In-Demand Data processing analyst Jobs

Senior Contact Centre Analyst
Probe CX —Melbourne VIC
- Full-time
- Microsoft Excel
- SQL
- Presentation skills
IT Security Administrator - TS/SCI with Polygraph
General Dynamics Information Technology —Alice Springs NT
- $106,250 - $143,750 a year
- Education
- Bachelor's degree
- Commuter assistance
- Annual leave
Minor Safety Analyst
Control Risks —Sydney NSW
- Full-time
- Remote
- Research
- Bachelor's degree
- No degree
Quick Apply
Sustainability Analyst
DAC-Jones Lang LaSalle (VIC) Pty Ltd —Melbourne VIC
- Full-time
- Microsoft Excel
- Data analysis skills
- Research
Quick Apply
11d
Senior BI Developer
Pyramid Global Technologies —Western Australia
- Computer Science
- Engineering
- AWS
Scientist Grade 2 – Molecular Pathology Analyst
Peter MacCallum Cancer Centre —Parkville VIC
- $94,478.80 - $106,906.80 a year
- Full-time
- Hybrid work
- Laboratory
- Doctoral degree
- Customer service
- Annual leave
1d
Senior Technical Analyst
Coles Group —Hawthorn East VIC
- Full-time
- Management
- Analysis skills
- Agile
- Free parking
- Employee stock purchase plan
10d
ML Engineer
Kogan —South Melbourne VIC
- Full-time
- Master's degree
- SQL
- Machine learning
- Wellness program
5d
Informatica ETL Developer
Cognizant —Sydney NSW
- Full-time
- Hybrid work
- SQL
- Analysis skills
5d
Payments Business Analyst
Nuvei —Sydney NSW
- Hybrid work
- Data analysis skills
- Analysis skills
- Communication skills
Quick Apply
Portfolio Data Analyst (Accounting), Engage Data
HUB24 —Melbourne VIC
- Full-time
- SQL
- Financial services
Senior Product Analyst - ERP Financials
Datacom —Melbourne VIC
- Full-time
- Agile
- Communication skills
Quick Apply
Senior Information Security Analyst
Verra Mobility —Melbourne VIC
- Full-time
- Hybrid work
- Azure
- AWS
- Recruiting
Regulation & Quality Talent Register (ECRU/WWC Screening Unit/ECLIR)
Department of Communities —Perth WA
- $116,195 - $127,313 a year
- Full-time
- Working with children
Senior Analyst/Company Accountant
RSM —Wagga Wagga NSW
- Full-time
- Microsoft Excel
- Management
- Customer service
12d
ICT Business Analyst
Synechron —Melbourne VIC
- $100,000 - $149,000 a year
- Full-time
- Hybrid work
- Analysis skills
- No degree
- Communication skills
Quick Apply
Ratings Associate, Financial Institutions
Moody's —Sydney NSW
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
DataDivers - Senior Data Engineer
Rmkble —Perth WA
- Azure
- Computer Science
- Engineering
Quick Apply
RF Specialist, Mid
Booz Allen Hamilton —Northern Territory
- $61,900 - $141,000 a year
- Part-time
- Bachelor's degree
- In-person
- AI
- Tuition reimbursement
- Annual leave
9d
Senior Business Analyst - Customer Account Management
Cognizant —Melbourne VIC
- Full-time
- Hybrid work
- Microsoft Excel
- APIs
- Agile

I want to receive the latest job alert for data processing analyst

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

data processing analyst jobs near

Finance Associate jobs in Sydney NSW

ETL Developer jobs in Sydney NSW

Data Engineer jobs in Perth WA

Senior Account Manager jobs in Melbourne VIC

Reporting Analyst jobs in Melbourne VIC

Portfolio Analyst jobs in Melbourne VIC

Business Analyst jobs in Melbourne VIC

Business Analyst jobs in Sydney NSW

It Administrator jobs in Brisbane Qld

Contract Administrator jobs in Sydney Nsw

It Support Officer jobs in Townsville Qld

It Support jobs in Ipswich Qld

System Administrator jobs in Sydney Nsw

15 Year Old, Part Time, Cash Register, Retail jobs in Torquay Vic

16 Year Old, Part Time, Cash Register, Retail jobs in Rouse Hill Nsw

15 Year Old, Part Time, Cash Register, Retail jobs in Henley Beach Sa

13 Year Old, Part Time, Cash Register, Retail jobs in Brisbane Qld

15 Year Old, Part Time, Cash Register, Retail jobs in Gold Coast Qld

15 Year Old, Part Time, Cash Register, Retail jobs in Watergardens Vic 3038

15 Year Old, Part Time, Cash Register, Retail jobs in Loganholme Qld

Senior Contact Centre Analyst

Probe CX -
Melbourne VIC

Apply Now

Job Details

Full-time

Qualifications

Microsoft Excel
Tableau
SQL
Presentation skills
Power Pivot
Communication skills

Full Job Description

As the Financial Hardship Contact Centre Analyst, you are the engine room of our operational performance. You won't just move data around; you will own the end-to-end reporting function. From building complex SQL queries to presenting "the story" behind the numbers to executive leadership, your work will directly influence how we support customers in need. You will act as a strategic consultant to Workforce Management (WFM) and Quality Assurance (QA) to ensure our service remains both empathetic and efficient.

What you’ll do:

Have a “Customer First” mentality towards your reporting
Attend Senior Stakeholder meetings and use exceptional communication skills to report and share insights
Build and maintain a suite of standardised scorecards (Executive, Ops, and Agent levels) that track KPIs, variances, and RAG statuses.
Use SQL to join and validate datasets across multiple sources and leverage Excel (Power Query/Power Pivot) for sophisticated modeling.
Develop high-quality performance decks for weekly, monthly, and annual reviews, translating "what happened" into "what we do next."
Partner with QA to synthesize defect themes and root causes, identifying processing errors and opportunities for targeted training.
Support WFM by providing forward-looking risk indicators, demand complexity insights, and early-warning reporting on capacity pressures.
Identify early indicators to forecast and report on shifts in demand or complexity before they impact operations.
Design Minimum Viable Product (MVP) reports to provide immediate, accurate visibility during rapid changes while long-term solutions are under development.

About you

You are an experienced Contact Centre Analyst and articulate communicator who deeply understands the specific cadence, metrics, and compliance requirements of a regulated environment. You don't just "pull data"; you have a proven track record of producing high-level operational reporting packs, scorecards, and executive performance decks that drive tangible business outcomes. Crucially, you possess the professional presence and confidence to stand in front of senior stakeholders, talk through your analysis, and confidently champion the "story" behind the numbers. Because this role sits within Financial Hardship, you bring a genuine empathy and interest in using your data insights to help protect and support vulnerable customers.

You are technically proficient, with demonstrated experience using SQL and Excel to extract, transform, and validate complex datasets. Beyond the technical, you possess the professional presence to present insights and performance packs directly to Operations and key stakeholders, supporting evidence-based decision-making. You have a unique ability to translate complex findings into clear, actionable options—not just raw outputs—ensuring alignment on priorities across the leadership team.

What You Bring

A customer first mentality to your work
Deep experience as an Analyst within Contact Centre operations, specifically within Financial Hardship, collections, or banking.
Proven experience presenting performance decks and operational insights directly to Operations and key stakeholders with confidence and clarity.
Strong SQL skills for data extraction and high-level Tableau dashboard development experience.
Advanced capability, including Power Query, Power Pivot, and complex data transformation.
Demonstrated ability to lead or mentor analysts within an evolving and dynamic operational environment.

Fully onsite role in Melbourne CBD (La Trobe St), conveniently 5 minutes from Flagstaff Station.

Full Time |Fixed Term contract until 21/12/2027

Why Join Us?

As a newly created role, you have the unique chance to shape the reporting framework from the ground up and make the function your own.
Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

If you are a Contact Centre Analyst who loves to tell the story behind the data and is ready to build a high-performing function from the ground up, we want to hear from you.

About Probe CX

Probe CX is a global business of 9,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

How to Apply?

Click on ‘Apply Now’. Need adjustments for accessibility needs throughout our recruitment process - please let us know. We’re happy to accommodate.

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds.

We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self!

Apply Now

Refine Your Search

data processing analyst jobs

Senior Contact Centre Analyst

IT Security Administrator - TS/SCI with Polygraph

Minor Safety Analyst

Sustainability Analyst

Senior BI Developer

Scientist Grade 2 – Molecular Pathology Analyst

Senior Technical Analyst

ML Engineer

Informatica ETL Developer

Payments Business Analyst

Portfolio Data Analyst (Accounting), Engage Data

Senior Product Analyst - ERP Financials

Senior Information Security Analyst

Regulation & Quality Talent Register (ECRU/WWC Screening Unit/ECLIR)

Senior Analyst/Company Accountant

ICT Business Analyst

Ratings Associate, Financial Institutions

DataDivers - Senior Data Engineer

RF Specialist, Mid

Senior Business Analyst - Customer Account Management

I want to receive the latest job alert for data processing analyst

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected