At Mako, we believe in the power of collaboration to drive innovation in pursuit of our collective ambition; excellence in trading. Our diverse community is connected through a commitment to being the best we can be with the highest standards of integrity.
Join the Mako IT Infrastructure team which is responsible for building and operating the complex technology foundation upon which the firm's operations are built. In this team, world-class engineers work together to build a highly reliable low-latency platform to enable the firm's business.
The Junior Infrastructure Engineer will work closely with Mako's trading, quant, developer and support teams to handle multiple aspects of administration, deployment, maintenance and troubleshooting of our global technology environment. There will be an opportunity to learn about all aspects of Mako's technology footprint, as well as the business, and to grow your skills and knowledge in both breadth and depth.
What you'll be involved in:
- Installing, configuring and supporting workstations, servers, telephony systems and all associated peripheral devices
- Diagnosing and solving faults in both hardware and software
- Build, configure, and upgrade desktop workstations (Linux and Windows)
- Supporting core trading and business software
- Actively participate in automating repetitive tasks and deploying configurations using tools like PowerShell, Python, and Ansible
- Act as the first point of contact for resolving technology issues for our traders, developers, and support teams
- Log, triage, and systematically track support tickets, escalating critical issues to specialized engineering teams when necessary
- Supporting the global LAN and WAN environments
- Troubleshooting and solving network issues, including telco and exchange outages
- Assist with racking, cabling, and configuring high-performance server hardware deployed across various global colocation sites
- Supporting a real-time, latency-sensitive trading operation spread across multiple global sites
What we need from you:
- Excellent written and verbal communication skills
- A friendly, approachable, and professional attitude with a drive to provide outstanding face-to-face and digital support
- An open-minded and innovative approach and a desire to take initiative
- Experience installing and configuring workstations
- Familiarity with Windows desktop operating systems, Active Directory, Office 365, and basic network troubleshooting
- Experience of troubleshooting desktop hardware and software issues
- A strong sense of personal initiative to follow up on unresolved issues and document troubleshooting procedures to build our team's knowledge base
- Scripting skills for automation of tasks is desirable e.g. Python, PowerShell
- An interest in or experience with using AI-powered tools like GitHub, Gemini or Claude.
We are Mako
At Mako, we are welcoming, inclusive and collaborative. We work fast and smart in a supportive and dress-down environment that allows colleagues to be themselves and achieve great things. We uphold the principles of a flat structure that offers unrivalled engagement with senior leadership and career development opportunities. We have a comprehensive benefits package, including:
- Flexible leave
- Annual discretionary bonus
- Healthcare allowance
- Comprehensive insurance benefits for life and salary continuance
- Employee wellbeing guidance and support
- Novated car leasing
- Generous paid parental leave scheme
- Opportunity to become involved in the rewarding work of the Mako foundation
About Mako
Mako is a leading options market maker with a global trading footprint. It has been at the forefront of options market making since 1999, from the open outcry trading pits to screen trading and automated algorithmic execution strategies that are driving the future of the industry.
From offices in London, Amsterdam, Singapore, Sydney and Chengdu, Mako offers the best-in-class liquidity solutions across Equities, Fixed Income, Commodities and FX derivatives markets and prides itself in its entrepreneurial, collaborative and philanthropic culture.
For further information on the Mako Group please refer to our website: www.mako.com.
Only candidates with full Australian working rights will be considered for this role. We cannot accept visa holders at this time.
