In-Demand Developer big data Jobs

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Staff Front-End Engineer - Telemetry
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QA & Product Analyst - Mcmahons Point

BIG Brand Influence Group -
Sydney NSW

Quick Apply

Job Details

Full-time

Benefits

Birthday leave

Qualifications

Jira
Management
iOS development
Sales management
Mobile applications
Test automation
SQL
Software quality assurance
Zendesk
APIs
Software testing
Application support
AI
Communication skills

Full Job Description

Genuine growth and career development opportunities
Work with a talented and collaborative Team based in North Sydney
Wellbeing days, birthday leave and summer hours (early finish on Fridays)

At Brand Influence Group (BIG), we’re looking for a curious, ambitious and technically minded QA & Product Analyst to join our Technology Team.
This is an opportunity to work across internal products used by thousands of people every day, while gaining exposure to Product Management, Business Analysis, Software Development, Training and Quality Assurance.

This role combines hands-on testing, regression testing, issue investigation, release support and AI-assisted QA. You’ll work closely with developers, support staff, business stakeholders and our Training Manager to test new features, identify edge cases, investigate user-reported issues, support release communication and help us release with greater confidence.

Our main platform is built on Ruby on Rails, so experience with Ruby, RSpec, SQL or test automation would be highly regarded.

This is not a traditional “test at the end” QA role. We’re looking for someone who can help us shift quality earlier in the development process through better requirements review, clearer test planning, stronger regression coverage and practical use of AI tools.

What You’ll Do:

Create and execute test plans for new features, bug fixes and system changes
Perform manual, exploratory, regression, smoke and release testing across web and iOS platforms
Review requirements and Jira tickets early to identify gaps, risks, edge cases and unclear acceptance criteria
Report and track defects clearly, including reproduction steps, expected results, screenshots, affected users and business impact
Support release validation through pre-release checks, regression testing and post-release verification
Work with the Training Manager to support release updates, user-facing change notes, training material and communication of system changes
Investigate user-reported issues using Jira, Zendesk, admin tools, logs, SQL/database queries or developer guidance
Help translate support issues and business requirements into clear, testable development tasks
Maintain QA documentation, regression checklists, release checklists, support notes and knowledge base articles
Use AI tools to assist with test case generation, edge-case discovery, documentation, defect analysis and regression planning
Work with developers to gradually improve automated test coverage, particularly around repeatable regression scenarios

About You You may currently work in QA, Product Support, Application Support, Business Systems, Retail Technology, Software Support, Training Support or a similar environment.

We’re looking for someone who is:

Naturally curious and analytical
Detail-oriented, structured and practical
Comfortable investigating problems and asking questions
A strong communicator who can work with technical and non-technical stakeholders
Able to understand business workflows, user roles, permissions and business impact
Confident reviewing requirements and challenging unclear acceptance criteria
Comfortable helping explain system changes to non-technical users
Interested in using AI and automation to make QA smarter over time
Adaptable, low-ego and eager to learn

You don’t just “click through” tickets. You think about workflows, edge cases, user experience, release risk and how issues can be prevented in future.
Skills & ExperienceRequired

Experience in QA, software testing, application support, product support, training support or a similar role
Strong manual testing, exploratory testing and defect reporting skills
Experience working with Jira, Zendesk or similar ticketing/support tools
Strong attention to detail and problem-solving ability
Clear written and verbal communication skills
Ability to document system changes, testing outcomes or user-facing guidance
Willingness to learn modern QA, automation and AI-assisted testing practices

Highly Regarded

Ruby on Rails application experience
RSpec or Ruby testing experience
SQL query writing
Experience with automated testing tools such as Playwright, Cypress, Selenium, Capybara or similar
API testing experience
Experience testing iOS or mobile applications
Experience reviewing logs or investigating production issues
Experience using AI tools to improve testing, documentation or analysis
FMCG, retail, field sales, workforce management or operational systems experience
Experience supporting release notes, training material, user guides or change communication
Experience in a small software, product, support or internal systems team

Success in the Role Success in this role means:

Releases are tested more consistently
Defects are easier for developers to reproduce and resolve
Regression coverage improves over time
Jira tickets are reviewed earlier for clarity and testability
Support issues are turned into clearer development actions
Release updates and user-facing changes are communicated more clearly with the Training Manager
AI tools are used practically to improve QA coverage and documentation
Automated testing improves gradually with support from the development team

About BIG Brand Influence Group (BIG) is Australia’s largest independent field marketing and retail services organisation. We partner with some of the world’s leading brands to help them win at retail through people, data and technology.
If you’re looking for a role where you can grow your technical capability, work on meaningful products and help shape the future of quality and product delivery, we’d love to hear from you.

Quick Apply

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