Field Engineering
Australia
Full Time
About Vercel:
Vercel is the agentic infrastructure company. We free people and agents to ship what’s next.
For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience.
Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents.
We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next.
About the Role:
As a Solution Architect in the Field Engineering team, you will span both technical pre‑sales and post‑sales, serving as a trusted advisor to our enterprise customers throughout their lifecycle. In pre‑sales, you will qualify technical fit, design future‑state architectures, run evaluations, and demonstrate how Vercel unlocks measurable business outcomes. Post-sales, you will act as a technical quarterback, helping customers successfully adopt and standardize on Vercel by aligning the right resources at the right time. You will guide architecture and implementation decisions, identify when to engage Professional Services or Developer Success, and work across Product and Engineering to unblock customers and drive long-term success for critical AI and Web workloads.
What You Will Do
Partner with Sales to lead technical discovery, qualify customer use cases, and shape solution strategy for key opportunities.
Design target architectures for modern Agentic workflows, and AI and web applications on Vercel, including frontends, APIs, data and edge services, and integrations with headless and composable ecosystems (CMS, commerce, payments, media, analytics).
Create and deliver tailored demos, technical presentations, and workshops that clearly articulate Vercel’s value and differentiate our platform.
Own and run proofs of concept and pilots end‑to‑end: define success criteria, guide implementation, remove technical blockers, and ensure executive‑level outcomes are documented.
Act as lead architect post‑sale for strategic accounts, guiding onboarding, reference implementations, migration patterns, and best practices for building and operating on Vercel.
Proactively engage with customers on performance, reliability, and cost optimization, using metrics like Core Web Vitals, Lighthouse, and observability data to drive continuous improvement.
Collaborate with other members of the Field Engineering Team to standardise playbooks, reusable assets, and patterns that scale across customers and regions.
Respond to and coordinate security, compliance, and architecture reviews, partnering with internal specialists on areas like data protection and regulatory requirements.
Capture recurring themes, patterns, and gaps from the field and feed them back into Product and Engineering roadmaps as the technical Voice of the Customer.
Contribute to internal enablement and external content (reference architectures, example repos, talks, and blog posts) that help developers be successful on Vercel.
Some travel elements are expected relating to industry events, customer on-sites.
About You
You have significant experience in a customer‑facing technical role (solutions architect, sales engineer, platform architect, Agency Software Engineer) working with modern web or cloud platforms.
You bring strong hands‑on skills with JavaScript/TypeScript and modern web frameworks, ideally including Next.js, and are comfortable reviewing and discussing application code with engineering teams.
You understand web performance, caching, networking, and security fundamentals, ideally AI/LLM powered applications and Agentic workflows and can translate them into practical guidance for enterprise architectures.
You are equally comfortable discussing business outcomes with executives and implementation details with developers, switching context quickly while maintaining credibility.
You have a track record of owning complex technical projects, juggling multiple stakeholders, and delivering on time in fast‑moving environments.
You thrive in collaborative field teams, enjoy mentoring others, and value clear, concise communication and documentation.
You are familiar with cloud platforms (such as AWS, Azure, or GCP) and how SaaS and edge platforms integrate into broader enterprise architectures.
You have empathy for developers and a passion for great developer experience, and you enjoy helping teams build accurate mental models of how platforms work.
Bonus if you have experience of building AI powered applications, or Agentic workloads, ideally leveraging tooling such as the AI SDK.
Bonus If You
Have production experience deploying and operating Next.js or other modern frontend frameworks on Vercel or similar platforms.
Have worked with organisations standardising on composable architectures (headless CMS, commerce, search, analytics, and identity providers).
Hold cloud or architecture certifications (for example, Cloud Solutions Architect certifications) or have led large‑scale migrations to cloud‑native platforms.
Are familiar with security and privacy standards such as SOC 2, PCI DSS, or HIPAA and have participated in customer security reviews.
Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
