

ICT Product Specialist - Digital Evidence Management

ICT Product Specialist - Digital Evidence Management

ICT Product Manager: Digital Evidence Management Systems

ICT Product Manager: Digital Evidence Management Systems

More jobs to discover

I want to receive the latest job alert for it support in moonee ponds, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected