In-Demand Developer analyst Jobs in Parramatta, Nsw

Senior Production Support Analyst - Payments (Assistant Vice President)
Citi —Sydney NSW
- Full-time
- Microsoft Outlook
- SQL
- Analysis skills
Senior Software Developer
Corporate Travel Management —Sydney NSW
- Full-time
- Hybrid work
- Computer Science
- SQL
- AWS
- Parental leave
- Employee assistance program
Senior Product Analyst
Datacom —Sydney NSW
- Full-time
- Hybrid work
- Writing skills
- SQL
- Software development
- Health insurance
- Life insurance
Quick Apply
SAP Consultant
Basis Expert Consulting Services Pty Ltd —Sydney NSW
- $90,000 - $110,000 a year
- Full-time
- Computer Science
- Bachelor's degree
- APIs
Quick Apply
Senior Solutions Architect - Logistics and Global Trade Management (2 year Fixed Term Contract)
ResMed —Sydney NSW
- Full-time
- Management
- ERP systems
- Databases
Principal Product Manager - Verification & Activation(Exchange)
Crypto.com —Sydney NSW
- Full-time
- Remote
- SQL
- Product management
- APIs
- Health insurance
- Annual leave
Quick Apply
Workers’ Compensation Delivery Lead
DXC Technology —Macquarie Park NSW
- Full-time
- In-person
- Leadership
- Parental leave
- Employee assistance program
PLEXOS - Energy Market Analyst
ERM Group —Sydney NSW
- Full-time
- Hybrid work
- Microsoft Excel
- Management
- Communication skills
- Employee assistance program
ICT Business Analyst
Synechron —Sydney NSW
- $100,000 - $149,000 a year
- Full-time
- Analysis skills
- No degree
- In-person
Quick Apply
Principal Engineer
Department of Customer Service —Sydney NSW
- $149,739 - $173,174 a year
- Full-time
- Hybrid work
- Azure
- Salesforce
- AI
Workday Analyst/Developer ( remote)
Kryptos Technologies limited —St Leonards NSW
- Contract
- Remote
Quick Apply
14d
Business Analyst
MACS Technologies —Sydney NSW
- Full-time
- Management
- Team management
WFM Consultant- UKGPRO
Woolworths Group —Bella Vista NSW
- Overtime
- Hybrid work
- Agile
- Work from home
Front Office Python Developer
Eclipse Trading —Sydney NSW
- Computer Science
- English
- Bachelor's degree
- Free food
Quick Apply
1d
Google Data Engineer - GCP
NCS Australia —Sydney NSW
- Full-time
- Hybrid work
- Parental leave
Quick Apply
Creative Activations Assistant
Omnicom Group —Sydney NSW
- Full-time
- Microsoft Excel
- Management
- Communication skills
6d
Solution Delivery Manager
OutSystems —Sydney NSW
- Full-time
- Hybrid work
- Management
- Computer Science
- English
- Health insurance
- Annual leave
C- Calypso Project Manager
The Argyle Network —Sydney NSW
- $180,000 a year
- Full-time
- Financial services
- Communication skills
Operations Business Analyst
O'Brien Glass Industries Limited —Padstow NSW
- Full-time
- Hybrid work
- Communication skills
- Employee discount
1d
Head of Revenue Operations
Sonder.io —Sydney NSW
- Hybrid work
- CRM software
- Sales
- Office
- Parental leave
Quick Apply

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developer analyst jobs near parramatta, nsw

Senior Production Support Analyst - Payments (Assistant Vice President)

Citi -
Sydney NSW

Apply Now

Job Details

Full-time

Qualifications

Microsoft Outlook
IT service management
MongoDB
SQL
Analysis skills
ServiceNow
Leadership
Communication skills

Full Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Position Overview:
We are seeking a seasoned and highly motivated Senior Production Support Analyst to guide our payments hyper-care team. This role is pivotal in ensuring the unwavering stability, integrity, and performance of our mission-critical payment systems. The ideal candidate is a proactive leader and a sophisticated problem-solver with a robust technical background, exceptional communication skills, and a proven ability to thrive in a fast-paced, global environment. You will be responsible for not only technical resolution but also for leading a team and managing high-stakes stakeholder interactions.

Key Responsibilities:
Team Leadership & Management:

Lead, mentor, and manage a team of production support analysts, fostering a culture of excellence and continuous improvement.
Manage team schedules, on-call rotations, and performance to ensure 24/7 coverage and optimal team effectiveness.

Escalation & Incident Command:

Act as the primary point of command for major incidents and escalations from various stakeholders, including senior leadership and key clients.
Drive complex investigations across multiple technical and business teams, ensuring accountability and swift progress toward resolution.

Stakeholder & Client Communication:

Own and manage the communication flow during critical incidents, providing clear, timely, and regular updates to all stakeholders, including executive leadership.
Serve as a senior technical point of contact for clients on significant issues, expertly handling escalations and reinforcing confidence.

Technical & Strategic Oversight:

Proactively oversee the monitoring of end-to-end payment flows, using tools like ITRS Geneos and Grafana, to anticipate and prevent issues.
Utilize deep analytical skills to identify systemic issues, recurring trends, and opportunities for strategic improvement, driving initiatives to enhance system stability.

Process & Documentation:

Ensure the team creates and maintains clear, comprehensive documentation for all processes, issue resolutions, and system knowledge, establishing best practices.

Required Qualifications:
Experience:

5-7+ years of experience in a production support role.

Technical Proficiency:

Strong hands-on experience with SQL (e.g., SQL Developer) and MongoDB (e.g., Compass).
Demonstrated expertise with enterprise monitoring tools, specifically ITRS Geneos and/or Grafana.
Deep experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.

Leadership & Communication:

Proven ability to lead a technical team, manage schedules, and handle escalations.
Exceptional communication and interpersonal skills, with the ability to command a room and articulate complex technical issues to diverse audiences, from engineers to C-level executives.
Proficiency with standard corporate communication channels including Outlook and Microsoft Teams.

Analytical & Drive:

Superior analytical and problem-solving skills, with a track record of driving root cause analysis for complex issues.
A self-motivated leader with a strong sense of ownership, eager to drive initiatives and perform with composure under pressure.

Desired Qualifications:

Domain Knowledge: Extensive experience in the payments domain is highly desirable.
End-to-End Understanding: A deep, architectural understanding of the entire payment processing flow.

#LI-Hybrid

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

Apply Now

Refine Your Search

developer analyst jobs in parramatta, nsw

Senior Production Support Analyst - Payments (Assistant Vice President)

Senior Software Developer

Senior Product Analyst

SAP Consultant

Senior Solutions Architect - Logistics and Global Trade Management (2 year Fixed Term Contract)

Principal Product Manager - Verification & Activation(Exchange)

Workers’ Compensation Delivery Lead

PLEXOS - Energy Market Analyst

ICT Business Analyst

Principal Engineer

Workday Analyst/Developer ( remote)

Business Analyst

WFM Consultant- UKGPRO

Front Office Python Developer

Google Data Engineer - GCP

Creative Activations Assistant

Solution Delivery Manager

C- Calypso Project Manager

Operations Business Analyst

Head of Revenue Operations

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