In-Demand Technical support Jobs in Docklands, Vic

Supervisor, Technical Customer Support, Residential Energy
Tesla —Cremorne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
14d
Installer Support, Technical Specialist
Tesla —Cremorne VIC
- Full-time
- CRM software
- Microsoft Office
- Communication skills
6d
Senior Systems Administrator
Blue IoT —Mulgrave VIC
- Azure
- Microsoft Office
- Administrative experience
Senior System Development Engineer, Core Networking (Relocation support available)
Amazon Support Services Pty Ltd —Melbourne VIC
- Full-time
- Systems design
- AWS
- Software development
- Health insurance
- Employee assistance program
Senior Systems Engineer - Intergrated Product Support (IPS)
World Kinect Corporation —Melbourne VIC
- Full-time
- Management
- Maintenance
- Analysis skills
Classroom Teacher (ICT Specialist)
Victorian Government —Melbourne VIC
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Typing
6d
ICT and SCADA Engineer
Hatch —Melbourne VIC
Quick Apply
Principal Technical Account Manager (ISV), ANZ Enterprise Support
Amazon Web Services Australia Pty Ltd —Melbourne VIC
- Full-time
- Doctoral degree
- Computer Science
- Master's degree
11d
IT Onsite Support Specialist
WSP —Melbourne VIC
- Microsoft Outlook
- SharePoint
- IT
15h
Technical Assistant/ICT Classroom Support
Victorian Government —Melbourne VIC
- Full-time
- Customer service
- Communication skills
10h
Finance Business Applications Specialist - IT
For Purpose Aged Care —Cheltenham VIC
- Remote
- Microsoft Excel
- SQL
- Analysis skills
- Work from home
- Employee assistance program
7h

More jobs to discover

Find similar jobs that you might be interested in.

Casual Robot Companion Facilitator - Peninsula Based
Andromeda Robotics —Mornington VIC
Manage Session Logistics: Ensure sessions start and end on time, maintain and set up equipment, communicate effectively with care home professionals, and…
Quick Apply
Bid Writer - WFO
ARO Tender Consulting —Melbourne VIC
Stakeholder Collaboration: Coordinate input from subject matter experts, estimators, and operations teams to produce cohesive, polished bid documentation.
$600 - $1,000 a day
Quick Apply

I want to receive the latest job alert for technical support in docklands, vic

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near docklands, vic

Scada Engineer jobs in Melbourne VIC

Classroom Teacher jobs in Melbourne VIC

Technical Support jobs in Melbourne VIC

Scada Engineer jobs in Dog Swamp Wa

Scada Engineer jobs in Macquarie Park Nsw

Night Support Work jobs in Western Sydney University, Campbelltown Campus Nsw

Highest Pay Disability Support Worker jobs in Sydney Nsw

Support Worker Assistance jobs in Casula Nsw

Community Support Worker jobs in Melbourne Vic

Drama Teacher jobs in Melbourne Vic

Teacher Assistant jobs in Sydney Western Suburbs Nsw

Classroom Teacher jobs in Mount Isa Qld

Classroom Teacher jobs in Nicholls Act

Classroom Teacher jobs in Pascoe Vale Vic

Term 4 Teacher jobs in Sydney Nsw

Eal D Teacher jobs in New South Wales

Disability Support Worker jobs in Campbelltown Nsw

Technical Support Specialist jobs in Rockdale Nsw

Technical Support Specialist jobs in West Richmond Sa

No Experience Disability Support Worker jobs in Sydney Nsw

Supervisor, Technical Customer Support, Residential Energy

Tesla -
Cremorne VIC

Apply Now

Job Details

Full-time
14 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Call center experience
Electrical engineering
Microsoft Office
Organisational skills
SharePoint
Leadership
Communication skills

Full Job Description

What to Expect

Join Tesla Energy and Power the Future! At Tesla, we're revolutionising sustainable energy solutions for homeowners worldwide. As a Supervisor, Technical Customer Support (Residential Energy), you'll play a pivotal role in ensuring our customers receive world-class support, aligning with our mission to accelerate the world's transition to sustainable energy. If you're a technical leader passionate about coaching teams and driving excellence, we want to hear from you!

The customer support team acts as a key support point for Tesla Energy homeowners, dedicated to delivering exceptional end-customer experiences through our Customer First philosophy.

As a hands-on leader in this dynamic, high-complexity team, you'll drive performance and business transformations while guiding a team of highly efficient agents toward shared goals. You'll ensure adherence to correct procedures, provide routine coaching and direction to the team for continuous improvement, and step in to offer advice, de-escalate customer concerns, or resolve issues as needed. Leading by example, you'll set expectations aligned with Tesla’s Measures of Excellence, serve as an extension of the Manager, and embody the Tesla brand voice—strong, professional, and customer-focused. In this role, you'll think critically and strategically to identify impactful solutions for current and emerging challenges, executing them efficiently to deliver timely results.

What You'll Do

Effectively supervise, lead, coach, and develop a highly engaged team of technical customer support specialists to achieve quality, service, productivity, and KPI goals.
Conduct regular one-on-one developmental meetings, performance reviews, and case/call audits to evaluate day-to-day performance, ensure process adherence, compliance, and a perfect customer experience.
Own and resolve end-user escalations in a timely manner, stepping in to de-escalate issues, provide advice, or collaborate with team members on technical and personnel challenges.
Maintain open communication with key stakeholders and higher-level support teams to establish targets for quality, speed, cost, and interdepartmental processes, while sharing knowledge and supporting peers across departments.
Collaborate with business partners to develop the team in alignment with company targets and Tesla excellence standards.
Continuously assess, refine, and update team training plans, SharePoint resources, and processes to maximize efficiency, boost motivation, and drive proactive improvements through critical thinking and innovation.
Exceed expectations on all monthly and quarterly KPIs/follow-ups, communicating relevant policy and procedure changes that impact the team.

What You'll Bring

We're seeking technical-savvy people leaders with a solid grasp of electrical and engineering principles, along with proven experience in team development and leadership. You must thrive in a fast-paced, evolving support environment, bringing innovative ideas and creative approaches to foster team growth and success.

Proven leadership and communication skills in a customer support environment, including exceptional written and oral abilities, critical thinking, reporting, presentation, and delegation capabilities.
Demonstrated success in coaching, training, and developing high-performing teams, with the ability to cultivate success, lead by emanating positivity and accountability, and establish/maintain an encouraging, cooperative working environment.
Strong technical foundation, including a deep understanding of electrical, electrical, and engineering concepts, plus familiarity with Energy products and Terminology.
Experience in managing a high-volume call center environment, with the ability to work with steady composure under pressure in a deadline-driven setting.
Highly developed skills in Excel, PowerPoint, data analytics, and collaboration tools such as SharePoint and Microsoft Office applications
Excellent organisational skills, attention to detail, and sound judgment aligned with Tesla standards, with the ability to effectively handle multiple priorities, organize workloads, meet deadlines, and maintain a flexible schedule for team assistance.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

Apply Now

Refine Your Search

technical support jobs in docklands, vic

Supervisor, Technical Customer Support, Residential Energy

Installer Support, Technical Specialist

Senior Systems Administrator

Senior System Development Engineer, Core Networking (Relocation support available)

Senior Systems Engineer - Intergrated Product Support (IPS)

Classroom Teacher (ICT Specialist)

ICT and SCADA Engineer

Principal Technical Account Manager (ISV), ANZ Enterprise Support

IT Onsite Support Specialist

Technical Assistant/ICT Classroom Support

Finance Business Applications Specialist - IT

More jobs to discover

I want to receive the latest job alert for technical support in docklands, vic

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected